Job details

Technical Implementation Consultant

We are hiring for a Technical Implementation Consultant at ASE Global to join our growing team in Vienna!

The successful Technical Implementation Consultant will be responsible for the Implementation and configuration of customer reports (Excel/VBA/Macro) and for implementing the customer master data sheet (Excel) under the guidance of the delivery principal. Enhance quality implementation processes and procedures. Respond to customer requests and incidents (including ticket management) with specialist knowledge in technical configurations and business management. Using excellent communication skills in both German and English to keep internal and external users informed of status and progress.

Here is a little window into our company: ASE Global, focused on the automotive industry; the combination of ASE’s industry-recognized software, tools, and local industry expertise allows for the providing of global data services, performance improvement consultancy, and profit optimisation services tailored to the business requirements of brands and their dealer networks. ASE’s business intelligence dashboard tools, combined with human validation, provide in-depth analysis of business performance, and brands are given the confidence to manage change and drive the performance needed to face market challenges head-on.

ASE Global was acquired by Valsoft Corp and now operates under the Aspire Software portfolio. Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

The successful candidate will be based anywhere within commutable distance of our office in Vienna, working in a hybrid work model!

What your day will look like:

Implement and configure business reports, validation rule master and implementation master documents as part of the configuration layer of our software and according to defined processes and procedures with a focus on accuracy and efficiency
Create and adapt dealer account mapping, XML compression config files and further process the files
Manage BI and BM tickets through their lifecycle and give regular progress reports to the end user
Record and deal directly with BM-related user queries using the local ticketing and support software
Liaise with internal and external customers with regard to data quality improvement in a professional manner and according to relevant agreements
Support and maintain good relationships with other colleagues
Work to deadlines and respond in a flexible way to the changing demands of the department and the business
Ensure that service delivery performance degradation is picked up before the customer becomes aware
Enter BM/BI-related technical faults in the internal ticketing system
Support with QA and Testing of BM/BI-related tasks
Answering customer calls and emails in both German and English language
Attend customer workshops to support Technical Project Management and Account Management on specifications and requirements
Give assistance with project service delivery implementation and system handover support

About You:

At least a bachelor's degree in Business Administration, Computer Science, Information Technology or a similar related discipline is essential
At least 2+ years of professional experience in a Technical Implementation position or similar is essential
Experience with the automotive industry is highly advantageous
Business management experience is highly advantageous
Sound IT skills in Microsoft Office, particularly strong Microsoft Excel skills
Logical and systematic in the diagnosis and problem-solving management environment of IT Support services, looking for trends and root cause analysis
Strong entrepreneurial team playing skillset is required
A strong level of Math’s and knowledge and understanding of Financial Accounting
Commitment and a desire to deliver a high level of service and solve issues in a quick and timely manner
The ability to remain calm and perform well under pressure
Ability to manage a diverse and demanding portfolio of activities
The ability to support and maintain good relationships with all colleagues, providing a professional approach at all times
An excellent spoken manner with strong interpersonal skills at a range of operational levels
Excellent written, verbal and presentation skills with the ability to articulate a directive accurately in both German and English is essential
Excellent organisational skills with a high level of attention to detail
Demonstrable experience or understanding of a business customer service environment and proven analytical ability in troubleshooting in a technical support environment
Experience using remote desktop support
Self-reliant, reliable and pronounced collaboration skills
Ability to prioritise work and good at planning ahead
At least a professional level of German and English, both written and verbal, is essential
Legally authorised to work in Austria

For further information about ASE Global, you can visit our website at www.ase-global.com

We thank all applicants for their interest; however, only the candidates selected for an interview will be contacted.

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Technical Implementation Consultant, Valsoft Corporation

We are excited to announce that ASE Global is looking for a Technical Implementation Consultant to join our growing team! Based in the heart of Vienna, this role is perfect for someone who thrives in a hybrid work environment. As a Technical Implementation Consultant, you'll dive into the world of customer report implementation and configuration with a strong focus on tools like Excel, VBA, and macros. You’ll work under the guidance of our delivery principal to enhance the quality of our implementation processes and procedures. Your day-to-day responsibilities will include tackling customer requests, managing incident tickets, and using your technical expertise to ensure seamless integrations. You'll collaborate with internal and external stakeholders in both German and English, keeping everyone updated on the progress of ongoing projects. ASE Global is dedicated to the automotive industry, leveraging a powerful combination of advanced software and local expertise to deliver unrivaled data services and consultancy. By employing industry best practices, we’re committed to driving performance improvements for brands and their dealer networks. This is a fantastic opportunity for a candidate with a bachelor's degree in Business Administration or Information Technology and at least two years of experience in a similar technical role. If you’re passionate about problem-solving and delivering top-notch customer service, we would love to see you take the driver's seat in this effervescent team that’s redefining success in the automotive sector!

Frequently Asked Questions (FAQs) for Technical Implementation Consultant Role at Valsoft Corporation

What are the key responsibilities of a Technical Implementation Consultant at ASE Global?

The Technical Implementation Consultant at ASE Global is responsible for implementing and configuring customer reports, handling business management tickets, and ensuring that data quality is maintained. This involves working closely with internal and external customers to provide timely updates and solutions while managing the lifecycle of support tickets with a keen eye on progress reporting.