Director of Partner Engineering

As the Director of Partner Engineering at Via, your responsibilities will primarily include leading multiple engineering teams to ensure that our partners' technical needs are swiftly and effectively addressed. This involves managing technical configuration changes, conducting deep analyses to resolve systemic partner issues, and overseeing a talented group of engineers with diverse expertise from coding to service performance improvements. Your role will also require collaboration with cross-functional teams to deliver impactful projects.

To qualify for the Director of Partner Engineering position at Via, candidates must possess a Bachelor’s degree in Computer Science or a related technical field and have at least 7 years of experience in software development, particularly with a focus on user-centric web applications. Additionally, proven leadership experience in managing engineering teams and expertise in programming languages such as Python and Bash are essential, along with a strong grasp of Cloud and SaaS environments.

The Director of Partner Engineering plays a pivotal role in achieving Via’s goals by ensuring that all technical concerns from our partners are addressed promptly and effectively. By leading engineering teams and leveraging your technical expertise, you'll implement solutions that improve partner satisfaction and service performance, ultimately driving Via’s mission to create sustainable and efficient transportation systems worldwide.

At Via, the culture is one of inclusivity and collaboration. As the Director of Partner Engineering, you’ll foster a positive and supportive environment, encouraging innovation and teamwork. The company embraces diverse backgrounds and perspectives, creating an atmosphere where every voice is celebrated. This inclusive culture aligns closely with Via's mission to rethink transportation for all passengers, making it a fulfilling place to advance your career.

Via is committed to the professional growth of its employees, offering numerous career development opportunities for the Director of Partner Engineering role. As part of a global employer with a knack for innovation, you’ll have the chance to lead impactful projects, develop new skills, and expand your expertise in a thriving environment that promotes from within. Plus, you'll benefit from various programs aimed at furthering your career path in technology and leadership.

When answering this question, provide specific examples of how you have successfully led engineering teams, emphasizing your leadership style and how you adapted to changing demands. Highlight any challenges you faced and how you overcame them to foster team cohesion and project success.

For this question, demonstrate your understanding of communication dynamics by discussing specific strategies you employ, such as regular check-ins, using collaborative tools, and fostering an open-door policy. Emphasize how these practices contribute to team alignment and project clarity.

In responding, detail your prioritization process, which could include assessing project deadlines, stakeholder needs, and resource availability. Discuss how you communicate priorities to your team to ensure everyone is aligned and working towards common goals.

Provide a specific instance where you successfully addressed a technical challenge, outlining the steps you took to identify the issue, develop a solution, and implement it. Highlight the outcome and what you learned from the experience.

Discuss your commitment to diversity and inclusion by sharing examples of how you have actively promoted an inclusive environment in past roles. Outline initiatives or practices you’ve put in place to ensure that all team members feel valued and heard.

Elaborate on your methods for staying updated, whether through professional networks, industry publications, or attending conferences. Sharing specific sources and platforms shows your proactive approach and commitment to continuous learning.

When responding, list specific tools and technologies relevant to the role such as Python, AWS, and Linux systems. Discuss how your proficiency in these tools has helped you achieve successful outcomes in previous projects.

Detail your conflict resolution approach, focusing on communication, understanding differing viewpoints, and finding mutually beneficial solutions. Provide an example of a past conflict and how you navigated it to support team cohesion.

Discuss how you assess team performance, incorporating both quantitative metrics (like project completion rates) and qualitative feedback (like team morale). Mention the importance of regular feedback sessions and performance reviews.

In your answer, align your passion for technology and transportation with Via’s mission. Highlight your admiration for the company’s innovations and commitment to creating sustainable transportation systems, emphasizing how your background and experience make you a perfect fit for the role.