Field Service Representative – Electrodeionization

As a Field Service Representative at Veolia Group, your responsibilities will include reviewing customer plant installations against reference drawings, monitoring equipment performance, conducting maintenance and calibration activities, performing analytical tests, troubleshooting various equipment, and providing informal training to customers on the operation and maintenance of their systems.

To qualify for the Field Service Representative position at Veolia Group, candidates should have at least a High School Diploma or equivalent, along with 2+ years of experience in service or maintenance within an industrial environment. While a Bachelor’s or Associate’s Degree in Science/Engineering or a technical certificate in related fields is preferred, it is not mandatory.

The Field Service Representative role at Veolia Group is integral to our sustainability mission, as you will directly support the operation of our Electrodialysis Reversal product line, which helps address challenges related to water management and quality. Your work ensures that essential water technologies function efficiently, thereby promoting environmental sustainability.

Field Service Representatives at Veolia Group are required to travel throughout North America as part of their role. Candidates must be able to travel without restrictions to meet the needs of various customer sites, ensuring that service and support can be provided efficiently.

Success as a Field Service Representative at Veolia Group hinges on independent working capabilities, strong oral and written communication skills, and a solid understanding of equipment and maintenance practices. Being adaptable and possessing a knack for troubleshooting mechanical, electrical, and process controls will also significantly contribute to effectiveness in this role.

When answering this question, you should provide specific examples from your past roles. Describe the types of equipment you have worked with, any procedures you followed for troubleshooting, and the outcomes of your efforts. Highlight your ability to diagnose problems quickly and implement effective solutions to demonstrate your hands-on experience.

In responding to this question, outline the step-by-step process you would follow, including preparation, taking measurements, and interpreting results. Emphasize your familiarity with specific tests related to water quality and how you would ensure accuracy and compliance with safety protocols.

Discuss how you assess the urgency and complexity of tasks involving different customer sites. Share your approach to planning service visits, whether it involves checking equipment status, coordinating with team members, or ensuring you have the necessary tools and resources ready before leaving.

Provide an overview of your familiarity with PLC control systems, including any specific programming or troubleshooting you've performed. Share specific projects where you've successfully implemented PLC systems and how your contributions improved operational efficiency.

Elaborate on your commitment to safety by discussing the guidelines you follow on the job. Highlight any training you've received and how you apply safety protocols to minimize risks, both to yourself and the customers you serve.

Explain your approach to tailoring communication based on your audience's technical understanding. Provide examples of how you have successfully educated customers on operational practices and safety protocols using clear, simple language and visual aids when possible.

Select a specific experience where you identified a challenging problem and walked the interviewer through your thought process in troubleshooting it. Emphasize the steps you took, the resources you consulted, and the resolution achieved.

Discuss your previous experiences that involved independent work. Highlight instances where you effectively managed time and resources, and how you maintained communication with team members during remote assignments.

Share your passion for environmental sustainability and how it drives your work in the water treatment field. Discuss any specific experiences or moments that reinforced your desire to contribute to this vital sector.

Explain your commitment to professional development, mentioning specific resources you use like industry publications, online courses, or networking with professionals. Discuss how staying informed helps you bring the best practices to your role.