Vice President of Client Experience

Who we are looking for…

A Vice President of Client Experience to serve as a strategic to all leaders and pillars of Axxess Client Experience. An experienced leader with a people first mindset, demonstrating our Axxess Way culture in every interaction to empower the Client Experience leadership and team in excellence to World Class Client Experience. The Vice President of Client Experience is responsible to ongoing vision, innovation, and evolution of delightful client experience, leading the client experience leaders and team and process in accordance with anticipation of client need, based on industry demands, and leading ongoing alignment to optimize client partnership, tenure, value, and growth. The Vice President of Client Experience is responsible to adherence of budget, performance, and engagement of all team members to always deliver excellent client service. This role requires the ability to thrive in a fast-paced environment with a solution driven approach, while demonstrating confidence, professionalism, responsiveness, and exceptional customer service skills.

What you will experience...

• A fast-paced, collaborative team-oriented environment that encourages everyone to bring their authentic self to work every day.
• Professional development for career growth and advancement
• Competitive compensation with full selection of benefits, including company-matching 401k contributions and 20 days of paid time off + holidays + birthdays

Who we are…

Axxess creates a complete suite of easy-to-use, innovative software solutions, empowering home health, home care and hospice providers to grow their business while making lives better. Our collaborative culture focuses on innovation and excellence, and we are proudly recognized nationally as a “Best Place to Work”.

What you will do…

• Ensure world-class customer service is being delivered in all client interactions
• Establish, track, analyze and report Client Experience performance metrics
• Act as a brand ambassador and promotes the Axxess collaborative culture
• Create and facilitate team discussions for knowledge and information sharing; as well as, providing input on process improvements and team-related work obstacles.
• Create, leverage, and drive process for operational efficiency and highest quality client experience.
• Drive the Client Experience process improvements to streamline operations
• Partner effectively and meaningfully with multiple internal and external constituent groups.
• Provide timely feedback to the management team on customer trends, issues and needs.
• Accountability to and innovation for execution of best practice client experience and change management
• Build productive relationships with all levels of leadership and teams throughout the organization for full collaboration to achieve Axxess objectives.
• Identify new areas of business growth
• Attend industry trade events and Axxess sponsored customer events, as requested.
• Analyze client metrics to identify trends and proactively address client services

What you bring…

• Bachelor’s degree in business, healthcare management or related discipline required
• MBA or master's degree is desired.
• 9+ years of Home Health, Home Care, Hospice, and/or Palliative Care experience
• Proven success leading a large organization through change and data driven decisions
• Demonstrated ability to lead, motivate, inspire and build relationships with people at all levels.
• Experience and knowledge of project management and product management disciplines.
• Proficiency in MS Office products (Word, Excel, PowerPoint)
• Excellent verbal and written communication skills
• Must be willing to travel

Axxess is an equal opportunity employer and drug-free workplace. All applicants must be authorized to work in and currently reside in the United States. We offer a competitive compensation package (DOE), benefits and growth opportunities for everyone who joins Axxess!

*NO AGENCIES OR THIRD PARTIES PLEASE*