Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Customer Experience Lead-Flatiron Crossing VS image - Rise Careers
Job details

Customer Experience Lead-Flatiron Crossing VS

DescriptionA Victoria’s Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.Primary Responsibility:The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.All Store Leadership Team responsibilities include:• Leading and demonstrating company values within the store.• Delivering exceptional customer experiences in the role of the Customer Sales lead through coaching, zoning, team selling and personally selling.• Conducting associate observations• Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.• Linking results to behaviors and actions to drive top-line sales.• Managing labor hours within the store to drive top line sales and profit.• Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.• Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.• Demonstrating and leading company policy and procedures.• Additional duties as assigned, including but not limited to: Floorset execution, Product launch support, onboarding, and shipment processing.Click here for benefit details related to this position.
Victoria's Secret Glassdoor Company Review
3.5 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
Victoria's Secret DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of Victoria's Secret
Victoria's Secret CEO photo
Martin Waters
Approve of CEO

Victoria’s Secret & Co. (NYSE: VSCO) is a specialty retailer of modern, fashion-inspired collections including signature bras, undies, panties, lingerie, casual sleepwear, athleisure and swim, as well as award-winning prestige fragrances and body ...

55 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
July 31, 2024

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
Other jobs
Company
Posted 4 months ago
Dental Insurance
Flexible Spending Account (FSA)
Vision Insurance
Paid Holidays