Job details

Veterans Services Representative

THIS POSITION IS ELIGIBLE FOR APPOINTMENT AT STEP 1, $57,948.80 ANNUALLY.
County employees are subject to the County Promotion Rule for step placement in accordance with Comp Ord 1.3.5.

The County of San Diego has a full-time opportunity for a professional interested
in working in the Veterans Services Office of the Health and Human Services Agency (HHSA) as a

VETERANS SERVICES REPRESENTATIVE

Future Salary Increases
** July 2024 - 2.75% increase to base pay

As a Veterans Services Representative, you will counsel, advise, and provide advocacy and representation services to the County's veteran population and their dependents on federal, state and local veterans benefits and rights to which they are entitled by law. Candidates should have knowledge of CFR Title 38 (Federal regulations governing Veterans Affairs), skills in interviewing, counseling, presenting, and the ability to prepare medical, legal and personnel records to transmit claims to the Department of Veterans Affairs.

For a complete listing of the Veterans Services Representative job duties and responsibilities, including minimum requirements, please click here.

HIRING TIMELINE AND DATES

The timeline for this recruitment is outlined below.

Job Offer and Background Process begins: Shortly after the interviews.
Pre-employment Medical Screening: Approximately 3 days following successful background investigation results.
Anticipated Start Date: Start date will be based upon successful completion of medical screening or other mutually agreed upon date

If you are not selected for this interview process, you may have the opportunity to compete for future vacancies.

Desirable Traits:

Communicates Effectively, Knowledge Worker, Customer Focused, Values and Respects Others, Drives to Excel, Teamwork and Collaboration, Continuous Learning, Demonstrates Ethical Behavior, Supportive of Change.

The ideal candidate will have:

Ability to work independently and under supervision when necessary
Interviewing and counseling skills
Ability to compile medical, legal, and personnel records to develop and submit a claim to Veterans Affairs for adjudication
Ability to read and analyze material
Effective written and verbal communication skills
Ability to present to others in a coherent, effective manner
Ability to deal with elderly and/or disabled veterans and their families
Willingness to work weekends or evenings when needed
Knowledge of computer databases, word processing, and PowerPoint; and a good driving record with a valid driver's license.

Education and Experience:

Accreditation granted by U.S. Department of Veterans Affairs to assist claimants in the preparation, presentation, and prosecution of claims for benefits; OR,
A bachelor's degree from an accredited U.S. college or university, or a certified foreign studies equivalency; AND one (1) year of full-time veteran's services experience with the following establishments: U.S. Department of Veterans Affairs, a government veteran's services office, or a nationally chartered organization assisting claimants in the preparation, presentation, and prosecution of claims for benefits.

Note: Additional work experience as described above may substitute for the educational requirement on a year-for-year basis.

If using accreditation or education to meet minimum qualifications, a copy of your certification, degree, transcripts, and/or certificate of foreign equivalency must be provided at time of application.

Click the following link to access a listing of nationally chartered Veterans Service Organizations.

The Department of Human Resources removes personally identifiable information from all recruitments. This practice, called Blind Applicant Screening, hides a candidate’s personal information that could influence or bias a hiring decision. Personal information includes name, phone number, address, gender, age and race. This process helps contribute to a fair and equitable selection process leading to a more diverse and inclusive workforce.

The most highly qualified candidates, based on the evaluation results, will be referred for an interview. Be sure to include your experience in meeting the minimum requirements in both the Work Experience section and the Supplemental Questionnaire section of the Application.

Resumes will not be accepted in lieu of the application Work History and/or supplemental questionnaire.

Evaluation:

The names of qualified applicants will be placed on a six (6) month employment list based on scores received during the evaluation of information contained on their employment and supplemental application questionnaire. Please ensure all information is complete and accurate as the responses you provide on the supplemental application form will be reviewed using an automated evaluation system. If you are successful in the initial screening process, your application will be reviewed individually to confirm that the information you provided is accurate and qualifying.

Condition of Employment

As part of the County of San Diego’s pre-employment process, prospective candidates will undergo a background check (including fingerprinting) and a pre-employment medical screening prior to beginning County employment. Additional types of background investigations may be conducted based on the job-related activities of the position. Current County employees may be excluded from this process.

Note:

Reasonable accommodation may be made to enable a qualified individual with a disability to perform the essential functions of a job, on a case-by-case basis..

As an employer of over 19,000 employees, the County of San Diego is an organization committed to veteran hiring, retention, and professional development. We recognize the contributions and sacrifices made by our veterans and value the unique expertise and leadership qualities they bring to our workforce. We strive to provide veterans with the resources and tools necessary to maximize their employment opportunities, and to
assist veterans with their transition into civilian life by applying the valuable skills, knowledge and training acquired in service to positions and career paths at all levels within our large organization. Click on the resource links below to learn more about how the County of San Diego supports its veterans.

Veteran’s Preference Policy The County of San Diego offers preferential credits for military service to assist qualified applicants in transitioning from military to civilian careers with the County of San Diego.

Military Skills Translator Do you need assistance translating your military experience into civilian experience? This tool can help!

The County of San Diego and its employees embrace the vision of: a just, sustainable, and resilient future for all. Our values include: integrity, equity, access, belonging, excellence, and sustainability. Each of which are infused throughout our operations. While also embracing a mission of strengthening our communities with innovative, inclusive, and data driven services through a skilled and supported workforce. Click here for more information on our Strategic Plan (sandiegocounty.gov) (Download PDF reader) (Download PDF reader) as well as our commitment to serve everyone, to build a Framework for the Future that will create a County that works for all.

Under California Government Code Sections 3100 - 3109, public employees are designated as disaster service workers. The term "public employees" includes all persons employed by the state or any county, city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as may be assigned to them by their employer or by law.

The County of San Diego is committed to valuing diversity and practicing inclusion because our diverse workforce is our greatest asset and our customers are our number one priority.