Manager, EHR Training Services

The Manager, EHR Training Services at Pivot Point Consulting is responsible for leading the EHR Training practice, developing new training services, managing a team of trainers, driving sales, and executing business strategies. This role not only focuses on crafting high-quality training materials but also involves analyzing business performance and ensuring that the training aligns with the clients' evolving needs.

To succeed as the Manager, EHR Training Services at Pivot Point Consulting, candidates should possess a Bachelor’s Degree, preferably a graduate degree in a related field, and 6-10 years of Epic training experience. Strong leadership skills, proficiency in learning development tools, and a solid understanding of adult learning theory are essential. Additionally, familiarity with health technology and the ability to build relationships with healthcare professionals are vital.

Growth within the role of Manager, EHR Training Services at Pivot Point Consulting comes from demonstrating strong leadership qualities, continuous professional development, and successfully delivering innovative training solutions. By staying attuned to market trends and fostering collaborative relationships with clients and team members, you can enhance your influence and drive strategic initiatives that align with the company's growth objectives.

The work culture at Pivot Point Consulting is centered on teamwork, trust, and exceptional communication. As a Manager in EHR Training Services, you'll be part of a supportive environment that values self-awareness, adaptability, and grit. The company encourages a growth mindset, making it an ideal place for professionals who are passionate about integrating technology into healthcare and striving for excellence in their work.

For the Manager, EHR Training Services position at Pivot Point Consulting, expect up to 50% travel for client engagements and sales enablement activities. This travel is integral to building client relationships and understanding their training needs firsthand, making it an exciting aspect of the role that fosters deeper connections within the healthcare community.

When developing training materials for EHR systems, I focus on understanding the user requirements and incorporating adult learning principles to ensure engagement. I collaborate with subject matter experts to create content that is both informative and user-friendly, often using a variety of formats to cater to different learning styles.

My leadership style is collaborative and empowering; I believe in fostering an inclusive environment where team members feel valued and encouraged to contribute. Regular feedback sessions and open communication are key to building trust and enhancing team performance within the EHR Training practice.

To ensure high user adoption of EHR systems post-training, I implement a follow-up support strategy that includes refresher training sessions, hands-on assistance, and building a community where users can share experiences and best practices. Gathering feedback and making adjustments based on user input is crucial for fostering long-term success.

Handling conflicts within the team involves active listening and mediation. I encourage open dialogue where team members can express their viewpoints. It’s important to focus on solutions rather than assigning blame, which helps in building a stronger team dynamic and fosters mutual respect.

I have extensive experience with the Epic suite, having managed training sessions for various modules such as EpicCare Ambulatory and Hospital Billing. I have an active Epic certification and regularly keep up-to-date with changes to ensure the training remains relevant and effective.

Aligning the EHR Training strategy with the overall business goals requires a strong focus on communication and collaboration with other departments. I would assess market trends, client feedback, and business objectives to ensure that our training services not only meet current needs but also prepare for future demands.

Using technology in training delivery is essential for reaching diverse audiences effectively. I leverage platforms that facilitate both in-person and virtual training sessions, incorporating interactive elements to enhance engagement. This approach increases accessibility and allows for a more personalized learning experience.

The success of my training programs is measured through various metrics, including user adoption rates, performance assessments, and feedback surveys. Continuously analyzing these indicators allows me to make informed adjustments to improve future training sessions and ensure that participants gain the necessary skills.

Challenges I've faced in EHR training roles include resistance to change and varying levels of technical proficiency among users. I address these by tailoring training approaches to the audience and providing ongoing support to help individuals navigate the system more comfortably.

Emotional intelligence is crucial in the Manager, EHR Training Services role because it enhances interpersonal communication, improves team dynamics, and facilitates better client relationships. Understanding and responding to the emotions of others allows for more effective training delivery and fosters a supportive environment where everyone can thrive.