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Brand Support / Onboarding Manager - (W/M/X) - Fixed Term Contract

The vente-privee group has consolidated its various European brands, together made up of 6000 employees, under one unified conglomerate: Veepee. This coalescence marks a new chapter in its European history.

With Privalia, vente-exclusive, Designer & Friends, Eboutic and vente-privee, Veepee achieved a 3.7 billion Euro turnover as of 2018. Present in 14 countries now, Veepee is taking a leading role in the European digital commerce landscape.


📄 JOB DESCRIPTION
  • As a Brand Support Manager, you'll guide sellers through onboarding, integrate their catalogs, and provide training on our platforms. You'll solve technical issues, assist with adding products preparing flash sales, and communicate progress with the sales team. Additionally, you'll stay updated with technical partners and improve documentation and processes.


🎯 TASKS
  • Reporting to the Lead Brand Support France the responsibilities and duties are:  
  • Explain and guide the seller through their onboarding process to our internal platforms / BO: integration of the catalog in our tools, pieces of training on back offices etc.;
  • Find solutions adapted to the seller’s profile from a technical point of view; 
  • Follow up and communicate on the progression of the onboarding with the Veepee sales team;
  • Resolve and assist sellers through technical problems;
  • Help and assist the seller with regards to the technical part of adding new products to our permanent offer/catalogs;Help and assist the seller with regards to the technical part during the preparation of connected flash and campaigns;
  • Closely follow the updates from our technical partners;
  • Write and update documentation that is shareable internally and with the sellers, and proactively improve our processes.


👉 MUST HAVE skills
  • Experience in technical support;
  • Able to identify and analyze technical issues; 
  • Experience in the marketplace;  
  • Good communication, logic, and organization skills, 
  • Rigorous and proactive profile; 
  • Fluent in French and English. Spanish and/or Italian speakers are nice to have.


✅ BENEFITS
  • 👉Variable bonus 
  • 👉Flexible Office with up to 2 days smartworking
  • 👉Online language learning platform
  • 👉Connected fridges and inter-company dining.
  • 👉Intensive workday on Friday


⚙️RECRUITMENT PROCESS
  • 1️⃣ HR Interview
  • 2️⃣ Manager Interview


All our positions are open to people with health conditions or impairments.


We are convinced that it is up to you to define the way you work, to develop yourself and to progress. At Veepee we guarantee that you can just be yourself! For the service of diversity and inclusion, Veepee is committed to reviewing all applications received on an equal basis. 



🔗COMPANY


For more information about our ecosystem :  https://careers.veepee.com/en/home-page-en/


Our 6000 employees have chosen a job at Veepee to spice up their daily lives! Our teams implement new technologies to fuel our strategies, offering our customers the best possible experience.


Are you eager to learn? Veepee offers you a variety of trades to develop your career, enabling you to renew your skills constantly. Tech, logistics, sales, marketing, sales production: join us on an exciting, digital-centered journey.


The Veepee Group processes your data collected as part of the management of your recruitment in order to manage your application file for the position for which you have applied. To find out more about our personal data protection policy, we invite you to consult it on our career site.

Veepee Glassdoor Company Review
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Veepee DE&I Review
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CEO of Veepee
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Jacques-Antoine Granjon
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Average salary estimate

$37500 / YEARLY (est.)
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$30000K
$45000K

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What You Should Know About Brand Support / Onboarding Manager - (W/M/X) - Fixed Term Contract, Veepee

As a Brand Support / Onboarding Manager at Veepee in Seville, you will play a crucial role in seamlessly integrating sellers into our dynamic marketplace. Veepee, the leading digital commerce conglomerate in Europe, is all about collaboration and innovation, backed by a vibrant community of 6000 employees. In this exciting position, you'll guide sellers through their onboarding journey, ensuring their catalogs are integrated effectively and that they are well-trained on our platforms. Your day-to-day will involve troubleshooting technical issues, assisting with product listings, and collaborating closely with our sales team to communicate onboarding progress. You will also have the opportunity to enhance our internal documentation and constantly improve processes based on your interactions with sellers. If you're fluent in French and English, bring technical support experience, and have a knack for problem-solving, this role is perfect for you. Plus, with perks like variable bonuses, flexible work options, and a commitment to diversity and inclusion, joining Veepee means being part of a supportive and innovative work culture. Come help us redefine digital commerce across Europe!

Frequently Asked Questions (FAQs) for Brand Support / Onboarding Manager - (W/M/X) - Fixed Term Contract Role at Veepee
What are the main responsibilities of a Brand Support / Onboarding Manager at Veepee?

As a Brand Support / Onboarding Manager at Veepee, your primary responsibilities include guiding sellers through the onboarding process, integrating their catalogs into our platforms, providing training, resolving technical issues, and assisting in product listings. You will also be in charge of updating and improving internal documentation and processes to ensure a smooth onboarding experience.

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What qualifications are required for the Brand Support / Onboarding Manager position at Veepee?

To qualify for the Brand Support / Onboarding Manager position at Veepee, candidates should have experience in technical support and marketplace operations. Strong communication, organizational skills, and the ability to analyze technical issues are essential. Fluency in French and English, with Spanish or Italian as a bonus, is also required.

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What benefits does Veepee offer to Brand Support / Onboarding Managers?

Veepee offers a range of benefits to Brand Support / Onboarding Managers, including a variable bonus structure, flexible working conditions with options for smartworking, access to an online language learning platform, and a supportive work environment that prioritizes diversity and inclusion.

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How does the recruitment process work for the Brand Support / Onboarding Manager at Veepee?

The recruitment process for the Brand Support / Onboarding Manager position at Veepee typically involves an initial HR interview followed by a managerial interview. This ensures that candidates have the opportunity to showcase their skills and fit within our dynamic team.

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Why should I apply for the Brand Support / Onboarding Manager role at Veepee?

Applying for the Brand Support / Onboarding Manager role at Veepee means joining a leading digital commerce player in a supportive environment that encourages professional growth and learning. You'll be part of a team that values innovation and collaboration, allowing you to develop new skills while making a real impact in your role.

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Common Interview Questions for Brand Support / Onboarding Manager - (W/M/X) - Fixed Term Contract
Can you describe your experience with onboarding sellers?

In answering this question, emphasize your previous experience by detailing specific cases where you successfully guided sellers through an onboarding process. Consider discussing obstacles you faced and how you resolved them, ensuring to align your story with the responsibilities of the Brand Support / Onboarding Manager role at Veepee.

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How do you handle technical issues when they arise during onboarding?

Explain your approach to identifying technical issues, including your systematic troubleshooting methods. Highlight any software or tools you've used previously and provide an example of how your solution benefited the seller during their onboarding experience.

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What strategies do you use to communicate with sellers effectively?

Focus on your communication skills by sharing methods you employ to ensure clarity and understanding when speaking with sellers. You could mention using different channels such as emails, phone calls, or virtual meetings and how you adapt your style based on the seller's preferences.

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Can you give an example of a challenging seller onboarding experience and how you managed it?

Share a specific scenario where you encountered difficulties with a seller's onboarding, detailing what the challenges were, how you communicated steps taken, and what the successful outcome was. This showcases your problem-solving skills and resilience.

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How do you stay updated with the latest developments in technology relevant to this role?

Discuss your commitment to continuous learning, perhaps citing specific resources such as online courses, webinars, or professional groups. Mention any relevant experiences where your proactive learning directly benefited your previous roles in onboarding or support.

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In what ways do you prioritize tasks when managing multiple onboarding projects?

Talk about your organizational skills, emphasizing how you would assess priorities based on deadlines and urgency. You might share a specific tool or method you use for task management, demonstrating your efficiency in handling multiple projects.

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Describe your experience in writing documentation and technical guides.

Given the importance of documentation in the Brand Support / Onboarding Manager role at Veepee, you should highlight any relevant experience in creating user guides, FAQs, or training materials. Explain your approach to making technical concepts accessible to non-technical users.

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What role does collaboration play in your work-style?

Emphasize your appreciation for teamwork and how it enhances onboarding success. Provide examples of previous collaborations with sales or technical teams that improved your effectiveness in supporting sellers.

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How familiar are you with Veepee's marketplace and its offerings?

Research Veepee and its brands beforehand, then express your understanding by referencing specific products/services. Demonstrating knowledge about the company shows your genuine interest in the Brand Support / Onboarding Manager position and readiness to contribute.

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Why do you think diversity and inclusion are important in the workplace?

Express your belief in the value of diverse perspectives and inclusive practices within a team. Relate it back to Veepee’s commitment to diversity and how it can enhance creativity, innovation, and overall team performance.

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Founded in France in 2001 by Jacques-Antoine Granjon, vente-privee.com created the online flash sale business model as a new means to help brands sell their excess inventory. By partnering with brands, producing a high-quality, dynamic platform a...

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DATE POSTED
December 20, 2024

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