Job details

Vice President, Global Bullhorn Consulting (SaaS Implementations)

Bullhorn is the global leader in software for the staffing industry. After more than 20 years, more than 10,000 companies rely on Bullhorn’s cloud-based platform to power their staffing processes from start to finish. Led by the original co-founder, partnered with venture capital, and powered by seasoned leaders across a global workforce with an eye toward innovation, Bullhorn has had year over year growth, making it the market leader in the recruitment software space while allowing for new opportunities for over 35% of our employees to advance their careers in 2021.

We are a remote-first organization and over 30% of our employees reside outside the United States. Headquartered in Boston, we also have offices in St. Louis, London, Brighton, Rotterdam, Frankfurt and Sydney (just in case you’re in the area to stop by). Whether you’re local or remote, our vision is to ensure every employee has a sense of belonging, a voice that is heard, and a clear path for success. Your incredible experience as an employee will consist of flexible work hours to ensure a positive work-life balance and use Zoom, Slack, and other tools to stay connected.

About the Role

Reporting to our Senior Vice President of Global Services, the Vice President of Global Bullhorn Consulting will be responsible for the overall execution of Bullhorn's Global Consulting strategy, focusing on the standardization of 'best practices' to enable our business's future growth at scale. You will become a trusted advisor to your team, peers, and senior leadership as our senior-most delivery executive for consulting implementations for Bullhorn's Core Products by developing a deep understanding of your function's role and its cross-functional impact on Bullhorn's overall success.

A typical day will include...

You Overseeing Bullhorn's first-ever Standard Implementations strategy, where 'Custom' implementations will be the exception to our "Best Practice, First" approach, which you will Champion through your function.
You Leading your function through historic reporting & forecast analytics to drive continuous improvement efforts and partnerships centered on refining our global consulting process.
You dramatically Driving-Down escalations by Creating a proper enterprise-grade consulting practice to accurately and consistently manage internal & external stakeholders' expectations and visibility into our 'Best Practice, First' approach.
You being responsible for up-skilling your ~80 team members by celebrating top performers/behaviors, driving accountability at all levels, and creating benchmarks to assess new-future talent.
You provoking dialogue and challenge the status quo - constantly questioning the 'why' behind what we do and introducing new ideas that will energize the team - you will also identify pain points across our team solution through prompt remediation strategies.
You using your domain expertise, product orientation, and voice-of-customer approach towards solutions-oriented delivery; and create processes to substantiate the experience vs. dictate it.
You establishing trust with your Direct Reports and balance leveraging their input against critical decision-making timeliness.

This role is a fit for you if...

You have a minimum experience of 5-7 years managing a team of professional consultants and managing leaders within a global SaaS services organization
You have experience serving as the delivery executive on engagements of varying size and complexity
You have a proven track record of 10+ years of managing enterprise software implementation projects for external clients. (If your projects are internal-facing, this is not the role for you!)
You have experience establishing scalable delivery operations and consistently achieving quantifiable KPIs
You have experience with delivering complex, mission critical solutions (not off the shelf products)
You have demonstrated the ability to lead teams through difficult situations while maintaining customer trust
You have the ability to effectively manage project budgets while pushing back on customer for things that are out of scope

This role requires up to 25% travel to client sites.

Bonus points for:

Prior experience in the recruiting industry is desired, as is experience supporting/implementing a CRM product
A high comfort level with the Software Development Life Cycle (SDLC)
Project Management Profession (PMP®) certification

What we offer...

Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
Unlimited Vacation
Mental health benefits (EAP & 98point6)
Full Access to LinkedIn Learning
Quarterly paid volunteer days
Lucrative Employee Referral Program (eligible for prior to your first day)
Career development opportunities up/across Bullhorn

Bullhorn's core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human.

We’re looking for real-life humans, each with their own unique set of thoughts, beliefs, cultures, identities, and a background and body that is completely individual. We also love humans who have taken less traditional paths of education and believe that experience and learning come in many forms. Together, all these unique individuals make Bullhorn stronger. If you’re reading this, you’re probably applying for/considering applying for a job with us, and we want you to know that Bullhorn is an equal opportunity employer. For us, that means we always have, and will always, strive to be as inclusive as possible in all aspects of employment and that we do not and will not tolerate discrimination of any kind.

By Bullhorn

Bullhorn's core purpose is to create an incredible customer experience, and we believe that starts with creating an incredible employee experience first. Here at Bullhorn, our vision is for every employee to have a sense of belonging, a voice that...

FUNDING

INDUSTRY

TEAM SIZE

LOCATION

Hybrid, based in Boston, MA

DATE POSTED

June 10, 2023