Product Delivery Manager, VISA Open Banking Solutions - job 1 of 2

As a Product Delivery Manager at Visa Open Banking Solutions, you'll be responsible for collaborating with strategic customers, overseeing the implementation of our Open Banking products, and providing first-level contact for resolving customer issues. You will also work to ensure that clients maximize their utility from our products, engage with various teams within Visa for problem resolution, and contribute to the onboarding processes for financial institutions.

To be considered for the Product Delivery Manager role at Visa, candidates typically need a Bachelor's degree in Information Technology, Computer Science, Business Studies, Engineering, or a related field. It's also beneficial to have 5 to 6 years of relevant work experience in delivery, consulting, or project management. Strong client-facing communication skills, experience with tools like Jira, and a background in financial services or fintech are preferred.

Relevant work experience for a Product Delivery Manager at Visa includes 4 to 6 years in project management, technical account management, or related fields, preferably with a focus on customer delivery in the financial services or fintech sectors. Experience in troubleshooting technical issues and a strong understanding of emerging technologies are also crucial in this role.

A successful Product Delivery Manager at Visa should possess excellent communication and client-facing skills, a solution-oriented mindset for troubleshooting challenges, and quick learning abilities to adapt to new technical problems. Competence in documentation and tracking customer issues, as well as understanding customer value creation, are also key skills for this position.

The Product Delivery Manager role at Visa is a hybrid position, allowing for a mix of remote and in-office work in San Francisco, CA. Candidates should expect some variability in their work hours based on departmental needs and a minimal travel requirement of about 5 to 10%.

When answering this question, focus on the specific project details including the initial challenges, your role in managing the workflow, and the steps you took to ensure successful implementation. Highlight the importance of communication and collaboration with the client and your internal teams, and conclude with the successful outcome and any metrics that demonstrate your impact.

To answer this effectively, describe a specific instance where you encountered a challenging customer scenario. Detail your approach to empathizing with the customer, understanding their concerns, and collaborating with them towards a resolution. Emphasize the importance of maintaining professionalism and ensuring customer satisfaction throughout the process.

Discuss specific strategies such as regular team check-ins, utilizing project management tools like Jira for tracking, and maintaining open lines of communication. Provide examples of how these strategies have led to successful project outcomes during your previous experiences.

In your response, outline a specific instance where you successfully troubleshot a complex technical issue. Describe the steps you took, who you collaborated with, and the ultimate resolution. Highlight the skills you applied in problem-solving and how you ensured the customer remained informed and satisfied during the process.

This question is about your alignment with Visa's mission and values. Discuss your admiration for Visa's innovative approach in the payments industry and how the Open Banking Solutions resonate with your skills and career goals. Express enthusiasm for contributing to Visa's mission of connecting the world through cutting-edge financial solutions.

Explain your approach to prioritization based on deadlines, impact, and urgency. Provide an example where you had to juggle multiple responsibilities, illustrating how you organized your workload and achieved effective results through your prioritization skills.

Outline your step-by-step approach to onboarding a new customer, starting with initial consultations to understand their needs, through to providing dedicated support during the rollout of the product. Highlight the significance of training, clear documentation, and ongoing support in ensuring smooth adoption.

In your answer, detail your experience using project management tools like Jira, focusing on how you used these tools to track progress, manage tasks, and communicate with team members. Provide specific examples of projects where you effectively utilized Jira to enhance productivity and accountability.

Discuss your methods for staying informed, such as following industry news, attending webinars and conferences, and participating in professional networks. Emphasize your commitment to continuous learning and how it benefits your role as a Product Delivery Manager at Visa.

Reflect on the idea that the most important aspect of customer service is understanding and meeting the needs of the customers. Provide examples of how you effectively assess customer needs, provide tailored solutions, and ensure a satisfactory experience, leading to long-term customer relationships.