Customer Service Specialist I - RET

About The Company

Utah Retirement Systems provides retirement benefits for more than 250,000 Utah public employees, including teachers, firefighters, police officers, and others who serve their communities. URS administers eight pension systems and four retirement savings plans, providing financial security and peace of mind for thousands of Utah families. URS is a dynamic, complex enterprise that requires collaboration from talented employees across a diverse range of fields. We take pride in maintaining a positive team environment and excellent work-life balance. We offer a competitive salary, and our benefits far exceed what most modern employers offer.

Job Description

POSITION SUMMARY

Acts as front-line contact for receiving and responding to incoming department calls and walk-ins. Performs a variety of duties to deliver day-to-day services of the Defined Benefit Department. Answers questions and assists members with the application process for all Utah Retirement Systems (URS) and the Utah Governors and Legislative Retirement Plan.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Required Experience

Education and Experience

High School diploma and one (1) year of progressively responsible experience performing clerical duties, customer service, data entry or similar duties; or an equivalent combination of education and experience.

Knowledge, Skills, and Abilities

This list contains knowledge, skills, and abilities that are typically associated with the job. It is not all-inclusive and may vary from position to position:

Required technical skills include the knowledge and ability of:

• Computer operations and technical software applications.
• Microsoft Office Suite.
• Operating a 10-key calculator.
• Imaging process.

Required mathematical skills include working knowledge of:

• Basic knowledge of accounting and bookkeeping.
• Mathematical concepts and logic.
• Performs basic mathematical formulas and calculations.

Must possess excellent communications skills:

• Interpersonal conflict resolution method.
• Editing and proofreading.
• Effectively promote organization and services offered.
• Interpersonal communication theory and methods.
• Communicate effectively verbally and in writing.

Must have the ability to:

• Follow written and verbal instructions.
• Apply critical thinking techniques.
• Analyze and solve problems.
• Prioritize work.
• Perform within deadlines.
• Ability to stay focused despite interruptions.
• Deal with stress caused by deadlines, high call volume and the ability to handle difficult calls.
• Work well in a team environment as well as independently.
• Memory for details.

The incumbent must always demonstrate judgment, high integrity, and personal values consistent with the values of URS.

Work Environment

Incumbent performs in a typical office setting with appropriate climate controls. Tasks require a variety of physical activities which do not generally involve muscular strain, but do require activities related to walking, standing, stooping, sitting, reaching, talking, hearing and seeing. Common eye, hand, finger dexterity required to perform essential functions.