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Workforce Device Services Engineer

Company Description

We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

Job Description

Working as a Workforce Device Services Engineer at Verisk means:

  • Being part of and contributing to a large, dynamic and innovative community
  • Working with cutting-edge technology, and continuously developing new skills and capabilities
  • Focusing on our customers, their success, and the desire to serve them

Purpose of the role:

  • Designing, building and supporting enterprise systems that enable our workforce for optimal productivity leveraging cloud technologies
  • Developing and maintaining secure, scalable, and highly available solutions that adhere with enterprise policies and industry standards and best practices

Specific responsibilities:

  • Provide operational support for all environments within your technical group as well as coordinate escalations and cross team collaboration needs.
  • Proactively measure all environments within your technical group for adherence to enterprise standards and best practices and plan/track any needed remediation & optimization
  • Liaise with vendors and other IT personnel for technical design, implementation and problem resolution
  • Take action to introduce improvements to your teams’ services through new technologies, improved processes, documentation, and training
  • Develop and maintain automations and documentation for repeatable design patterns, to increase system efficiency and lower the human intervention time
  • Lead in the management of technical programs and projects through all phases of execution

Qualifications

 

  • Experience designing, managing, and/or supporting enterprise infrastructure systems
  • Proven working experience across Microsoft Active Directory and the Microsoft 365 suite including Intune/Endpoint Manager, Entra ID, SharePoint, OneDrive, Exchange, and Teams
  • Proven working experience working with Powershell to troubleshoot and develop solutions to endpoint devices.  
  • A tangible desire and curiosity to seek out and learn new and innovative ways to manage and solve complex challenges
  • Take action to introduce improvements to your teams’ services through new technologies, improved processes, documentation, and training
  • Fluent English
  • May require up to 10% domestic and international travel

 

#LI-AA1

#LI-Hybrid

Additional Information

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. 

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland.  We value learning, caring and results and make inclusivity and diversity a top priority.  In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We’re 7,000 people strong.  We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

 

Verisk Businesses

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

https://www.verisk.com/company/careers/

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

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What You Should Know About Workforce Device Services Engineer, Verisk

At Verisk in Kraków, we’re searching for a passionate Workforce Device Services Engineer to join our vibrant team. If you thrive in dynamic environments and enjoy working with cutting-edge technology, this is the perfect opportunity for you! In this role, you'll not only be designing and building enterprise systems that empower our workforce, but also ensuring that these systems are secure, scalable, and adhere to industry standards. Your insights will directly contribute to our mission of enhancing customer success and maintaining a strong, agile workforce. You’ll provide operational support across various environments and collaborate with other IT professionals to troubleshoot and resolve technical challenges. Your innovative thinking will help us introduce improvements through automation and process enhancements, all while leading technical programs from conception to execution. If you have experience with Microsoft technologies like Active Directory, Microsoft 365, and the power of Powershell, and if you’re eager to continually learn and grow, we’d love to hear from you! With Verisk, you'll find yourself at the heart of a great workplace culture that values inclusivity, innovation, and personal development. Join us and help create a better tomorrow, leveraging your skills to make a real impact.

Frequently Asked Questions (FAQs) for Workforce Device Services Engineer Role at Verisk
What are the primary responsibilities of the Workforce Device Services Engineer at Verisk?

As a Workforce Device Services Engineer at Verisk, your main responsibilities will include providing operational support for various technical environments, ensuring compliance with enterprise standards, and collaborating with vendors for technical design and problem resolution. Moreover, you will lead initiatives to enhance team services through innovative technology and improved documentation.

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What qualifications are required for the Workforce Device Services Engineer position at Verisk?

The ideal candidate for the Workforce Device Services Engineer role at Verisk should have a solid background in managing and supporting enterprise infrastructure systems. Proven experience with Microsoft technologies such as Active Directory, Microsoft 365, and the ability to use Powershell for troubleshooting is essential. A proactive approach to learning and improving processes is also highly valued.

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What technologies will the Workforce Device Services Engineer work with at Verisk?

In the position of Workforce Device Services Engineer at Verisk, you will work with various Microsoft technologies including Active Directory, Intune/Endpoint Manager, Entra ID, SharePoint, OneDrive, Exchange, and Teams. Familiarity with automation tools and processes will also be part of your everyday toolkit as you enhance system efficiency.

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Is travel required for the Workforce Device Services Engineer role at Verisk?

Yes, the Workforce Device Services Engineer role at Verisk may require up to 10% domestic and international travel. This travel could be necessary for collaboration purposes, vendor meetings, or other work-related activities that support your responsibilities.

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What makes Verisk a great place to work for a Workforce Device Services Engineer?

Verisk is consistently recognized for its outstanding workplace culture, which is a significant benefit for a Workforce Device Services Engineer. With a focus on collaboration, innovation, and career growth, you'll have access to support and training that empowers your professional journey. The emphasis on inclusivity and diversity also contributes to a positive environment where your unique skills are valued.

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Common Interview Questions for Workforce Device Services Engineer
Can you describe your experience with Microsoft Active Directory?

In answering this question, focus on specific projects where you've managed or supported Active Directory. Highlight your understanding of its functionalities, any troubleshooting tasks you've performed, and how you’ve contributed to its optimization in past roles.

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How do you approach troubleshooting endpoint devices using Powershell?

When discussing your troubleshooting experience with Powershell, detail the methods you employ for diagnostics and the types of scripts you’ve written. Provide examples of problems you’ve resolved and emphasize your ability to automate processes to enhance efficiency.

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What strategies do you use to ensure adherence to enterprise standards in your technical environment?

To effectively answer this, describe your methodologies for maintaining compliance, including regular audits, monitoring, and documentation practices. Explain how you keep updated on industry standards and how you implement improvements when necessary.

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How do you stay current with emerging technologies in cloud systems?

Share your strategies for ongoing learning, such as attending webinars, following industry leaders, or participating in relevant online courses. Emphasize your proactive nature in exploring new solutions that can enhance your work environment.

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Can you give an example of a technical problem you resolved through collaboration?

Provide a detailed example that showcases your teamwork skills. Discuss the problem, the teams involved, your role in the collaboration, and the impact of the solution.

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Describe a time you led a project. What challenges did you face?

In your response, focus on your leadership style, how you motivated the team, and the specific challenges encountered. Highlight your problem-solving abilities and how you delivered successful outcomes despite obstacles.

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What improvements have you implemented in your previous roles?

Share concrete examples of process improvements you've initiated and the results they yielded. This can include automation of tasks or enhancements in workflow processes that benefited your team.

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What is your experience with vendor management?

Discuss your role in vendor relationships and any specific projects involving vendor collaboration. Explain how you've handled negotiations, problem resolutions, and the importance of maintaining strong partnerships.

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Why do you want to work at Verisk?

Use this question as an opportunity to express your alignment with Verisk's mission and values. Talk about the aspects of the company culture that resonate with you, such as innovation and support for career growth.

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How would you ensure excellent service to your workforce?

Explain your customer-centric approach by discussing how you gather feedback, assess service levels, and implement changes to address workforce needs. Emphasize your commitment to continuous improvement and fostering a positive environment for users.

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To be the leading strategic data, analytics and technology partner to the global insurance industry by delivering value to our clients through knowledge, expertise and scale.

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Full-time, hybrid
DATE POSTED
December 11, 2024

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