IT Deployment Technician-Temporary

As an IT Deployment Technician-Temporary at Horace Mann, your key responsibilities include imaging computers with Windows 11, installing necessary software, unboxing and re-boxing hardware, and assisting with the transportation of items within the facility. You might also help with minor hardware repairs, making this role dynamic and engaging.

To apply for the IT Deployment Technician-Temporary position at Horace Mann, candidates should have a degree or diploma in a computer-related field from an accredited technical college and ideally possess more than a year of relevant desktop support experience. Familiarity with IT concepts and network components is also highly desirable.

Important skills for the IT Deployment Technician-Temporary role at Horace Mann include strong organizational and time management skills, attention to detail, problem-solving abilities, and excellent written and verbal communication. Ability to work independently and a customer service focus are also essential for success in this position.

Candidates for the IT Deployment Technician-Temporary role at Horace Mann should be familiar with PXE or Server Based Imaging to install Windows 11, as well as have experience with various hardware and software installations. Knowledge of networking components, like switches and firewalls, will enhance your ability to support our technology initiatives effectively.

The IT Deployment Technician-Temporary position at Horace Mann offers a competitive pay rate of $17.00 per hour, with salary adjustments commensurate with experience and location. This role provides a unique opportunity to gain hands-on experience in an engaging work environment.

In your response, focus on any specific projects you’ve worked on that involved Windows 11. Highlight your familiarity with imaging techniques and software installations, as well as any challenges you faced and how you overcame them.

When answering, begin by outlining your systematic approach to troubleshooting. Discuss how you identify issues, whether through diagnostics or user feedback, and provide examples of successful resolutions in past roles.

Express your ability to organize varying responsibilities based on urgency and importance. Provide examples of tools or methodologies you use to ensure efficiency and thorough follow-up on each task.

Detail your experience working with SCCM for software deployment and updates. Be specific about your responsibilities and outcomes that were positively impacted by effective use of SCCM.

Discuss past experiences working collaboratively in a team setting. Emphasize effective communication, conflict resolution, and how you contribute to a positive team environment to achieve shared goals.

Explain the safety protocols you follow while managing hardware, such as handling equipment properly, ensuring static electricity precautions, and maintaining a clean workspace.

Share a specific instance where you diagnosed and repaired hardware. Highlight the tools you used and the process you followed to ensure a successful fix, along with the outcome.

Talk about your methods for staying informed, such as following relevant industry publications, participating in webinars, or engaging in professional networking groups. Mention how this knowledge is beneficial in your role.

Illustrate your approach to diagnosing and troubleshooting the problem effectively, including communication with affected users, testing, and possible escalation. Emphasize your commitment to quality and customer satisfaction.

Discuss the importance of documentation as part of IT operations, and detail what practices you follow to maintain accurate records of deployments, user interactions, and any troubleshooting steps.