Commercial Solutions Engineer

As a Commercial Solutions Engineer at Procore, your main responsibilities will include providing pre-sales technical support from initial contact through product demonstrations to successfully closing deals. You'll craft value-based presentations tailored to customer challenges, lead technical demonstrations, and collaborate closely with sales teams to overcome technical issues faced by prospects. Additionally, developing best practices, mentoring new Account Executives, and engaging with various internal and external stakeholders are crucial aspects of the role.

To be successful as a Commercial Solutions Engineer at Procore, candidates should possess 5+ years of sales engineering experience or relevant experience in the construction industry. Strong technical aptitude, excellent presentation skills, and a proven ability to work collaboratively are essential. Experience in mentoring and coaching new team members is a plus, as well as a solid understanding of the construction sector across various verticals and industries.

The Commercial Solutions Engineer plays a vital role in Procore's sales cycle by serving as a technical subject matter expert and trusted advisor. You will work alongside the Canadian Account Executive team to articulate Procore's value proposition, navigating technical challenges faced by prospects, and ultimately, ensuring client success throughout the acquisition process. Your contributions help bridge the gap between technical solutions and client needs, resulting in meaningful business relationships.

Yes, Procore offers the flexibility to work remotely for the Commercial Solutions Engineer position. This allows candidates to manage their responsibilities effectively while collaborating with teams across Canada. We believe that work environments can be effective and high-performing while providing employees with the balance they need to thrive.

Procore is committed to investing in our employees' growth and well-being, offering a comprehensive range of benefits and perks. These include generous paid time off, healthcare coverage, and various career enrichment and development programs. Employees are empowered to take ownership of their work and explore new opportunities that facilitate both personal and professional growth within the company.

When answering this question, consider detailing specific examples of how you've led the pre-sales process, including your involvement in customer meetings and product demonstrations. Highlight your approach to addressing technical concerns and any strategies you used to successfully close deals, as this showcases your practical experience and problem-solving abilities.

It's important to demonstrate your ability to simplify complex topics. Discuss techniques you use, such as analogies or visual aids, to ensure clarity. Explain how you tailor your communication style to fit the audience, which directly enhances your effectiveness in your role as a Commercial Solutions Engineer.

You should highlight the importance of listening to client needs, providing prompt responses, and consistently following up. Mention any specific processes you have in place to keep communication open and foster trust, as building long-term relationships is crucial in a solutions-focused position.

Here, you should present a real-life example of a technical challenge, detailing the context, the steps you took to analyze and address the issue, and the positive outcome. This shows your analytical skills, initiative, and perseverance, all of which are essential qualities for a Commercial Solutions Engineer.

This question allows you to showcase your knowledge of Procore’s offerings. Discuss any previous experience with the software or similar technologies, and express your enthusiasm for learning and mastering Procore’s solutions. This indicates to the interviewer that you’re proactive and genuinely interested in contributing to the company's success.

It's important to convey the integral support role of a Commercial Solutions Engineer in the sales process. You should discuss how you help the sales team by bridging technical knowledge and customer challenges, ultimately contributing to the successful closing of sales through enabling client satisfaction.

In answering this, focus on a specific mentoring situation where you helped a colleague or new Account Executive become more proficient. Explain your methods and the outcomes of your mentorship, which demonstrates your ability to cultivate talent within the organization.

Explain how you identify the root causes of objections and your method for addressing them. Discuss providing evidence through data, demonstrating product capabilities, or involving other technical resources as necessary. This shows your adaptability and consultative approach in overcoming challenges during the sales cycle.

Discuss the various resources you use to stay informed, such as industry publications, webinars, professional networks, or trade conferences. Continuous learning is crucial in technology roles, and demonstrating your proactive approach to self-education shows your dedication to remaining an expert in your field.

When answering this question, express your alignment with Procore’s mission and values. Highlight specific aspects of the company's culture or product offerings that resonate with you. Share your passion for advancing the construction industry through innovative tech solutions, reinforcing your desire to contribute to Procore’s success.