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People and Operations Administrator - job 1 of 2

VIA is revolutionizing the way data is protected. Don’t miss your chance to be a part of it!

We’re on a mission to make communities cleaner, safer, and more equitable. The U.S. Department of Defense (DoD), Fortune 50, and energy companies around the globe trust VIA to help them solve their toughest data protection challenges. Using its DoD-accredited and patented Web3 platform, VIA enables real-time data verification, replicable integration, and privacy-preserving analysis of energy and highly classified data. 

VIA is looking for a highly motivated People and Operations Administrator to deliver best-in-class support and logistics needs for all VIAneers. In this role, you will help deliver an exceptional workplace experience to our team around the globe through thoughtful management of sensitive employee information, high quality benefit program support and administration, and identification of creative opportunities to enhance our processes.. 

Individuals who will excel in this role are motivated by providing an outstanding support experience to VIAneer’s across the globe with flawless execution of VIA’s human resource processes.

In this role, you will: 

  • Be the go-to expert on VIAneer employee benefits and perks. This includes: 
    • Guide VIAneers through existing company processes such as paid time off, leave of absences, and benefit enrollment requests
    • Help VIAneers navigate special administrative needs with care and attention to detail
    • Work with the People and Operations team to ensure a seamless onboarding experience for new VIAneers, such as supporting onboarding scheduling, providing a memorable “first day in the office” experience, and coordinating equipment and new hire gifts
  • Be the driving force behind the efficient and engaging VIAneer experience with the People and Operations team
    • Manage the relationships for any human resource system providers, including but not limited to, TriNet, BambooHR, Lattice, background check companies, and/or local state leave agencies
    • Ensure the high-quality management of data in those systems
  • Elevate the in-office experience by overseeing day-to-day office operations, including:
    • Manage building property management companies and external vendors needed to support local offices
    • Lead office operations at VIA’s HQ, including managing all ordering, set up, organization, and inventory of office supplies or equipment 
    • Provide a friendly and consistently impressive guest experience for all of VIA’s visitors 
      • Plan and facilitate team events, activities, and travel (i.e., group lunches, corporate events, social activities, etc.)
  • Drive thoughtful process improvement as the company scales, including:
    • Supporting the research, implementation, and documentation of new administrative resources, tools, policies, procedures, and programs

What you will bring to this role: 

  • 2+ years of experience as an executive assistant in startup operations, Human Resources (HR), or a similar administrative role
  • A passion for organization, communication, and interpersonal skills
  • Ability to prioritize and handle multiple initiatives at any given time
  • Experience planning and executing world-class events
  • High level of integrity, discretion, and professionalism
  • Familiarity with Google Suite, a plus

What does it take to be a successful VIAneer? Let’s break it down, our VIAneers are:

  • Self-motivated and passionate about leaving everything you touch better than how you found it 
  • A firm believer that people should love what they do, and as a result are eager to build a culture that enables people to do their best work 
  • A creative problem solver who respectfully challenges the status quo in the pursuit of excellence
  • A person who leads discussions with curiosity and values diverse perspectives 
  • Eager to explore new ideas, understand the power of feedback, and constantly seek opportunities to grow and develop your skills 
  • A strong team player who thrives in collaborative environments and celebrates the success of others 

What can VIA do for you?

VIA offers competitive rewards, top-tier benefits, flexible work options, and individualized mentoring and growth opportunities. Here are just a few of our VIAneers’ favorite perks:

  • A fully funded, top-tier health benefits plan, fully covered from day one, including vision and dental coverage, for your whole family
  • 20 vacation days annually, Summer Fridays, plus an extended holiday period in December
  • Dedicated wellness advisor to help you successfully navigate the programs and opportunities presented to you at VIA
  • Individualized growth opportunities like internal and external mentorship panels, custom goals and feedback sessions, and  / or access to learning and development training and programs
  • A flexible environment with opportunities to work from eligible locations for up to 2 months per year
  • Transit benefits to support commuting costs
  • In-person events to foster team bonding and collaboration across different teams
  • Paid parental leave, supporting new parents and families

Read more about our benefits and perks here.

VIA is committed to the importance of belonging.

VIA is an equal opportunity employer. When you apply for a role at VIA, your application will be considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. If you would like to request a specific accommodation, please notify us with your submission.


You can learn more about our mission, values, and team on our careers page.

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Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About People and Operations Administrator, Via

At VIA, we are on the forefront of transforming data protection, and we’re thrilled to invite a motivated People and Operations Administrator to our team! This role is all about enhancing the workplace experience for our dedicated VIAneers around the globe. As the go-to expert for employee benefits and perks, you’ll help fellow team members navigate essential processes like paid time off and benefit enrollments. Being part of the People and Operations team means you’ll also create unforgettable onboarding experiences for newcomers. Your creativity and attention to detail will truly shine as you manage relationships with human resource system providers and keep our data impeccably organized. In addition to overseeing day-to-day office operations, you'll also play a key role in planning team events and facilitating various activities that foster collaboration and community. If you’re someone who thrives in dynamic environments and loves to champion a supportive culture, this is the role for you. Your passion for organization, communication, and people management will be crucial as you help VIA scale its operations while ensuring a nurturing, efficient, and engaging workplace for all. Join us on this exciting journey where your dedication will contribute to making communities cleaner, safer, and more equitable for generations to come!

Frequently Asked Questions (FAQs) for People and Operations Administrator Role at Via
What are the main responsibilities of a People and Operations Administrator at VIA?

The People and Operations Administrator at VIA holds a crucial role in enhancing the employee experience by managing benefits, overseeing onboarding processes, and ensuring seamless daily operations. You'll guide VIAneers through processes like paid time off and benefit enrollment while also planning events and improving administrative practices.

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What qualifications are required for the People and Operations Administrator role at VIA?

To excel as a People and Operations Administrator at VIA, candidates should possess 2+ years of experience in startup operations, human resources, or a similar administrative role. Strong organizational skills, effective communication, and a passion for enhancing workplace culture are key qualifications for this position.

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How does the People and Operations Administrator contribute to the onboarding experience at VIA?

In the People and Operations Administrator role at VIA, you'll be pivotal in creating a welcoming onboarding experience. This includes managing scheduling, preparing for a memorable 'first day,' and coordinating necessary equipment and gifts, ensuring that new VIAneers feel valued and supported from day one.

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What kind of work environment can a People and Operations Administrator expect at VIA?

At VIA, the work environment for a People and Operations Administrator is dynamic and collaborative. With a focus on teamwork, creative problem-solving, and personal development opportunities, you’ll thrive in a setting that values diverse perspectives and encourages innovation.

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What employee benefits does VIA offer to its People and Operations Administrator?

VIA provides a generous benefits package for its People and Operations Administrator, including fully funded health coverage, 20 vacation days annually, a dedicated wellness advisor, flexible work options, and individualized mentoring opportunities, ensuring a supportive employment experience.

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Common Interview Questions for People and Operations Administrator
Can you describe your experience with employee benefits administration as a People and Operations Administrator?

Highlight your relevant experiences managing benefits programs, including specific tools you’ve used. Discuss how you effectively communicated benefits information to employees and ensured that everyone was informed about their options.

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How would you improve the onboarding process for new employees at VIA?

Provide insights into your strategies, emphasizing the importance of personalization and engagement. Discuss how you'd gather feedback to continuously enhance the onboarding journey to create a memorable start for new VIAneers.

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What tools or systems have you used for human resources management?

Be specific about the HR systems you’ve utilized, such as TriNet or BambooHR, and explain how you integrated them into daily operations. Demonstrating your familiarity with various tools shows you can effectively manage data and processes.

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How do you prioritize tasks when managing multiple projects in the People and Operations role?

Illustrate your method for prioritization, such as using a project management tool or a simple to-do list. Discuss how you assess the urgency and impact of tasks while maintaining exceptional support for VIAneers.

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What strategies do you recommend for enhancing employee engagement and morale?

Share your ideas on team-building activities, recognition programs, or wellness initiatives. Emphasizing creativity and inclusivity highlights your commitment to maintaining a positive workplace culture at VIA.

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Can you describe a time you faced a challenge in an administrative role and how you resolved it?

Share a specific example that showcases your problem-solving abilities. Discuss the steps taken to identify the challenge, the actions you implemented, and the positive outcome, demonstrating resilience and resourcefulness.

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What do you believe is the most important quality for a People and Operations Administrator?

Discuss the significance of communication skills, organization, and empathy in this role. Highlight how these traits contribute to the support experience for employees and enhance company culture.

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How would you manage relationships with external vendors for office operations at VIA?

Explain your approach to vendor management, including establishing communication protocols, negotiating service terms, and ensuring they meet the expectations of VIA. Stress the importance of fostering positive partnerships.

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What experiences do you have with event planning and execution?

Describe your previous involvement in organizing team events or corporate activities. Highlight your role in planning, budgeting, and ensuring successful execution while creating inclusive and engaging experiences for all employees.

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How do you stay updated with the latest trends in human resources and operations?

Share your strategies for continuous learning, such as attending workshops, webinars, or following industry blogs. Emphasizing your commitment to professional growth shows that you value staying ahead in your field.

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DATE POSTED
December 26, 2024

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