Virtual Customer Service Representative

Role: Helpdesk Support

Location: Austin, TX(Onsite)

Type: Contract

Responsibilities:

• Provide technical support to users for moderately complex computer related technical problems.
• Communicate technical issues over the phone to a variety of customers
• Answer service desk telephones or Call centre experience.
• Assists the customer in resolving technical problems by providing guidance regarding software and hardware problems.
• Resolve or refer highly complex technical problems as appropriate.
• Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
• Log and track inquiries using an incident management database and maintains history records and related problem documentation.
• Identify customer problems and complaints to ensure that inquiries are successfully resolved.

Assist with KPI performance and ensure the team overall hits its associated SLA targets

Job Type: Contract

Pay: $16.00 - $17.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work Location: On the road