Strategy & Growth Manager - job 1 of 2

The Strategy & Growth Manager at Veolia North America plays a crucial role in driving revenue by adding new customers and expanding existing accounts. Responsibilities include managing a diverse sales team, developing growth strategies, setting targets and incentives, and ensuring smooth transitions of new customers from sales to account management. Additionally, this role involves performance management, coaching team members, and collaborating with Customer Excellence to establish pricing strategies for various customer tiers.

To be a successful Strategy & Growth Manager at Veolia North America, candidates should possess a minimum of 7 years of experience in sales or account management, preferably within the environmental services sector. A strong technical background in waste transport, disposal, and recycling is essential, along with experience in strategic analysis and consultative sales. Candidates should also demonstrate strong leadership skills and a proven track record of achieving sales targets.

Veolia North America supports the growth of its Strategy & Growth Managers through continuous professional development opportunities, an environment that encourages innovative thinking, and a comprehensive benefits package that includes health insurance and a 401(k) plan. Additionally, as part of a large corporation, Managers have access to resources and mentorship that can help them thrive in their roles and exceed performance expectations.

Key skills for a Strategy & Growth Manager at Veolia North America include strong leadership and management abilities, strategic planning capabilities, excellent communication skills, and the knack for analyzing market conditions to identify new opportunities. The manager should be results-oriented and possess the confidence to challenge the status quo while coaching others to achieve high performance.

Veolia North America fosters a collaborative and innovative work culture that values diversity and inclusivity. As a Strategy & Growth Manager, you can expect a supportive environment where your contributions are recognized and encouraged. The company places a strong emphasis on teamwork, development, and achieving sustainable solutions for the environment, which means that you will be part of a mission-driven team passionate about making a difference.

In answering this question, focus on your understanding of market analysis, customer segmentation, and innovative sales tactics. Discuss your approach to researching target markets, setting actionable goals, and fostering collaborations within your team to leverage their strengths effectively.

Highlight your organizational skills and ability to use project management tools. Discuss methods for setting clear priorities based on business needs and maintaining open communication with team members to ensure everyone is aligned on objectives and deadlines.

Use this question as an opportunity to narrate a specific experience where your intervention led to a positive outcome. Emphasize your problem-solving skills, communication, and follow-up. It’s a great way to show your commitment to customer satisfaction.

Discuss the importance of various KPIs such as revenue growth, customer acquisition cost, and customer lifetime value. Explain how tracking these KPIs can provide valuable insights that guide strategic decisions and help shape future sales initiatives.

Talk about your coaching philosophy and methods for developing your team's skills. You might mention regular one-on-one meetings, setting individual goals, providing constructive feedback, and creating opportunities for team members to share best practices.

Demonstrate your analytical skills by discussing ways to gather market intelligence, analyze trends, and assess competitor strategies. Mention methods like customer surveys or industry reports to stay informed and suggest potential areas for growth.

Explain strategies for communication and work-sharing between teams, such as regular inter-departmental meetings, shared goals, and collaborative tools. It’s essential to emphasize that alignment can improve customer satisfaction and drive overall success.

This is your chance to express your passion for sustainability and environmental initiatives. Speak about Veolia North America’s industry reputation, your alignment with the company's values, and how you can contribute to their mission of delivering eco-friendly services.

Cover your approach to addressing performance issues, focusing on open communication, understanding root causes, and providing the necessary support for improvement. Share your belief in the power of constructive feedback and ongoing training.

Your answer should reflect an understanding of the unique challenges in environmental services, highlighting the importance of listening to client needs, tailoring solutions, and effectively communicating the value of those solutions to build trust and long-term relationships.