IIoT Technical Support Specialist - Mason, OH

As an IIoT Technical Support Specialist at VEGA Americas, your main responsibilities include commissioning VIS-connected sensors and gateways remotely, providing troubleshooting support for sensor-related issues, and reviewing customer portals to engage with users. You'll act as a technical subject matter expert on our VEGA Inventory System and assist various teams with necessary customer data and forms.

To qualify for the IIoT Technical Support Specialist position at VEGA Americas, candidates should possess a four-year degree in a technical field, combined with customer service experience. Alternatively, equivalent education and experience may suffice. Strong math skills are also crucial for the role, helping you manage complex technical data effectively.

VEGA Americas supports its IIoT Technical Support Specialists through a robust benefits package that includes health, dental, and disability coverage starting on day one, competitive salaries, a company-matched 401(k), and flexible investment options. Additionally, employees enjoy perks like vacation time, tuition assistance, and opportunities for personal and professional growth.

At VEGA Americas, IIoT Technical Support Specialists receive comprehensive training on our products, including the VEGA Inventory System and IIoT hardware/software offerings. This training ensures that specialists are equipped with the knowledge and expertise to provide exceptional service and support to our customers.

The company culture at VEGA Americas emphasizes curiosity, humanity, simplicity, and connectivity. As an IIoT Technical Support Specialist, you'll be part of a collaborative environment that encourages innovation and values each employee's input. This commitment to personal and professional development has earned VEGA a reputation as a top workplace.

When answering this question, highlight your specific experiences with IIoT technologies, including any relevant projects or roles where you utilized these technologies. Discuss how you've learned and adapted to new technologies quickly, showcasing your curiosity and ability to stay updated with industry trends.

Describe a methodical approach to prioritizing tasks, such as assessing the urgency of each inquiry based on customer impact. Mention using organizational tools or systems to keep track of tasks, and share any personal experiences where effective prioritization led to successful outcomes for customers.

Discuss a systematic method for troubleshooting that you follow, such as identifying the problem, exploring possible solutions, and testing fixes. Providing an example of a challenging issue you've resolved will reinforce your problem-solving skills and technical expertise.

Explain how you proactively reach out to customers, reviewing their usage data and offering insights to enhance their experience. Share methods like providing training sessions and creating user-friendly resources that help customers better understand the technology.

Reflect on aspects such as the satisfaction of resolving customer issues, the opportunity to apply technical knowledge, and the chance to engage with diverse clients. Your answer should highlight your passion for problem-solving and enhancing customer experiences.

Focus on the company's values— curiosity, humanity, simplicity, and connectivity—and how they align with your personal and professional values. Mention specific reasons like VEGA's commitment to innovation, employee development, and their reputation as a top workplace, which draw you to this opportunity.

Provide a specific example where you successfully translated technical jargon into simple terms. Focus on your approach to understanding your audience and tailoring your message, demonstrating your strong communication skills.

Discuss your strategies for staying informed, such as following industry trends, participating in webinars, and engaging with professional communities. Showcase your commitment to continuous learning and adapting to changes within the field.

Emphasize the importance of collaboration in resolving technical issues and improving customer satisfaction. Provide examples of successful teamwork experiences that led to positive outcomes for customers, illustrating your cooperative spirit.

Share your approach to handling uncertainty, such as communicating transparently with the customer and assuring them that you will find the answer. Highlight your research skills and commitment to follow up, demonstrating your dedication to customer service.