Director, VCA Managed Services - Operations - job 5 of 24

As the Director of VCA Managed Services - Operations at Visa, your primary responsibilities include leading a strategic managed services offering geared towards enhancing client performance through operational improvements. You will uncover client needs, develop tailored service offerings, achieve revenue targets, and liaise with high-level stakeholders, ensuring that the delivery teams meet their goals effectively. Your role will also involve collaborating with various internal and external partners to deliver comprehensive solutions.

To be successful as the Director of VCA Managed Services - Operations at Visa, candidates typically require extensive experience in consulting, operations management, or a similar field. A proven track record in consultative selling and program management, alongside the ability to interact with senior leadership, is essential. Additionally, expertise in managing client relationships across diverse sectors is crucial.

The role of Director, VCA Managed Services - Operations is integral to Visa's business goals as it directly drives revenue growth by enhancing client operational effectiveness. Your leadership will help to identify market opportunities, tailor offerings, and ensure client satisfaction, which ultimately leads to increased loyalty and growth for Visa in the competitive payments landscape.

The Director, VCA Managed Services - Operations will oversee a variety of strategic projects, including large-scale migrations of banking clients and the management of loyalty platforms. These projects will require you to tailor solutions to fit client objectives, ensuring each project aligns with overall business strategies while leveraging Visa’s extensive resources.

The team dynamics for the Director, VCA Managed Services - Operations at Visa are collaborative and cross-functional. You will lead high-performing teams and work closely with different stakeholders, including technology, marketing, and business development units. Your diplomatic skills will be essential in fostering teamwork and achieving common goals, making you a pivotal figure in maintaining cohesion among diverse groups.

In this role, I would utilize consultative selling techniques to engage directly with clients. This includes asking probing questions to uncover their challenges and aspirations, analyzing their business processes, and gauging the effectiveness of their current solutions, thereby allowing us to create tailored service offerings that meet their specific needs.

I would start by conducting a thorough analysis of the client’s business environment, including their existing challenges and opportunities. Collaborating with internal teams, I would gather insights and leverage Visa’s assets to craft bespoke solutions that not only address immediate issues but also support long-term strategic goals. This would involve continuous feedback from clients to refine services further.

Achieving revenue targets will involve a strategic approach, combining market research with proactive engagement. I would focus on building strong client relationships centered on understanding their evolving needs. By developing compelling offerings and effectively communicating their value, I aim to drive both new and repeat business, ensuring we meet and exceed our financial goals.

I have extensive experience in managing cross-functional teams, where collaboration is key. I’d create an environment that encourages open communication and alignment of objectives across departments. This includes regular check-ins and fostering a sense of shared purpose, allowing us to successfully navigate challenges and deliver on client expectations.

Handling conflict requires diplomacy and clear communication. I'd address the issue head-on by facilitating a discussion between the parties involved, allowing everyone to express their concerns. I would strive to identify a common ground and work collaboratively towards a solution that aligns with the project’s goals while maintaining positive relationships.

Certainly! I led a multi-year migration project for a financial institution where we relocated their commercial card platform. The key takeaway was the importance of clear communication and established milestones. This ensured stakeholders were informed at all stages, fostering trust and collaboration, which ultimately contributed to the project's success.

Technology is a cornerstone of managed services. It enhances data analytics capabilities, streamlines processes, and supports the delivery of customized solutions more efficiently. Being well-versed in emerging technologies would enable me to innovate our service offerings, ultimately providing enhanced value to our clients.

Evaluation of success would be multi-faceted, focusing on client satisfaction, attainment of revenue targets, and specific KPIs related to operational improvements. Regular feedback sessions with clients would help us gauge performance and make necessary adjustments to measure the impact of our services accurately.

Visa's extensive industry expertise, strong brand reputation, and comprehensive ecosystem uniquely position it to deliver unmatched managed services. Our ability to leverage vast resources and innovate tailored solutions for diverse clients fosters a competitive edge that is hard to replicate.

I am drawn to the opportunity to lead within a globally recognized organization like Visa. The chance to combine my passion for consulting with operational efficiency to drive client success resonates with my career goals. I believe my skills and experience perfectly align with the vision of VCA Managed Services, and I am excited about the potential to contribute positively.