Vice President, Global Bullhorn Consulting (SaaS Implementations)

A typical day will include...

• You Overseeing Bullhorn's first-ever Standard Implementations strategy, where 'Custom' implementations will be the exception to our "Best Practice, First" approach, which you will Champion through your function.
• You Leading your function through historic reporting & forecast analytics to drive continuous improvement efforts and partnerships centered on refining our global consulting process.
• You dramatically Driving-Down escalations by Creating a proper enterprise-grade consulting practice to accurately and consistently manage internal & external stakeholders' expectations and visibility into our 'Best Practice, First' approach.
• You being responsible for up-skilling your ~80 team members by celebrating top performers/behaviors, driving accountability at all levels, and creating benchmarks to assess new-future talent.
• You provoking dialogue and challenge the status quo - constantly questioning the 'why' behind what we do and introducing new ideas that will energize the team - you will also identify pain points across our team solution through prompt remediation strategies.
• You using your domain expertise, product orientation, and voice-of-customer approach towards solutions-oriented delivery; and create processes to substantiate the experience vs. dictate it.
• You establishing trust with your Direct Reports and balance leveraging their input against critical decision-making timeliness.

This role is a fit for you if...

• You have a minimum experience of 5-7 years managing a team of professional consultants and managing leaders within a global SaaS services organization
• You have experience serving as the delivery executive on engagements of varying size and complexity
• You have a proven track record of 10+ years of managing enterprise software implementation projects for external clients. (If your projects are internal-facing, this is not the role for you!)
• You have experience establishing scalable delivery operations and consistently achieving quantifiable KPIs
• You have experience with delivering complex, mission critical solutions (not off the shelf products)
• You have demonstrated the ability to lead teams through difficult situations while maintaining customer trust
• You have the ability to effectively manage project budgets while pushing back on customer for things that are out of scope

Bonus points for:

• Prior experience in the recruiting industry is desired, as is experience supporting/implementing a CRM product
• A high comfort level with the Software Development Life Cycle (SDLC)
• Project Management Profession (PMP®) certification