IT Support Engineer

As an IT Support Engineer at Via, your responsibilities include resolving IT issues for users, managing the IT infrastructure, implementing security protocols, collaborating with global teams, and onboarding new staff. You'll utilize your technical skills to ensure a smooth operational flow while addressing user concerns effectively.

To apply for the IT Support Engineer position at Via, candidates should have strong technical skills in MacOS and Windows systems, networking fundamentals, cloud technologies, and mobile device management. Experience with ticketing systems and a passion for problem-solving, coupled with excellent communication skills, are essential to succeed in this role.

Via is committed to the career development of its IT Support Engineers by offering growth opportunities, mentorship, and hands-on experiences in various projects. The company encourages continuous learning, ensuring engineers are equipped with the latest skills and knowledge in technology and support.

As an IT Support Engineer at Via, you'll work with a range of technologies including cloud services like AWS and Google Workspace, mobile device management systems, and collaboration tools. You'll also engage with networking protocols such as TCP/IP, DNS, and DHCP, ensuring a robust IT environment.

Via offers a comprehensive benefits package for its IT Support Engineers including competitive salaries, stock options, health insurance, and various perks such as sports lessons and team events. Additionally, you’ll have the opportunity to work in a hybrid environment and enjoy a vibrant office located in the heart of Tel Aviv.

When discussing your experience with MacOS and Windows systems, be specific about the types of issues you've resolved, software you've managed, and any relevant tools you've used. Highlight your ability to troubleshoot problems and provide examples of how you ensured user satisfaction.

In response to prioritization, explain your process for assessing urgency and impact. Describe how you triage support tickets based on their severity and the consequences of delay, ensuring the most critical issues are addressed first.

Discuss your understanding of IT security best practices, such as implementing policies, performing regular updates, and educating users on safe practices. Mention specific security tools or protocols you've utilized to prevent threats and safeguard data.

When onboarding staff, describe your approach to ensuring they have the necessary tools and resources. Highlight your communication strategies, training sessions, and how you address any initial IT questions they may have.

Share a detailed experience of how you worked with a global team, emphasizing communication, cultural considerations, and problem-solving techniques. This showcases your teamwork skills and adaptability in a diverse environment.

Discuss the ticketing systems you've used, focusing on how they streamline support processes. Explain how they've helped you track issues, manage priorities, and improve communication with users, enabling you to provide timely solutions.

Outline a specific technical issue you faced, detailing the steps you took to assess, troubleshoot, and ultimately resolve it. Highlight your problem-solving skills and ability to follow through until the issue was completely resolved.

Explain your commitment to continuous learning through resources like online courses, webinars, and industry events. Mention any relevant certifications or communities that keep you informed about the latest trends and tools in IT support.

Talk about the importance of customer satisfaction in your IT support role. Share examples of how you've gone above and beyond to ensure users' needs are met and how that has positively impacted your team and the organization.

Reflect on why the mission and values of Via resonate with you. Discuss your enthusiasm for working in a company that's transforming transportation and how your skills and interests align with their goals and the role itself.