Part Time Night Manager.

As a Part Time Night Manager at City Wide Facility Solutions - Gulf Coast, you will oversee accounts in the Pensacola area, ensuring the quality of service is maintained. Your responsibilities include working with Independent Contractors, collaborating with the Account Manager to resolve customer issues, conducting inspections, managing customer complaints, and ensuring compliance with all operational policies. Your role will significantly contribute to increasing client satisfaction.

To qualify for the Part Time Night Manager role at City Wide Facility Solutions - Gulf Coast, candidates must have prior management experience, particularly in facility management or janitorial services. A high school diploma is required, alongside a strong command of basic business math and excellent communication skills. Bilingual capabilities (Spanish) and the ability to pass a background check are also required. Physical ability to lift 50 pounds is vital for this role.

The Part Time Night Manager at City Wide Facility Solutions - Gulf Coast is expected to work from 6:00 pm to 2:00 am, with flexibility for potential weekend shifts. This schedule is crucial for overseeing evening operations and ensuring smooth communication with service providers.

The Part Time Night Manager plays a vital role in enhancing client satisfaction by maintaining strong communication with clients and Independent Contractors. Through regular inspections and addressing customer complaints promptly, you’ll ensure that all client needs are met and service levels are maintained to the highest standards.

Yes, prior experience in management and knowledge of facility operations, particularly in janitorial services, is essential for the Part Time Night Manager position at City Wide Facility Solutions - Gulf Coast. This background will equip you with the necessary skills to lead teams effectively and ensure quality service delivery.

Effective management of multiple accounts requires strong organizational skills and the ability to prioritize tasks. You could discuss your methods for keeping track of client requests, setting priorities based on urgency, and how you would use tools like scheduling software to streamline operations.

When addressing customer complaints, it's vital to listen actively and empathize with the client's concerns. You could explain a specific instance where you successfully resolved an issue by implementing corrective measures and following up to ensure satisfaction. Highlight your communication skills and problem-solving abilities.

Discuss a situation where you identified a gap in service delivery and initiated changes that led to improvements. Be specific about the steps taken, including training staff or adjusting processes, and the positive outcomes that resulted, such as increased client satisfaction metrics.

Mention any software used for scheduling, team communication, or project management that you've found effective. Explain how you utilize technology to enhance efficiency and monitor service delivery, which is essential for a Part Time Night Manager at City Wide Facility Solutions - Gulf Coast.

Demonstrate your understanding of safety regulations by discussing your approach to training staff on compliance, conducting regular inspections, and how you ensure that appropriate safety measures are in place. Mention any safety certifications you hold, if applicable.

Detail your past experiences leading teams of Independent Contractors, focusing on your approach to building relationships, setting expectations, and managing performance. Emphasize communication techniques you used to ensure team alignment with client goals.

Share an example where you faced a tough decision that required careful consideration. Highlight how you weighed the options and the outcome of your decision. This response can highlight your ability to think critically, especially in high-pressure environments.

Talk about your passion for enhancing client experiences, your drive for operational excellence, and how you feel a sense of accomplishment when achieving service goals. This reflects your commitment to the role of Part Time Night Manager.

You can explain your collaborative style and how you appreciate the strengths that team members bring. Offer an example of how you successfully worked alone on a task while remaining accessible for team support, showcasing your flexibility as a Part Time Night Manager.

Articulate your alignment with the company's values, your enthusiasm for working in facility management, and your interest in contributing to City Wide's mission of providing exceptional service. This shows your genuine interest in the role and company's reputation.