Associate Solutions Engineering Program Manager

The Associate Solutions Engineering Program Manager at Verkada is responsible for overseeing the daily activities of the ASE training program, managing training content in technical domains, coordinating real-world projects for ASEs, and providing mentorship to ensure their success in building technical solutions.

To apply for the Associate Solutions Engineering Program Manager position at Verkada, candidates should have at least 2 years of experience in solutions engineering or program management, a strong understanding of computer networking and cloud architecture, along with excellent organizational and communication skills.

An Associate Solutions Engineering Program Manager at Verkada will develop and execute training programs designed to equip Associate Solutions Engineers with hands-on experience in technical areas, including cloud infrastructure, networking, and security solutions, while also emphasizing communication and presentation skills.

Verkada supports the career development of Associate Solutions Engineers through mentorship provided by the Associate Solutions Engineering Program Manager, along with structured training, real-world project experiences, and personalized guidance, ensuring ASEs are prepared for future career paths.

Verkada offers a comprehensive range of benefits including health insurance coverage, mental health support, paid parental leave, flexible PTO, wellness benefits, and professional development stipends, all aimed at investing in the holistic well-being of its employees.

When answering this question, focus on specific projects you have managed, detailing the size of the teams involved, the training objectives, and how you measured success. Be sure to emphasize your understanding of technical domains relevant to Verkada such as cloud architecture and networking.

To ensure training programs remain relevant, highlight your experience in collaborating with technical leaders, regularly assessing the evolving needs of the company, and incorporating feedback from participants to enhance course content and delivery.

Describe your approach to mentorship, highlighting the importance of active listening, setting clear goals, providing actionable feedback, and fostering an environment that encourages questions and independent thinking.

Discuss your method for identifying challenges through open communication with the ASE. Emphasize creating a tailored support plan involving additional resources or adjusting their training methods to help them succeed.

Mention specific project management tools, performance tracking spreadsheets, or software that you have used in the past to monitor progress. Also, talk about the importance of setting regular check-ins to discuss development.

Share techniques for promoting communication skills, such as conducting mock customer interactions, fostering team-based presentations, and providing constructive feedback to enhance ASEs' ability to articulate technical information clearly.

Discuss your focus on aligning training content with company goals, understanding the target audience's needs and learning styles, and including practical, hands-on projects that reinforce theoretical knowledge.

Provide a specific example highlighting your adaptability, discussing what led you to change the program and how you successfully implemented new strategies while still achieving training goals.

Talk about the importance of showing genuine interest in their backgrounds, encouraging open communication, and fostering a team atmosphere where everyone feels valued and respected.

Share personal anecdotes that illustrate your passion for technology and education, explaining how witnessing the growth and success of others fuels your motivation in both mentorship and training contexts.