Customer Success Manager
About Vantage:
Vantage is a cloud cost visibility and optimization platform, alternatively known as a FinOps platform. We help companies of all sizes manage their cloud infrastructure costs: everything from individual developers all the way up to multiple Fortune 500 customers. Our co-founders are industry veterans who have been former infrastructure engineers and product managers at DigitalOcean and AWS. The company is an efficient and hard working team of ~40 employees across the US with a New York City center of gravity. As we transition to the growth phase of the business, it’s likely our team size will at least double by the end of 2025.
Our current customers include Square, Aflac, PBS, FanDuel, Compass, PlanetScale, Starburst, Vercel, and many more.
Vantage has raised $25M in total venture capital, most recently a $21M Series A financing round in March of 2023. Our investors include outstanding, top-tier investors including Andreessen Horowitz, Scale Venture Partners, Matthew Prince (Co-Founder & CEO, Cloudflare), Calvin French Owen (Co-Founder, Segment), Ben and Moisey Uretsky (Co-Founders, DigitalOcean), Stephanie and Nat Friedman (CEO, Github), Julia Lipton, Brianne Kimmel and others.
About The Role:
Vantage’s customer base is growing and, as a result, we’re looking to onboard another member to our customer success team. The Vantage customer success team works with customers after they’ve already chosen to subscribe to Vantage. You’ll serve as your customer’s main point of contact after being introduced by a sales team member. You’ll lead your customers through onboarding, conduct training sessions, solicit ongoing product feedback, present business reviews, and be the voice of the customer in internal company meetings.
This role is more technical and product-oriented and you’ll be looked at as a subject matter expert from a customer perspective. Customer Success Managers currently work with customers from growth stage startups up to enterprises.
Our customers are technical in nature and require a high bar for people that they work with. If you enjoy infrastructure and working with companies to learn about their infrastructure in an effort to help them save money, this could be an ideal job for you.
What You Will Do:
Lead customers through their product onboarding and train them on how to use the Vantage platform.
Be the main representative to customers on behalf of Vantage through email, Slack, and Zoom calls.
Represent customer support issues and product feature requests to the rest of the organization.
Work with customers on renewals of their subscriptions.
Consistently and authentically work as an agent of the customer to represent their needs to the broader organization
Who You Are:
2+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS
A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals
Ability to manage a wide portfolio of accounts from SMB up to large enterprise accounts
Strong emotional intelligence and the ability to empathize with customers
A kind person.
Bonus Points:
Monitoring and observability expertise
Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.)
Relevant Data Visualization / financial product experience
Pay & Benefits
The estimated annual US base salary range for this role is $105,000 - $140,00. This salary range may be inclusive of several career levels and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Additional benefits for this role may include: equity, 401(k) plan; medical, dental, and vision benefits; and education stipends.
At this time, Vantage is only set up to employ in the United States
Average salary estimate
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If you're ready to take your career to the next level, look no further than Vantage, where we're on the lookout for a passionate Customer Success Manager to join our team in New York. At Vantage, we specialize in cloud cost visibility and optimization, working with a diverse range of clients from innovative startups to Fortune 500 companies. As a key member of our customer success team, you'll be the main point of contact for our customers after they choose to subscribe to our platform. You’ll guide them through the onboarding process, facilitate training sessions, and gather valuable product feedback—that’s right, you’ll be the voice of the customer! Your role will require a strong technical understanding of our product, making you an indispensable resource for our customers who often comprise technical teams such as CTOs and DevOps professionals. We value transparency and open communication, which is why you’ll spend your days collaborating with clients via email, Slack, and Zoom while also representing their needs within our organization. So, if you have a knack for building relationships and enjoy diving deep into infrastructure challenges to help clients optimize their expenses, Vantage is the perfect place for you. Not only will you have the chance to drive success for our customers, but you’ll also contribute to the growth of our small but mighty team. Join us and be a part of an exciting journey ahead as we expand and innovate in cloud cost management.
By
Vantage
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