HR Operations Manager - job 1 of 2

As an HR Operations Manager at Via, your key responsibilities include managing employee onboarding and off-boarding, overseeing worker’s compensation claims, enhancing employee engagement initiatives, administering benefits, and maintaining compliance documentation. You will ensure that company policies are implemented uniformly and that employee inquiries are addressed promptly, all while fostering a positive workplace culture in Los Angeles.

To qualify for the HR Operations Manager role at Via, candidates must have a bachelor’s degree in Human Resources or Business Administration, and a minimum of 3 years of experience in HR operations or a similar area. Familiarity with unionized employee populations and knowledge of employment laws like FMLA and ADA are essential for succeeding in this role.

Via supports its employees through HR processes by ensuring timely onboarding and off-boarding, providing real-time support for inquiries, handling sensitive employee issues, and delivering training programs. The HR Operations Manager acts as a trusted partner to maintain strong relationships with employees in Los Angeles and promote a positive workplace culture.

The HR Operations Manager at Via enjoys a fast-paced and dynamic work environment characterized by collaboration with the core HR team and supportive interactions with employees. The role is highly interactive, requiring strong communication skills and the ability to manage multiple priorities while embodying the positive Via culture in Los Angeles.

Via offers its HR Operations Manager a competitive salary ranging from $66,560 to $70,000 per year, along with a generous benefits package including free medical plans and 401K matching. The company is committed to creating an inclusive workplace that supports employee wellbeing and professional growth.

To effectively handle onboarding and off-boarding, I ensure that all necessary documentation is prepared ahead of time, create a welcoming orientation program, and establish clear communication channels with new hires. During off-boarding, I conduct exit interviews to gather feedback and address any unresolved issues, providing a respectful transition for departing employees.

I have managed workers’ compensation claims by ensuring timely processing, compliance with regulations, and maintaining communication with employees throughout the process. My focus is on supporting employees during their recovery and facilitating a smooth transition back to work, demonstrating empathy and understanding while upholding company policy.

To enhance employee engagement, I implement recognition programs that acknowledge achievements, organize team-building activities, and regularly solicit feedback through surveys or one-on-one meetings. It's important to create a culture where employees feel valued and have a voice in their work environment.

I ensure compliance with employment laws by staying informed about changes in regulations and conducting regular reviews of company practices. I collaborate with legal counsel when necessary and provide training to employees and management to raise awareness about important laws such as FMLA and ADA.

When handling sensitive situations, I prioritize confidentiality and approach the situation with empathy and respect. I strive to create an open dialogue where employees feel comfortable sharing their concerns, and I focus on finding resolutions that align with company policies while supporting the employee’s needs.

I utilize HRIS systems for efficient data management, tracking employee records, payroll processing, and benefits administration. Familiarity with Microsoft Office Suite is also essential for creating reports and presentations that analyze HR metrics and enhance decision-making processes.

I maintain positive relationships among employees by fostering open communication and promoting a culture of inclusivity. I regularly check in with team members, encourage collaboration, and address any conflicts that arise promptly and fairly to maintain harmony and trust within the team.

My approach involves clearly communicating available benefits during onboarding and throughout the year, addressing any queries employees may have, and ensuring all administrative tasks, such as open enrollment, are completed accurately and in a timely manner. I believe that education around benefits is key to maximizing employee satisfaction.

I employ various methods such as workshops, online modules, and one-on-one training sessions to ensure comprehensive understanding of workplace policies. Regular refreshers and updates on critical policies like anti-harassment are also provided to keep the information top of mind for employees.

I collaborate with HR teams across locations by sharing best practices, participating in regular meetings, and utilizing technology for seamless communication. Building strong relationships with my counterparts allows us to align on policies and initiatives that benefit the entire organization while accommodating local needs.