EHR, Manager

The EHR Manager at Pivot Point Consulting is responsible for managing Tier 2 Analysts on a daily basis, overseeing projects, conducting performance evaluations, maintaining operations, and addressing customer concerns. Additionally, the role involves leading EHR projects, coordinating schedules, and collaborating with sales teams on future scoping efforts.

Candidates for the EHR Manager position should have a Bachelor’s Degree in Healthcare Administration, IT, or a related field. At least five years of EHR experience as an Analyst is required, along with certification in an Epic application. Experience in leading teams and projects is preferred, along with additional certifications such as ITIL or PMP.

The EHR Manager contributes to team performance by evaluating employee performance through key metrics, assisting with best practices, and conducting regular team meetings. This role also focuses on fostering accountability and encouraging a growth mindset among team members.

The EHR Manager position at Pivot Point Consulting is primarily remote, allowing flexibility in work location. However, it may also include some in-office activities and approximately 20% travel, creating a rich blend of collaboration and independence in a supportive work culture.

Successful EHR Managers at Pivot Point Consulting exemplify qualities like accountability, high energy, results orientation, and an action-oriented mindset. They embrace challenges, build effective teams, and strive to continuously improve their skills and knowledge for better service delivery.

When answering this question, highlight your specific experience with EHR systems, such as any Epic certifications, types of EHR implementations you've been involved with, and how you've contributed to the optimization of those systems.

Discuss your approach to performance evaluations by mentioning key metrics you use, how you provide constructive feedback, and the importance of regular one-on-ones in fostering team development and accountability.

Share a specific example of a project you managed that faced challenges. Focus on what the challenges were, the creative solutions you implemented, and the positive outcomes that resulted from your leadership.

Explain the importance of building a shared mindset and offer examples of strategies you use, such as team-building activities, recognition of accomplishments, and open communication, to keep your team motivated and engaged.

Illustrate your organizational skills by explaining how you prioritize tasks based on urgency and impact. Discuss any tools or methodologies you use to manage competing priorities effectively.

Describe your respectful and transparent approach to receiving client feedback. Highlight your ability to address concerns promptly while adapting strategies to improve service delivery based on that feedback.

Provide examples of initiatives you've led, such as training sessions or mentorship programs, that support team members' professional development and foster a culture of continuous learning.

Discuss your project management philosophy, including how you plan, execute, and follow up on projects. Mention any project management tools you favor and the importance of communication and timelines.

Talk about your approach to conflict resolution, emphasizing your communication skills, understanding different perspectives, and your focus on finding solutions that benefit everyone involved.

Express your admiration for Pivot Point Consulting's achievements, particularly its KLAS rankings. Share how your skills and experiences align with the company's mission and how you're eager to contribute to its continued success.