Director of Technical Content & Delivery

The Director of Technical Content & Delivery at Verkada holds a key role in designing and launching the global technical certification and training program. This includes constructing tiered certifications, hands-on labs, and assessments, while also leading a team of technical content creators. The responsibilities also encompass collaborating with various teams to ensure content accuracy and engagement, while scaling the training program as its adoption grows.

To qualify for the Director of Technical Content & Delivery role at Verkada, candidates should have 8+ years of experience in technical training or enablement leadership in high-growth tech environments. A strong background in networking, IoT, or enterprise infrastructure is essential, as well as a proven track record of building successful technical certification programs. Leadership experience with a team of content developers and strong project management skills are also crucial.

The work environment at Verkada is fast-paced and collaborative, with a strong emphasis on building innovative training programs. The Director of Technical Content & Delivery will enjoy working onsite at our San Mateo HQ, where access to labs and hardware facilitates a hands-on approach to training development and content creation while collaborating closely with product, engineering, and go-to-market teams.

At Verkada, professional development is a priority. The Director of Technical Content & Delivery will have access to a stipend for professional growth, as well as opportunities to engage in high-impact training sessions and conferences. The role also allows for networking with industry leaders and peers, thereby enhancing skills and knowledge in the ever-evolving tech landscape.

Verkada provides a comprehensive benefits package for the Director of Technical Content & Delivery position, including 100% coverage of employee healthcare premiums, mental health support, paid parental leave, flexible PTO, and wellness benefits. These perks ensure that employees have the resources to maintain their health and well-being while thriving in their careers.

When answering this question, highlight specific projects where you developed training materials. Discuss the types of content you created, such as labs, videos, or instructional guides, and emphasize how these materials improved learner engagement and knowledge retention.

Show your commitment to continuous learning. Discuss your engagement with professional organizations, attendance at conferences, or consumption of current literature. Mention any certifications you hold and how they influence your practice.

Explain your approach to defining success metrics, such as knowledge retention rates and learner feedback. It's beneficial to share specific frameworks you've used to track performance, such as surveys or assessments, and how you’ve leveraged data to make improvements.

Answer by emphasizing your commitment to learner experience. Describe how you would gather feedback to identify pain points, adjust content accordingly, and ensure that training materials remain effective, engaging, and accessible.

Reflect on your leadership philosophy. Discuss how you foster collaboration, encourage innovation, and support the professional growth of your team members. Share examples of how you've successfully motivated your team to meet training goals.

Demonstrate your ability to collaborate effectively. Discuss your methods for engaging with Solutions Engineers, product managers, and marketing teams to align content strategy with organizational needs and how these partnerships enhance training outcomes.

Be specific about the program's objectives, development process, and the results it achieved. Discuss any challenges you faced during creation and how you ensured the program's relevance and effectiveness.

Explain your process for regularly reviewing and updating training materials in conjunction with product updates. Stress the importance of ongoing collaboration with product teams to maintain accuracy and relevance.

Highlight elements such as hands-on labs, engaging content delivery, clear learning objectives, effective participant interaction, and post-training evaluations that ensure the session's objectives are met and knowledge is retained.

Share a specific challenge, the steps you took to address it, and the outcome. This demonstrates resilience, problem-solving skills, and how you learn from experiences to improve future projects.