Drop Ship Specialist

As a Drop Ship Specialist at Turn5, your primary responsibilities include managing orders and customer requests related to drop shipments. You'll review customer inquiries submitted to the Customer Service team, respond to vendor communications via email and phone, and create ticket requests for necessary tasks. Additionally, you will update order statuses in our systems, enter tracking numbers, and assist with cancellations or adjustments, ensuring a smooth order fulfillment process.

To be considered for the Drop Ship Specialist role at Turn5, candidates should possess strong written and verbal communication skills. A high level of organization and attention to detail is essential, along with the ability to work in a fast-paced environment. Basic Microsoft Excel skills and proficiency with PCs are required. While not mandatory, having some automotive knowledge or interest may be beneficial to your application.

The work environment for a Drop Ship Specialist at Turn5 is dynamic and fast-paced. Since the position is remote, you will have the flexibility of working from anywhere. You will interact frequently with both vendors and customers, which fosters a collaborative spirit. Expect to tackle new challenges daily and adapt to shifting priorities while maintaining a customer-first approach in all your interactions.

As a Drop Ship Specialist at Turn5, you will work remotely on a schedule from Monday to Friday, with options for 9:00 AM to 6:00 PM EST or 8:00 AM to 5:00 PM EST. This provides a consistent work stream while allowing for balance in your schedule.

The pay structure for a Drop Ship Specialist at Turn5 is hourly, ranging from $5 to $7 per hour, based on your skills and experience. You will receive payment through Upwork, either weekly or biweekly, making it easy for you to manage your income as you engage with this exciting role.

When prioritizing tasks as a Drop Ship Specialist, it's important to assess the urgency and impact of each request. I typically categorize tasks based on deadlines and customer needs, ensuring that high-priority issues are addressed first, while also keeping track of ongoing requests to ensure nothing falls through the cracks.

In a previous role, I encountered a customer who was extremely dissatisfied with a delayed shipment. I took the time to listen to their concerns, tracked down the order, and provided them with timely updates and alternatives. By maintaining a calm and proactive approach, I was able to turn a negative experience into a positive one.

I have experience using various tools such as ticketing systems to manage customer queries and CRM software for tracking orders and communications. I’m also proficient in Microsoft Excel, where I can analyze order data and maintain organized records efficiently.

I believe in clear and concise communication when interacting with vendors. I make sure to articulate requests effectively, listen actively to their responses, and document conversations for future reference. This creates a seamless collaboration and helps resolve issues promptly.

To stay organized while managing multiple orders, I employ a combination of digital tools and checklists. I prioritize my daily tasks and set reminders for follow-ups. This helps me keep track of order statuses and ensures I don’t overlook any critical responsibilities.

To ensure accuracy, I implement a double-check system where I verify the entered data against the original order details. Additionally, I take my time with data entry to avoid mistakes and use spreadsheet functions to minimize human errors.

When learning new processes or systems, I embrace a proactive attitude. I usually begin by familiarizing myself with available documentation and resources, followed by hands-on practice. I also find it beneficial to seek assistance from colleagues to clarify any uncertainties.

Absolutely! I not only feel comfortable handling phone calls but also see it as an opportunity to build relationships. I approach each call with a positive attitude and focus on effective communication to understand and resolve the caller’s inquiries.

In a fast-paced work environment, I maintain flexibility in my approach. I regularly reassess my to-do list and communicate with my team to adapt to any new priorities. This allows me to remain focused while addressing any urgent issues that may arise.

I am particularly drawn to the Drop Ship Specialist position at Turn5 because I admire the company’s commitment to customer satisfaction and its role in the e-commerce space. I believe my skills in organization and communication, combined with my interest in automotive products, will enable me to contribute positively to the team.