Usher

Who are we hiring?

Are you looking to work for a world leader in live entertainment? Want to experience the roar of the crowd or the thrill of a lifetime, every night? Join Madison Square Garden Entertainment and you’ll be a part of the action as we make unforgettable happen for our guests. ROLE SUMMARY: The Usher/Ticket taker will warmly welcome guests to the Arena, answer their questions and direct or if applicable, escort them to seats in an efficient and professional manner. Checks, tears, or scans guests’ tickets. Ensures that the rules and regulations of the Arena are being adhered to.

What will you do?

• Welcome, greet and direct or escort guests to seats in an efficient and courteous manner
• Check, tear or scan guests’ tickets
• Resolve guest seating issues
• Assist with way finding and monitoring guests for any issues
• Provide guest service and answer questions as requested; be familiar with the Arena including locations of rest rooms, food and beverage stations, etc.
• Respond accordingly to guest issues including illness, injury, altercations; resolve issues as they arise, escalating to Supervisor/Security as required
• Maintain a presence in the Arena, monitoring assigned sections throughout the event; proactively addressing customer needs/issues
• Ensure that all standard guest policies and procedures of the Arena are being adhered to
• Aid guests with disabilities by providing wheelchair escorts and partnering with the Disabled Services group as necessary.

• Must be comfortable operating a limited mobility lift.
• Must be comfortable with heights.
• Must be knowledgeable to use a handheld PDA.
• Must be able to traverse steps.
• Able to walk and stand long periods of time
• Lifting, pushing, pulling up to 30 lbs.
• Flexibility to work including nights, weekends, holidays, split shifts, in a 24 X 7 environment.
• Must be willing to rotate to various positions within a shift.

Our unique talents and backgrounds are what make us a strong and dynamic organization. This is your chance to join a team of professionals and bring your passion to delight guests to our growing company!

What do you need to succeed?

• Ability to work in a crowded, fast-paced environment; calm under pressure
• Strong interpersonal and communication skills
• Energetic and enthusiastic
• Positive, upbeat attitude with a passion for helping
• Flexible.
• Dependable
• Customer Service or Hospitality experience required (or strongly preferred)
• Must be a member or join of Local 176
• E.A.M alcohol management certification required – training provided

Why is MSG for me?


We invite you to create an exceptional career at MSG

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds

At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required. #LI-JV1