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Job Description

Visa U.S.A. Inc., a Visa Inc. company, needs a Manager (multiple openings) in New York, NY to: Support the Sales Enablement, business planning strategic initiatives of the North America (NA) Merchant Travel team. Provide regular and ad hoc analytics and reporting support for travel client performance metrics and business development planning to expand client partnerships, drive sales and diversify revenue opportunities through client engagement. Support sales/pipeline management reporting, including executive updates, weekly/quarterly tracking and annual goal progress. Optimize and evolve in-house Salesforce Playbook management and coordination for the NA Merchant Travel team, aligning with the NA Merchant BPO team. Coordinate and manage queries across Visa Dashboards to plan for current and potential client initiatives. Build strong relationships with NA Merchant Travel AE leaders and influence decisions at the senior level. Collaborate with cross-functional teams, including Product, Analytics, Marketing, B2B, Digital Partnerships, etc., to align on go-to-market and business development strategy for the Travel Vertical. Collaborate with global and regional merchant strategy and solutions teams to share travel client best practices, analyses, and leverage product and analytic resources to drive efficiency and scalable results. Develop rigorous research, competitive intelligence/monitoring, and travel industry landscape analyses to support vertical strategies. Develop travel vertical and NA Merchant Sales & Acquiring (NA MS&A) learning channels that are both internal (to include weekly newsletters and quarterly learning series) and external (client webinar series, third-party industry conferences, etc.). Support NA Merchant Travel vertical strategies, business development, and key initiatives. Help manage the day-to-day project and team activities to meet project goals and timelines. Understand travel client needs and industry trends, anticipate opportunities and challenges, collect and synthesize Account Executive feedback and recommend proactive measures to support accomplishing travel -vertical targets. Support strategic framework and execution of key client and industry initiatives that influence internal decisions, and also directly support our clients. Support content development for presentations / conferences / executive reviews/training documents. Communicate recommendations in a clear, concise, and impactful way to senior level audience. Support NA Travel Account Executives on client-facing initiatives and opportunities, on an ad hoc basis. Develop and co-lead NA MS&A Client Engagement Strategy and cross-functional Initiatives including: developing foundational strategy, process guidelines, and framework for optimizing our NA MS&A client engagement activities, executing an insightful competitive landscape analysis, completing a cross-functional discovery analysis with relevant teams across Visa and synthesizing key opportunity insights, development of key metrics to measure client engagement strategy success, develop ROI measurement tools and value scoring of client engagement activities, developing a resource hub for our org including various toolkits, guidelines, and best practices, and launching a newly developed visual design strategy for NA MS&A. Up to 15% domestic travel is required. Position reports to the New York, New York office and may allow for partial telecommuting.

Qualifications

Basic Qualifications:

  • Employer will accept a Master's degree in Business Administration or related field and 2 years of experience in the job offered or in a Manager-related occupation
  • Business planning and operations/strategy and/or product development.
  • Payment industry products, services, and technologies, as well as fintech, eCommerce, and mobile payments technology experience.
  • Organizing and managing complex cross-enterprise projects and processes with multiple stakeholders.
  • Translating analytics, research, client/consumer needs into actionable plans and deliverables.
  • Microsoft Excel and PowerPoint and working with databases.

Additional Information

Worksite: New York, NY

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Travel Requirements: Up to 15% domestic travel is required.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.             

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is $124,600.00 USD to $199,300.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for an annual bonus and equity. Visa has a comprehensive benefits package for which this position is eligible that includes Medical, Dental, Vision, 401(k), Employee Stock Purchase Program, FSA/HSA, Life Insurance, Paid Time off and Wellness Programs.

Local Law 144 Notice for New York City Resident Applicants: For some requisitions, automated employment decision tools ('AEDTs') may be used as part of the assessment process to assist our recruiters in the initial evaluation of your application. If your application is submitted pursuant to New York City Local Law 144, you may request an alternative assessment from the recruiter. Please visit the Visa Global Privacy Notice to learn how we may collect, process, or retain your professional and employment information for recruiting purposes.

 

Average salary estimate

$161950 / YEARLY (est.)
min
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$124600K
$199300K

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What You Should Know About Manager, Visa

Join Visa U.S.A. Inc. as a Manager in the heart of New York, NY, and become an integral part of the North America Merchant Travel team! In this role, you'll support our Sales Enablement and business planning while helping to drive strategic initiatives. The opportunity is broad-reaching, as your analytics and reporting skills will shine through in delivering insights on travel client performance metrics and enhancing our partnerships. You will also support pipeline management reporting, offering executive updates and tracking progress towards annual goals. By optimizing our Salesforce Playbook management, you'll ensure our team is aligned and effective. Your ability to build meaningful relationships with NA Merchant Travel Account Executives (AEs) will influence high-level decision-making and foster collaboration across various departments including Product, Analytics, and Marketing. You’ll spearhead developing research and analyses that shape our vertical strategies, and help create engaging learning channels for both internal stakeholders and external clients. Plus, you'll manage day-to-day projects to keep everything on track and meet key targets. If you're passionate about the travel industry and thrive in a dynamic environment, this could be the perfect fit. A master's degree in Business Administration or a related field is preferred, along with experience in product development or business planning. Embrace the challenge and contribute to our mission at Visa while enjoying the perks of a hybrid work environment, with some travel required!

Frequently Asked Questions (FAQs) for Manager Role at Visa
What are the responsibilities of a Manager at Visa U.S.A. Inc. in New York, NY?

As a Manager at Visa U.S.A. Inc. in New York, NY, your responsibilities will center around supporting the Sales Enablement and strategic planning of the North America Merchant Travel team. This includes providing regular analytics and reporting for client performance metrics, managing sales pipeline reporting, and optimizing Salesforce Playbook operations. You'll also collaborate with various teams to enhance business development strategies while building relationships with account executives to influence decision-making at the senior level.

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What qualifications do I need to apply for the Manager position at Visa U.S.A. Inc.?

To apply for the Manager position at Visa U.S.A. Inc., you will generally need a Master's degree in Business Administration or a related field, along with at least 2 years of experience in a managerial role. A background in business planning, payment industry products, and complex project management is highly regarded. Familiarity with tools such as Microsoft Excel and PowerPoint, as well as experience with databases, will also support your application.

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How does the Manager role at Visa involve collaboration with other teams?

In the Manager role at Visa, collaboration is key! You'll work closely with cross-functional teams including Product, Marketing, and Analytics to align on business development strategies within the travel vertical. Engaging with global and regional teams will also be essential to share best practices and leverage analytic resources, thereby enhancing efficiencies and driving scalable results in client engagement initiatives.

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Is the Manager position at Visa U.S.A. Inc. a fully remote role?

The Manager position at Visa U.S.A. Inc. is a hybrid role, allowing for a combination of in-office and remote work. Employees are expected to work in the office 2-3 days a week, depending on leadership direction and business needs, with a guidepost of being in the office at least 50% of the time. This setup promotes a flexible work environment while still allowing for essential in-person collaboration.

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What kind of travel is required for the Manager role at Visa U.S.A. Inc.?

For the Manager position at Visa U.S.A. Inc., up to 15% domestic travel is required. This travel will typically be for client engagements, industry conferences, and collaboration with teams across different locations to enhance business strategies and partnerships within the travel vertical.

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Common Interview Questions for Manager
Can you describe your experience with business planning and operations as a Manager?

When answering this question, highlight specific projects where you successfully organized and executed business plans. Discuss your strategic approach to operations, any frameworks you've developed, and how you engaged stakeholders to ensure alignment and delivery on key initiatives.

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How do you measure the success of client engagement strategies?

In your response, share the key performance indicators (KPIs) that you've used in past roles, such as client retention rates, engagement metrics, or revenue growth associated with specific initiatives. Explain your process for analyzing data and making recommendations based on your findings.

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What strategies do you apply to foster cross-functional collaboration?

Discuss your methods for building productive relationships across different teams. This could include regular check-ins, joint brainstorming sessions, or collaborative tools you’ve used to keep everyone aligned on goals and timelines, emphasizing your adaptability and communication skills.

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How do you handle complex projects with multiple stakeholders?

Explain your project management style, including how you prioritize tasks, manage timelines, and communicate with stakeholders at various levels. Providing an example of a challenging project can illustrate your ability to navigate complexities and drive successful outcomes.

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What tools and software are you proficient in that will help you in the Manager role?

Here, mention tools such as Salesforce, Microsoft Excel, and PowerPoint. Elaborate on how your proficiency with data analytics and presentation software has supported your previous roles, helping you to visualize insights and influence decisions effectively.

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Can you provide an example of how you utilized data analytics to drive a business decision?

Choose a specific instance where your data analysis led to a successful change or strategy. Discuss the tools you used, the insights you gathered, and the resulting action taken which positively impacted the team's business objectives.

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Describe your approach to delivering executive-level presentations.

Emphasize the importance of clarity and conciseness in your presentations. Discuss your preparation process and how you tailor your content to address the interests and concerns of senior leaders. Include anecdotes about impactful presentations you've delivered.

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What do you see as the biggest challenges facing the travel industry today?

Your answer should reflect awareness of current trends and potential challenges such as economic fluctuations, changes in consumer behavior, or technological advancements. Express your perspective on how a Manager can proactively address these issues within Visa's framework.

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How do you keep up with trends in the payment and travel industries?

Share your strategies for staying informed, such as following industry publications, participating in webinars, and attending conferences. Emphasize the importance of continuous learning and how you use new information to inform your approach as a Manager.

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Why do you want to work for Visa U.S.A. Inc. in a Manager capacity?

Craft your response to reflect your understanding of Visa's mission and values. Discuss how your professional goals align with Visa's objectives, and express your enthusiasm for being part of a company that leads the charge in innovation within the payment and travel sectors.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
December 13, 2024

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