Product Manager - Visa Token Service (VTS) platform - job 8 of 24

The Product Manager for the Visa Token Service (VTS) platform plays a critical role in defining and evolving product requirements, managing end-to-end product delivery, and collaborating with engineering and architecture teams. This position also involves prioritizing the product backlog, setting KPIs and success metrics, and driving alignment with regional and partner teams to incorporate market feedback into the product's evolution.

To thrive as a Product Manager for Visa's Token Service (VTS) platform, candidates should have a strong technical background, proven experience in product management, and an understanding of digital payment systems. Additionally, exceptional communication skills and the ability to work cross-functionally are essential to successfully navigate dependencies and stakeholder interests.

A Product Manager at Visa balances stakeholder priorities by fostering cross-functional trust and alignment, facilitating open communication, and integrating feedback from multiple sources. This role requires the ability to navigate legal, regulatory, and technical constraints while ensuring that all parties’ needs are considered during product development.

The Visa Token Service (VTS) platform is a cornerstone in securing digital commerce. By enabling tokenization, VTS supports innovative and safe payment experiences across various markets and channels, allowing for seamless transactions and increased consumer trust in digital payments.

A successful Product Manager at Visa should demonstrate strong product instincts, deep technical fluency, and the ability to drive platform thinking. Important skills include strategic planning, agile project management, effective communication, and the capability to represent the company in client engagements, ensuring a robust alignment of product evolution with market demands.

In defining product requirements for the Visa Token Service (VTS) platform, I would assess customer feedback, analyze market trends, and collaborate with engineering stakeholders. It's critical to align these requirements with business goals and ensure they support the long-term product vision.

I have extensive experience with agile project management, which involves iterative development, regular feedback loops, and adaptive planning. I prioritize maintaining open communication with all stakeholders to ensure that the product evolves based on user needs, market trends, and strategic objectives.

Prioritizing tasks within a product backlog requires balancing impact, risk, and strategic fit. I use a framework to evaluate each task’s potential value and urgency, ensuring that high-impact tasks that align with overall strategy are prioritized, while also remaining flexible to adjust for urgent stakeholder needs.

To integrate partner feedback into the product roadmap, I would set up regular feedback sessions and surveys with partners, analyze their insights, and incorporate relevant suggestions into our planning process. Ensuring open channels of communication is key to maintaining alignment and understanding partner needs.

To define KPIs for product success, I typically start by aligning goals with the business objectives and identifying measurable outcomes that reflect both user satisfaction and market performance. This may include metrics like user adoption rates, transaction volumes, or customer feedback scores, allowing for effective monitoring and iteration.

Handling a disagreement with engineering requires open communication and collaboration. I would seek to understand the engineering team's perspective and work towards a mutual solution by discussing data-driven insights supporting each viewpoint, ensuring that decisions are made in the best interest of the product and its goals.

The biggest challenge in managing the VTS platform is balancing the need for innovation with regulatory compliance and security concerns. Prioritizing user experience while ensuring robust security measures are in place is crucial to maintaining trust in the platform.

I have substantial experience leading cross-functional teams, often serving as the bridge between departments. By facilitating open dialogue and encouraging collaboration, I help ensure our goals align and all team members feel valued, which streamlines our processes and enhances overall productivity.

Visa's VTS platform is distinguished by its comprehensive approach to security and innovation. By leveraging extensive market insights and robust technical infrastructure, VTS delivers exemplary service that ensures seamless, secure payments, enhancing customer trust and driving broader adoption.

I stay updated on trends in the fintech industry by attending industry conferences, subscribing to key publications, and engaging with professionals in the field via networking platforms. This ongoing learning helps ensure my product strategies remain relevant and competitive in a rapidly evolving market.