Workforce Cloud Services Manager

We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

Join our Corporate technology team supporting our enterprise systems. Position can be located in our Jersey City, NJ global headquarters or our Lehi, UT location.  Both have a flexible hybrid work model with some in-office time required each week.

Working as a Workforce Technology Services, Cloud Services Manager at Verisk means:

• Being part of and contributing to a large, dynamic and innovative community
• Working with cutting-edge technology, and continuously developing new skills and capabilities
• Focusing on our customers, their success, and the desire to serve them
• Being responsible and assuming accountability for everything you touch

Purpose of the role:

• Designing, building and supporting enterprise systems that enable our workforce for optimal productivity leveraging cloud technologies
• Developing and maintaining secure, scalable, and highly available solutions that adhere with enterprise policies and industry standards and best practices

Primary goals to be assured:

• Enhance the capability and overall reputation of the IS&T team, group, and division by leading the team to provide exceptional customer service and technical ability to both internal and external customers
• Successfully promote a continuous improvement mindset within operations, engineering, and development groups, that results in measurable efficiency, cost, and process improvement

Specific responsibilities:

• Effectively managing the team to provide efficient operational support for all environments within your technical group
• Proactively measure all environments within your technical group for adherence to enterprise standards and best practices and plan/track any needed remediation & optimization
• Liaise with vendors and other IT personnel for technical design, implementation and problem resolution
• Provide design guidance and support to business partners to enable optimal usage of selected technologies and solutions
• Take action to introduce improvements to your teams’ services through new technologies, improved processes, documentation, and training
• Develop and maintain automations and documentation for repeatable design patterns, to increase system efficiency and lower the human intervention time
• Lead in the management of technical programs and projects through all phases of execution

Success criteria:

• Measurable contribution to the innovation, capabilities, security posture, and optimization of company technologies
• Developed project plans, documented tracking of projects, and successful completion of those projects within initial target completion dates
• Positive feedback on the support received from business partners
• Positive feedback from team members and leaders of the Verisk community

• Ability to establish and maintain effective working relationships at all levels of the organization
• A tangible desire and curiosity to seek out and learn new and innovative ways to manage and solve complex challenges
• Strong communication skills (written & verbal) and a collaborative, team-oriented approach to work are a must, as is a comfort level working in a fast-paced, federated environment that embraces innovation and experimentation
• Dependable and flexible with work hours, including nights and weekends as required
• Minimum of 3 years of related experience with a bachelor's degree
• 3+ years of experience designing, managing, and/or supporting enterprise infrastructure systems
• 3+ years of experience with networking concepts (OSI network layers, TCP/IP)
• 3+ years of experience with Microsoft Windows and MAC operating systems
• 2+ years of experience working with public cloud products and services; Azure required, AWS additionally
• Familiarity with ITSM methodology and practices
• Familiarity with database platforms such as MSSQL, MySQL, and PostgreSQL
• Familiarity with CI/CD tools and methodologies, system programming and scripting in PowerShell preferred; an automation mindset is a must
• Integration experience with enterprise operations and security tools such as Okta, Splunk, SolarWinds, ServiceNow, Infoblox and Imperva
• Solid customer service skills with experience interfacing with all levels of stakeholders
• Experience creating technical documentation using tools including Visio, Word, Excel, and PowerPoint
• May require up to 10% domestic and international travel
• Proven working experience across Microsoft Active Directory and the Office 365 suite, including Azure AD, SharePoint, OneDrive, Exchange, and Teams
• Relevant experience with Microsoft Exchange and PBX or other phone management system

#LI-LM03
#LI-Hybrid

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. 

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland.  We value learning, caring and results and make inclusivity and diversity a top priority.  In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We’re 7,000 people strong.  We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

https://www.verisk.com/company/careers/

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

https://www.verisk.com/privacy-policies/data-privacy-notice-for-employees-applicants-and-independent-contractors/