HR Direct Expert (HR services Expert)

As an HR Direct Expert at Vattenfall, your main responsibilities include providing first-line support for employees and managers, performing sample checks on expense claims, and offering assistance for external contractors. You'll also manage interactions through HR systems like SAP and ServiceNow, ensuring a seamless experience for all users.

To qualify for the HR Direct Expert position at Vattenfall, you need a Bachelor's degree and knowledge of HR processes. Experience in first-level support is essential, and fluency in English is required. Additionally, familiarity with systems like SAP and ServiceNow, as well as knowledge of German, Swedish, or Dutch, will be advantageous.

HR Direct Experts at Vattenfall work in a hybrid environment, allowing for both remote and in-office collaboration. The team meets approximately once a week in the Katowice office, promoting a flexible work-life balance while ensuring a strong team connection.

Vattenfall provides HR Direct Experts with a supportive and international work environment, promoting both personal and professional development. You’ll have the opportunity to work in interdisciplinary teams and receive guidance from experienced colleagues, enhancing your skills and career growth.

Vattenfall strongly believes that diversity contributes to a more profitable and attractive company. The organization actively ensures equal opportunities and rights for all employees, regardless of gender, ethnicity, age, or any other identity factors. As an HR Direct Expert, you'll be part of a team that values inclusivity.

When answering this question, clearly outline your background related to HR processes. Discuss specific tasks you've handled, such as payroll administration or employee support, and explain how those experiences will help you succeed in the HR Direct Expert role at Vattenfall.

Highlight your communication skills and ability to empathize. Offer an example of a previous situation, explaining how you approached the issue and resolved it, assuring the interviewer that you can maintain professionalism and foster positive outcomes.

Mention specific HR systems you've used, such as SAP and ServiceNow, and elaborate on how you utilized these tools effectively in your previous roles. Discuss the advantages these systems bring in streamlining HR processes.

Discuss qualities such as strong communication skills, problem-solving abilities, attention to detail, and a proactive attitude. Emphasize how these traits make you well-suited for the role at Vattenfall.

Explain your approach to understanding the needs of various stakeholders and your strategies for providing timely and effective support. Discuss the importance of being approachable and responsive as an HR Direct Expert.

Share your passion for helping others and contributing to a positive workplace culture. Relate your motivation to Vattenfall’s mission of driving fossil freedom and how it aligns with your career aspirations in HR.

Discuss a specific instance where you identified an inefficiency in HR services and took actionable steps to improve it. Illustrate the positive outcome of your initiative and how it reflects your capability as an HR Direct Expert.

Talk about any language skills you possess and how they have benefited your roles in HR. Explain your approach to communicating with non-English speakers and fostering inclusivity in HR processes at Vattenfall.

Outline the resources you use to stay informed, such as webinars, professional associations, and industry publications. Stress the importance of continual learning for effectiveness as an HR Direct Expert at Vattenfall.

Express your admiration for Vattenfall's commitment to sustainability and corporate responsibility. Highlight how the company’s values align with your own and how you’d be excited to contribute to their HR services in achieving their goals.