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Client Success Senior Consultant - job 1 of 2

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Senior Consultant, Client Success is a client facing, individual contributor role serving as a Visa Commercial Services subject matter expert subject matter expert. You will new client capabilities, promote product adoption and optimize client performance. The role requires a high level of technical proficiency to succeed by supporting clients with complex problems and optimization opportunities. You will be expected to have a keen insight into Visa's product offerings, best practices, and calls for deep collaboration and partnership with leadership across functions e.g. Client Services, Sales, Product.

This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Client Services, Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.

This role serves as a functional specialist, located in Warsaw, Poland and reporting to Commercial Money Movement Solutions Client Success Director with focus on Visa Commercial Solutions.

Responsibilities include

  • Oversee implementation of new Visa products purchased by Clients by coordinating key Client and Visa teams to expedite implementation readiness activities and steer Client toward faster time to value and maximized adoption of deployed products.
  • Ensure Client operational goals and success metrics for their Visa Commercial Solutions product landscape is understood.
  • Foster and sustain trusted partnerships with internal Account Team members by aligning on the forward looking relationship strategy and optimization opportunities and executing against Client Success Plans.
  • Drive and deliver initiatives to improve client adoption of Visa Commercial Solutions products and use of Visa’s self service tools.
  • Stay current with the latest payment processing trends, Visa solutions and technologies to provide a good Client experience and generate new sales leads as solutions to identified client pain points.
  • Maintain strong relationships with Client Services and other cross functional teams within Visa to deliver subject matter expertise consultation as needed to optimize client performance.
  • Provide Visa Commercial Solutions subject matter expertise and consultation to Visa clients by leveraging insights and understanding of their local markets and product needs to continually enhance the Client experience.
  • Support periodic operational reviews with Clients and Visa stakeholders, incorporating input, comparison and client progress against product metrics.
  • Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.
  • Advocate for Clients through strong operational excellence by driving complicated and cross functional initiatives in support of Client goals and incorporating automated solutions to achieve efficiency and productivity operational improvements

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

  • Technically proficient in in payment processing across Commercial Business to Business payments with significant experience in a customer support role in financial services, payment card, software or information services.
  • Able to communicate complex technical terms and or processes in business language tailored to client
  • Self starter able to achieve results as part of an effective team across countries and time zones
  • Able to effectively prioritize and multitask under deadlines
  • Experience representing technical and or business issues and solutions to influence audiences at multiple levels of an organization, including executives, in support of strategic business plans
  • In depth knowledge of the payment industry i.e. trends, threats, competitors, regulatory environments
  • Certifications or qualifications in Client Customer Success, project management or related areas of practice and expertise.
  • Intermediate proficiency in the following skills:
  1. Building client relationships. Build credibility and create trust based relations partner with clients to build their business
  2. Becoming customer centric. Listen to and prioritize customer needs to drive value realization and build trusted partnerships
  3. Success planning Build measurable actions plans to help clients achieve their business goals and realize value from their products solutions
  4. Client engagement. Communicate clearly and effectively with clients
  5. Proactiveness. Think ahead and take action
  6. Critical thinking. Take ownership over problems and find creative solutions to complex problemsTechnical skills. Continuous acquisition, application, and refinement of technical skills relevant to the role and payments

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Average salary estimate

$75000 / YEARLY (est.)
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$65000K
$85000K

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What You Should Know About Client Success Senior Consultant, Visa

Are you ready to take your career to the next level with Visa as a Client Success Senior Consultant in Warsaw, Poland? In this pivotal role, you’ll become the go-to expert for Visa Commercial Services, working directly with our clients to enhance their experience and maximize the adoption of our top-tier products. Your knack for problem-solving and technical proficiency will be essential as you tackle complex challenges and optimize client performance. Picture yourself at the forefront of Visa's Client Success transformation, forging strong partnerships with key clients to help them fully realize the value of Visa’s offerings. You’ll coordinate with various internal teams to ensure smooth implementation of new Visa products and drive initiatives that elevate client engagement with our Commercial Solutions. If you thrive in a collaborative atmosphere and have a deep understanding of payment processing trends, this role offers an opportunity to shine. You’ll not only influence clients’ success but also play a critical role in shaping Visa’s agenda. Embrace the freedom of a hybrid working arrangement, blending remote work with in-office collaboration 2-3 days a week. Join us and be part of our mission to uplift everyone, everywhere by delivering the best way to pay and be paid. Experience the dynamic culture of Visa, where every day brings new challenges and opportunities for growth!

Frequently Asked Questions (FAQs) for Client Success Senior Consultant Role at Visa
What are the responsibilities of a Client Success Senior Consultant at Visa?

As a Client Success Senior Consultant at Visa, your primary responsibilities include overseeing the implementation of new Visa products and enhancing client adoption and performance. You'll be tasked with fostering trusted partnerships across various teams, driving initiatives to optimize client experience, and staying on top of the latest payment trends and technologies. Your role is crucial in ensuring clients achieve their operational goals while aligning with Visa's overall strategy.

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What qualifications are needed for the Client Success Senior Consultant position at Visa?

To qualify for the Client Success Senior Consultant position at Visa, candidates should possess significant experience in a customer support role within the financial services or payment processing industry. It's essential to have in-depth knowledge of the payment landscape, along with certifications in Client Customer Success or project management. Strong communication skills, the ability to build client relationships, and a proactive attitude towards problem-solving are also key qualifications for this role.

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How does Visa support the professional development of Client Success Senior Consultants?

Visa is dedicated to supporting the professional development of its Client Success Senior Consultants through various initiatives, including continuous training in payment processing trends and technologies. The company promotes a collaborative work environment where sharing insights and knowledge is encouraged, thus enabling employees to grow alongside the company’s goals. Certifications and further education in relevant areas are also supported, keeping consultants at the forefront of industry standards.

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What is the work environment like for a Client Success Senior Consultant at Visa?

The work environment for a Client Success Senior Consultant at Visa is dynamic and engaging. With a hybrid arrangement, you have the flexibility to work remotely while also collaborating in the office 2-3 days a week. The role involves close teamwork across various functions, fostering a culture of innovation and shared goals. Visa places a strong emphasis on collaboration, enabling you to build relationships with team members and clients alike.

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What growth opportunities exist for Client Success Senior Consultants at Visa?

At Visa, Client Success Senior Consultants benefit from numerous growth opportunities, including potential advancement into leadership positions within Client Services or Sales. The company encourages continuous learning and skills development, allowing consultants to expand their expertise in payment solutions and client relations. Given Visa's global presence, there are also opportunities to explore international roles as part of career progression.

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Common Interview Questions for Client Success Senior Consultant
Can you describe your experience with payment processing and how it relates to the role of Client Success Senior Consultant?

In answering this question, emphasize your background in payment processing and any relevant projects you have worked on. Discuss specific technologies or solutions you've implemented and how they align with client needs. Highlight your understanding of industry trends and regulatory requirements, showcasing your ability to navigate complex environments effectively.

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How do you prioritize tasks when managing multiple clients simultaneously?

Discuss your approach to prioritizing tasks based on client needs, deadlines, and the potential impact on client success. Share strategies you use, such as maintaining a task list, utilizing project management tools, or setting regular check-ins with clients to align expectations and deliverables.

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What strategies do you use to build and maintain client relationships?

Highlight specific strategies that demonstrate your ability to build rapport and trust with clients. This could include regular communication, personalized support, and active listening to understand their pain points. Discuss how you proactively solicit feedback and use it to drive continuous improvement in the client experience.

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Describe a challenging client situation you managed successfully.

Share a relevant example that outlines the challenge, your approach to addressing it, and the outcome. Focus on the actions you took to understand the client’s needs, collaboration with internal teams, and how your solutions positively impacted the client’s performance.

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How do you stay updated with the latest trends in the payment industry?

Explain the methods you use to stay informed, such as industry publications, webinars, and networking events. Mention your commitment to continuous learning and how you apply new knowledge to enhance your client strategies and solutions.

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What role does data analytics play in optimizing client performance?

Discuss how you leverage data analytics to track client performance metrics, identify trends, and inform decision-making. Illustrate how this analytical approach can lead to actionable insights that drive client adoption and success with Visa products.

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Can you explain the importance of client success planning?

Articulate how client success planning involves setting clear goals, measurable actions, and defining success metrics. Emphasize that this process not only aligns with clients' business objectives but also ensures that both parties stay focused and accountable for achieving desired outcomes.

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How do you communicate complex technical information to clients?

Highlight your ability to translate complex technical jargon into clear, concise business language. Provide examples of how you tailor your communication style based on your audience’s technical proficiency, ensuring they fully grasp the concepts you convey to make informed decisions.

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What is your approach to driving client engagement with products?

Describe your proactive approach to client engagement, which may include hosting training sessions, creating user guides, or helping clients explore new features in Visa products. Show how your initiatives have previously resulted in increased adoption and satisfaction rates.

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Why do you want to work as a Client Success Senior Consultant at Visa?

Convey your passion for enhancing client experiences and the core values that resonate with you at Visa. Use this opportunity to discuss how your professional skills align with Visa’s mission and how you are eager to contribute to team success and company growth.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
December 19, 2024

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