Engineering Manager

As an Engineering Manager at Visa, your main responsibilities include driving technical development and leading a high-performing team within the Customer Experience department. You'll closely collaborate with product managers and designers to ensure effective product design and delivery, facilitate a culture of learning and trust, and be responsible for the overall planning and execution of projects. Additionally, you will support your team in overcoming challenges, maintaining accountability, and achieving long-term success.

To be considered for the Engineering Manager role at Visa, candidates should possess a solid background in engineering management, preferably with experience leading cross-functional teams in both frontend and backend development. A track record in operational excellence, agile methodologies, and experience in the fintech or payments industry are essential. Additionally, strong organizational skills, along with excellent communication abilities, are necessary for success in this position.

At Visa, the Engineering Manager will engage with a diverse set of technologies, particularly React, TypeScript, Node.js for backend services, and Kubernetes on AWS for deploying and managing microservices. Familiarity with these technologies enables the manager to effectively guide their team and contribute to the development of innovative payment solutions.

The work culture at Visa for the Engineering Manager role emphasizes collaboration, trust, and continuous learning. The Customer Experience team values synergy between team members and other stakeholders, ensuring that everyone works together toward common goals. The culture encourages personal growth and the sharing of ideas to create exceptional products and outstanding user experiences in a supportive environment.

Yes, the Engineering Manager position at Visa is a hybrid role. Employees in this position are expected to work from the office 2-3 days a week, with an overall expectation of being in the office about 50% of the time based on business needs. This flexibility allows for a balanced approach to work, accommodating both remote contributions and valuable in-person collaboration.

In an Engineering Manager role at Visa, ensuring teams meet their goals involves clear communication of expectations, regular check-ins, and setting up SLOs/SLIs for accountability. It’s crucial to remove roadblocks that impede progress and foster an environment where team members feel empowered to contribute and innovate.

My experience in managing frontend and backend teams stems from leading diverse engineering teams where I facilitated collaboration on projects using React for frontend work and Node.js for backend services. I prioritize cross-functional collaboration, ensuring both teams work together seamlessly to deliver robust products.

Handling changing priorities effectively requires a flexible mindset and clear communication. I focus on reassessing project timelines, engaging with stakeholders to understand the new objectives, and then guiding my team in adapting to those changes while maintaining morale and motivation.

One successful initiative I led involved transitioning our team from a waterfall approach to agile methodologies. This shift enhanced our responsiveness to market needs, improved collaboration, and significantly reduced delivery times, ultimately increasing product quality and customer satisfaction.

To ensure high team performance, I focus on fostering a culture of trust and respect. This includes setting clear objectives, providing regular feedback, acknowledging achievements, and creating opportunities for professional development, which collectively push the team to excel.

Staying updated with the latest technologies involves a combination of continuous learning through online courses, attending industry conferences, engaging with tech communities, and encouraging team discussions around new tools or practices relevant to our projects.

My experience in agile environments involves implementing Scrum practices, facilitating sprint planning sessions, and ensuring that each iteration moves the product closer to our customers' needs. I believe agile methodologies provide the adaptability required in today's fast-paced tech landscape, particularly in fintech.

Prioritizing tasks within my team involves collaborating with product managers to align on business goals, using tools such as backlog prioritization techniques, and assessing team capacity. I also encourage team input to identify potential blockers and ensure critical tasks are completed first.

To develop team members, I employ mentor-based strategies that encourage knowledge sharing and skill development. I also provide access to relevant training resources, encourage participation in projects outside their usual role, and facilitate internal workshops for shared learning.

Success measurement for my team's projects involves tracking key performance indicators (KPIs) aligned with business objectives. Additionally, I focus on gathering user feedback, evaluating project timelines, and using analytics to assess product performance post-launch to continuously improve our work.