Program Director, Account and Wallet - job 4 of 21

Essential Functions

Within the Visa Direct Account and Wallet Operations function, the Implementation Management Office are responsible for the resourcing, governance, and processes to manage end-to-end lifecycle of client and network partner onboarding, working in partnership with Commercial, Technical, and Non-Technical functions across Visa. We have a unique opportunity for an experienced Program Director to drive a program of rapid network expansion. This is a critical position to bring together Visa’s talent to collaborate and ensure deliverables are achieved. As Program Director for this opportunity your role will include:  

• Initiating and setting goals for the overall program according to the strategic objectives in relation to ambitions for network expansion and revenue growth including a full project board and governance structure to ensure visibility is provided at all levels across Visa. 

• Establish different project workstreams with project management assigned to each from start to completion involving deadlines, milestones, dependencies, and related processes. 

• Establish and maintain full stakeholder map and communication strategy. This will include stakeholders internally within Visa Direct, but also externally within the wider client and network chain. 

• Provide leadership and guidance to workstreams, ensuring timely and successful completion of subprojects to meet the wider program objectives. 

• Determine immediate launch plans and timeframes to ensure we meet go live date on time for each phase across FY25 and FY26. 

• Devise evaluation strategies to monitor ongoing BAU performance post launch and determine the need for continuous improvements and partner with commercial and network teams on expansion opportunities. 

• Supervise all program and project managers involved across all workstreams to provide feedback and resolve complex problems prior to launch and then as part of BAU. 

• Discover ways to enhance efficiency and productivity of procedures and people. 

• Conduct regular analysis and evaluation of program performance, identifying areas of improvement and implementing necessary changes, following change and risk management principles as required. 

• Ensure program operations and activities adhere to commercial contract and internal risk compliance policies. 

What we expect of you, day to day.  

This role will report to the Senor Director, Global Head of Implementation and shall:  

• Drive the portfolio tracking of implementations, their deliverables and consider the dependencies, to achieve successful launch of new cross border payment corridors in collaboration with the sponsor and wider stakeholder group. 

• Ensure risks are accounted for and effectively addressed to mitigate or minimize impact. 

• Ensure all stakeholders are kept up to date on progress, potential risks, and delays, and cross workstream communication remains open and collaborative with dependencies are considered. 

• Anticipate issues and delays that may occur and put contingency plans in place as appropriate. 

• Respond to issues, challenges and concerns that arise during the program, challenging, pushing back as required. 

• Manage the relationship with both internal and external senior stakeholders, escalating only in the most complex situations. 

• Work with others to utilize multiple information sources to resolve complex problems, identifying potential solutions and recommendations. 

• Explain complex issues and work with others to reach a consensus to achieve objectives/success criteria. 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.