Digital Sales Operations Analyst - job 6 of 14

As a Digital Sales Operations Analyst at Visa, you will be responsible for leveraging your expertise in Dynamics 365 to design effective solutions for our global sales team. Your duties will include administering Dynamics 365 functionalities, providing training to new digital sales team members, generating business requirements based on seller feedback, and collaborating closely with product management in an Agile environment. You'll also monitor the performance of sales processes to identify areas for automation and optimization, making a significant impact on overall sales effectiveness.

To excel as a Digital Sales Operations Analyst at Visa, you should have proven experience with Dynamics 365 and a strong understanding of sales operations processes. We look for candidates with a background in analytics and process automation, combined with excellent communication and training skills. Being able to work in a collaborative team environment and having a knack for problem-solving will be essential in helping us improve our digital sales processes.

A Digital Sales Operations Analyst plays a crucial role in Visa’s digital sales transformation by introducing and managing technology solutions that drive sales efficiency. You will be instrumental in automating processes, facilitating collaboration, and creating data-driven insights that enable the sales team to work smarter. By directly partnering with sales professionals, you can advocate for enhancements based on their feedback, ensuring that the tools and processes in place truly support their success.

At Visa, a Digital Sales Operations Analyst can expect a hybrid work environment that combines the flexibility of remote work with the benefits of in-office collaboration. The mix of remote and in-office responsibilities will be tailored based on discussions with your hiring manager, allowing you to find a balance that works best for you while still engaging with your team and contributing to results.

New Digital Sales Operations Analysts at Visa will receive thorough training focused on both the technical aspects of the role and the company's sales processes. Existing team members will mentor you, helping you understand Dynamics 365's functionalities and best practices while also familiarizing you with the specific tools and procedures used in our digital sales initiatives. This robust onboarding experience prepares you to effectively support our global sales teams.

In my previous roles, I extensively used Dynamics 365 to streamline sales operations. I focused on configuring lead routing rules, customizing CRM workflows, and analyzing sales data to identify areas for improvement. Leveraging these tools significantly enhanced process automation and sales team collaboration.

Certainly! At my last job, I noticed delays in lead follow-up due to manual processes. I implemented a system using Dynamics 365 that automated lead assignment and tracking, resulting in a 40% faster follow-up rate, ultimately improving our conversion rates.

I have worked in Agile teams where I contributed to sprint planning, stand-ups, and retrospectives. I find that using Scrum methodologies enhances collaboration across departments, allowing for quick iterations based on feedback and delivering better solutions faster.

I believe the best way to gather requirements is through open communication. I schedule regular feedback sessions with sales team members to understand their challenges and suggestions. This dialogue ensures that the tools we provide genuinely address their needs.

To effectively train new team members, I utilize a combination of hands-on sessions and comprehensive documentation. I encourage shadowing on processes as well as providing them with resources to review independently, ensuring they feel confident in their roles while gradually increasing their responsibilities.

I prioritize tasks by assessing their impact on our sales objectives and deadlines. I work closely with stakeholders to determine which tasks will enhance productivity or resolve critical issues first, allowing me to focus on efforts that drive the most value.

One of the biggest challenges in digital sales operations is maintaining data quality across platforms. Ensuring that sales teams have access to accurate, up-to-date information is crucial for making informed decisions and fostering customer relationships.

Collaborating between sales and technology teams is essential, as it ensures that the solutions developed truly serve the end-users. A strong partnership promotes clear communication, helping us align technology tools with sales strategies and increases overall efficiency and performance.

I make it a priority to stay informed about industry trends by attending webinars, reading relevant articles, and participating in professional networks. Engaging in continuous learning helps me bring innovative ideas and solutions to my role.

In my prior role, I successfully led initiatives that improved sales process efficiency by implementing automation tools, resulting in a 25% increase in team productivity. By enhancing collaboration and using data analytics, we were also able to identify revenue growth opportunities more effectively.