Vice President of Customer Care

The Vice President of Customer Care will direct and oversee the organization’s customer service operations.

• Merge global Customer Care departments
• Set strategic direction of Customer Care team
• Drafts, implements, and executes policies and procedures to facilitate a quality customer care experience.
• Establishes performance metrics for customer care representatives.
• Establishes service levels and requirements for the department.
• Develops and implements methods to record, assess, and analyze customer feedback.
• Develops and implements training and quality assurance programs for new hires and experienced employees.
• Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer care and retention.
• Acts as a liaison between the customer care department and other divisions in the company.
• Performs other related duties as assigned.

Requirements

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite or related software.

• Bachelor’s degree required.
• At least ten years of related experience required, must have led a customer success team.
• Experience working with multinational teams.
• Experience with building a Customer Care team from the ground up.

Benefits

RTS provides a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. Our employees also receive paid vacation, volunteer days, and holidays. Please note that benefits may vary and are subject to change by area.

About RTS

Recycle Track Systems (RTS) was developed with a desire to do better. We are committed to evolving and challenging the waste industry to be better stewards of the environment. We utilize technology, data analytics, sustainability expertise, and operational excellence to help people and businesses incorporate sustainability into their daily routines. Our passion for sustainability and innovation allows for us to guide businesses to a future of reaching a goal of zero waste.

Our technology platform utilizes sensors, GPS tracking, and highly engaged partner haulers to provide waste management and recycling services and track materials from their source to recycling and composting facilities. Our sustainability experts analyze the data generated by the platform to help our customers make tangible improvements to their waste management and recycling efforts. Ultimately, we are innovating to treat waste as a component material for other products in the circular economy so that as little as possible is deposited into landfills or incinerators.