Senior Director, PPSR Strategy & Operations

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Senior Director, PPSR Strategy & Operations will play a critical role in enhancing and maturing risk management activities and decision making throughout Visa’s strategic pillars and amongst Visa’s clients. The position will be responsible for leading the architecting of effective operating models with our regions to better serve our clients through management of the Risk Operating Plan, working across PPSR to drive holistic, comprehensive and consistent oversight approaches, and will lead oversight of Visa’s M&A lifecycle, from due diligence through integration. The position will lead a team of 4 based across North America and report into the VP, Product and Payment Services Risk.

Key Accountabilities:

Play a pivotal role in securing the ecosystem, driving sustainable revenue growth through:

• Architecting and executing operating models that serve clients holistically
• Partnering with Risk Managers to drive adoption of Visa’s Value-Added Services and supporting fraud mitigation capabilities through enablement of fraud metrics and reporting enhancements
• Enabling use case and best practice sharing across regions to expand impact and accelerate outcomes of the Risk Operating Plan

Drive operational excellence and embedded lifecycle risk management across Visa’s strategic pillars, by:

• Identifying and driving enhancements to PPSR’s oversight approaches, setting common approaches & methodologies to manage risks in accordance with Visa’s Risk Appetite
• Driving 1st line risk management maturity through enterprise-wide strategic initiatives, incl. strengthening of the Risk Champion network
• Collaborating closely with other risk program owners to identify and drive enhancements that support the continued evolution of risk management maturity across Visa
• Driving adoption, standardization and enhancements to digitized tools and processes, including GoRO, GenAI, PowerBI etc. and enhancing reporting and MI to support comparison analysis and more streamlined decision making
• Championing risk culture by developing & maintaining risk partnerships with other Visa functions to educate & infuse Risk Management culture into the organization
• Collating, synthesizing and analyzing risk information on key strategic themes to support updates to governance, including Visa’s Corporate Risk Profile

Leading the oversight of Visa’s M&A lifecycle to enable inorganic growth and support Visa in achieving its 2030 strategy through:

• Partnering with Corporate Development, Executive Sponsors and Deal teams to oversee M&A due diligence, ensuring material risks are identified, appropriately considered and mitigation plans are identified in line with the strategic merits of the deal and Visa’s Risk Appetite
• Ensuring an appropriate oversight program is deployed across all new acquisitions and ventures in line with the entity’s risk profile, including designing and executing on integration plans into Visa’s Global Risk Programs (incl. PPSR oversight programs) and leading engagements with auditors and regulators as required
• Leading updates to Visa’s governance committees (incl. ORS) on the risk profile of Visa’s portfolio of acquisitions, incl. close collaboration with a cross functional team of experts
• Driving continual enhancement to Visa’s M&A oversight program via cross functional collaboration

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Experience:

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD
• Bachelor’s Degree in Finance, Accounting, Mathematics, Statistics, or Business field preferred with minimum of 12 years or more work experience or at least
• 10 years of work experience with an Advanced degree (e.g. Masters/MBA), incl. leadership experience
• Strong understanding of the payments and financial services industry
• Excellent knowledge and understanding of industry risk management practices with experience in performing both enterprise wide and process specific risk assessments across a broad array of stakeholders
• Ability to work across all levels of the organization, with the willingness and ability to inspire, challenge, influence and shift the status quo and existing ways of working
• Sufficient technical expertise to effectively challenge functions (Finance, HR, Technology etc.)
• General awareness of the underlying technology that enables, along with the solutions that Visa provides to clients to secure, the payments ecosystem
• Highly collaborative personality, with experience managing deliverables across global and local teams with a track record in synthesizing complex information to produce impactful management information to support informed executive decision making, incl. presenting to governance forums
• Demonstrated analytical, process and problem-solving skills, ability to be both strategic and tactical and work in a fast paced environment, with proven ability to accomplish results and exercise influence in a large, global, matrix organization to build new capabilities and act as change agent

Preferred Experience:

• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
• Understanding of Visa’s regulatory environment and market dynamics
• Demonstrable experience in overseeing strategic initiatives, incl. acquisitions, JVs and equity tags, (covering due diligence, integration planning and integration oversight)
• Experience in leading within a virtual environment
• Project management skills a plus
• Knowledge of Visa’s existing risk management approaches and experience in driving and influencing programmatic changes amongst such approaches
• Comfortable in liaising with auditors and regulators
• Knowledge of Visa’s Risk Operating Plan, existing operating models with Regional Risk Managers and Visa’s Global Client Engagement Survey
• Adept in the use of reporting tools, with experience in driving adoption and standardization of digital tools and processes, such as GoRO, GenAI, PowerBI
• Relevant professional certifications (e.g., Certified Risk Manager, Certified Financial Services Auditor) are a plus

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 160,100 to 273,250 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.