Creative Operations Manager

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Do you want to work on thumb-stopping social media content, original campaign creative, and even the occasional broadcast commercial? Do you like the idea of working with celebrity athletes from the NFL, FIFA, Olympics and Formula 1? AND would you like to do all that for one of the world’s most recognizable brands and our fortune 500 clients? If yes, then introductions are in order.

We are Ad Hock. Visa's internal creative agency. Just as Visa founder Dee Hock revolutionized the way we pay, Ad Hock is taking a new approach to the internal creative team by developing a fully functional advertising agency in-house. We create high-visibility content to support every layer of the funnel starting with brand awareness. Approximately 50% of our efforts support Visa’s core brand and sponsorships. The other 50% of our work is dedicated to supporting Visa’s partners and clients as an external creative agency. It’s the perfect mix of client-side and agency life!

Our team is rapidly expanding, and we’re looking for a Creative Operations Manager to scale our team’s tools, and workflows to meet client demand for bigger, better, bolder, content. And lots of it!

If you love getting creative in developing and building workflows to enable a fast-expanding team to operate with optimal efficiency, we want you speak with you! You will be at the center of project planning, resourcing, scheduling, and tracking to keep the team running smoothly.

You are the person with the 10,000-foot view of everything that goes on in the team, going wide on all operations and projects.  You will work closely with our internal and external stakeholders while ensuring our team can operate efficiently to deliver the highest quality content on-time and on/under budget.

You will report directly to the Sr. Director of Creative Operations and work closely with our internal project managers, producers, account team, creative teams and external partners.

If you are interested in working with the best and brightest marketing, brand, and advertising teams the industry has to offer. Come join us!

Responsibilities

• Work closely with Sr. Director of Creative Operations to develop and implement tools to support the creative operations of the team, with the goal of achieving optimal efficiency against all projects for our rapidly expanding team.

• Support the Sr. Director of Creative Operations in managing resources, budgets, optimize workflows, track projects and implementing best practices.

•  Ability to identify complications and simplify workflows.

• Set up and train internal teams on project management tool utilization.

• Work closely with our account team on tracking all ongoing and incoming new business.  

• Run weekly team check-ins on all projects effectively and efficiently.

• Prioritizing requests, creating project plans, and ensuring projects are on track.

• Identifying complications or potential bottlenecks/roadblocks ahead of time.

• Be a strategic partner and a problem solver, who can balance the needs and expectations of multiple stakeholders, while fostering a culture of creativity, collaboration, and innovation.

• Expert in project management software, lover of spreadsheets and optimizing efficiencies for a team without compromising on creativity.

• Champion of diversity, equity, and inclusion, and sustainability, and ensure that our creative work reflects our values and mission.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications
• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications
• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• 8+ years of experience in creative operations, production, or project management at an advertising agency, in-house creative agency or a marketing/brand organization.
• A deep understanding of the creative process, creative development lifecycle, and the tools and technologies that support them.
• An understanding of complex, high-profile, and multi-channel creative projects, on time, on budget, and on brand. Experience should include:
o Broadcast commercials
o Paid and organic social
o Video for web
o OOH and print
o Digital ads (banners, email, static posts etc.)
o Email marketing (lifecycle, direct response)
• Excellent communication, negotiation, and stakeholder management skills, and the ability to influence and align teams at all levels.
• Expert in project management tools, in both set up and implementation.
• Certifications as a scrum master or agile production, a plus.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 132,300.00 to 172,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.