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Senior Manager, Network Partner Management - job 17 of 20

Partner Management & Acquisition (PM&A) sits within Visa Payments Limited, an integral part of Visa Direct, with the objective to unleash the power of Visa to ‘beyond the card’. This enables Visa clients to send and/or receive money through bank accounts around the world. The PM&A team is responsible for the acquisition, management and oversight of external payment bank/non-bank service providers.  You will work within a dynamic team that acts as key point of contact for numerous internal stakeholders, businesses, project management, technology and operational division. The team is regularly called upon as the subject matter expert for discussion around new client opportunities to ensure that we source and deliver for the best client solution.

RESPONSIBILITES

  • Oversee and monitor the end-to-end process of selection to successful on-boarding of new partners (bank or non-bank payments service providers), working with technical, operational, and commercial teams to resolve any issues and manage the successful completion in accordance with agreed timetable.

  • Agree and manage a programme of dual supply on all routes with regular volume to ensure route resilience and effective cost optimization

  • Identify, select, and contract new payment partners in collaboration with the central network team and in accordance with the network standards and performance criteria. Provide clear, complete, accurate and compelling information about the process, criteria, expected standards of network partners.

  • Agree with central team and Regional Management, and manage delivery of a programme of target new bank partners to replace non-bank partners on all routes, wherever possible.

  • Work with sales/ account managers to understand route demand from current and new clients. Work in partnership with sales team to attend select client meetings to deliver compelling value proposition relating to routes, local capabilities, pricing linked to volumes etc.

  • Develop and maintain senior relationships with relevant management personnel in banking and non-banking partner businesses. Through structured, professional, informed and professional dialogue demonstrate Visa Payments Limited as a highly experienced, credible and compelling payment banking partner worthy of relationships at senior levels of its partner companies

  • Work with wider team and sales and marketing, to identify, plan and deliver effective marketing and brand building events and engagements with clients and partners. 

WHY THIS IS IMPORTANT TO VISA

Visa’s mission is to connect the word through the most innovative, reliable, and secure payment network, enabling individuals, businesses, and economies to thrive, while Visa’s vision is to be the best way to pay and be paid for everyone, everywhere. The role offers unique and exciting opportunity to support Visa’s mission and vision in enabling Visa clients to send and/or receive money through bank accounts around the world which can only be achieved through robust partner network building. As the Partner Acquirer for LAC Region, your role is critical in building the strong partner network foundation and pillars to support Visa’s business expansion in these key markets.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

 

What You Should Know About Senior Manager, Network Partner Management, Visa

Are you ready to take your career to the next level with Visa Payments Limited as a Senior Manager, Network Partner Management in vibrant Miami? This role is all about Partner Management & Acquisition (PM&A), where you'll be at the forefront of expanding Visa's reach beyond traditional card transactions. Your primary focus will be on collaborating with a dynamic team to engage with both bank and non-bank service providers, ensuring they are seamlessly integrated into our payment network. You will be the go-to expert, leading discussions with numerous internal stakeholders, including project management, technology and operations teams, to drive client success. In your role, you will oversee the entire partner selection and onboarding process while managing dual supply routes for optimal performance. You'll identify new payment partners, negotiate contracts, and deliver compelling information to meet performance criteria. Building strong relationships with senior personnel in partner businesses is essential, and you will leverage these connections to showcase Visa Payments Limited as a trustworthy partner in the payment industry. This is not just about transactions; it's about creating effective marketing strategies and brand-building events with clients to further elevate our standing in the market. By joining Visa, you'll help fulfill our mission of connecting the world through a reliable and innovative payment network. If you're looking for a unique opportunity to make a real impact while working in a collaborative hybrid environment, then this role is for you!

Frequently Asked Questions (FAQs) for Senior Manager, Network Partner Management Role at Visa
What are the responsibilities of a Senior Manager, Network Partner Management at Visa Payments Limited?

As a Senior Manager, Network Partner Management at Visa Payments Limited, you will oversee the partner selection and onboarding process, ensuring effective collaboration with technical, operational, and commercial teams. You'll manage a dual supply program, identify and contract new payment partners, and work closely with sales to understand route demands and deliver value propositions. Your relationship-building skills will be crucial as you engage with senior management in partner businesses to ensure Visa is recognized as a credible payment partner.

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What qualifications do I need to become a Senior Manager in Network Partner Management at Visa?

To qualify for the Senior Manager, Network Partner Management position at Visa Payments Limited, candidates typically need a bachelor's degree in business, finance, or a related field, along with extensive experience in partner management, project management, or similar roles in the payments industry. Strong analytical skills, negotiation expertise, and the ability to engage with senior stakeholders are essential for success in this role.

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How does the Senior Manager, Network Partner Management role contribute to Visa's mission?

In the role of Senior Manager, Network Partner Management, you'll play a pivotal role in advancing Visa's mission to connect the world through innovative payment solutions. By building a robust network of banking and non-banking partners, you will enable clients to send and receive money seamlessly across borders. Your efforts will be key in supporting the expansion of Visa's reach, demonstrating the company's commitment to creating valuable payment solutions for everyone, everywhere.

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What kind of work environment can I expect as a Senior Manager at Visa Payments Limited?

At Visa Payments Limited, the work environment for a Senior Manager, Network Partner Management is collaborative and dynamic, reflecting the company's emphasis on teamwork. This position operates in a hybrid model, allowing for a blend of in-office and remote work based on manager expectations. A culture that encourages professional development and open communication ensures you’ll thrive while making significant contributions to the team and the business.

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What skills are essential for success as a Senior Manager in Network Partner Management with Visa?

Success as a Senior Manager, Network Partner Management at Visa Payments Limited hinges on a blend of skills including strategic thinking, relationship management, negotiation, and project management. You should also possess strong analytical capabilities to assess market trends and partner performance, as well as the communication skills necessary to engage with stakeholders at every level, ensuring that Visa continues to lead in the payment industry.

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Common Interview Questions for Senior Manager, Network Partner Management
What strategies would you use to identify new payment partners for Visa?

To identify new payment partners for Visa, I would begin by conducting comprehensive market research to assess emerging trends and identify gaps in our current offerings. I would leverage networking opportunities at industry events and engage with stakeholders to gather insights on potential partners that align with Visa’s values and capabilities. Establishing clear performance criteria will be essential to ensure the right fit.

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How would you manage the onboarding process of new payment partners?

Managing the onboarding process of new payment partners requires a structured approach. I would coordinate with internal technical and operational teams to streamline the integration process, ensuring clarity in expectations and timelines. Regular communication with the partner is key, and I'd establish checkpoints to resolve any issues that arise during onboarding to ensure a smooth transition.

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Can you discuss a time when you had to negotiate a contract with a partner?

In negotiating a contract with a partner, I focused on understanding their needs while aligning them with Visa’s objectives. Preparing thoroughly beforehand allowed me to anticipate potential points of conflict and develop mutually beneficial solutions. I emphasized transparency and kept an open dialogue throughout the process to foster trust and collaboration.

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What steps will you take to maintain strong relationships with partner businesses?

To maintain strong relationships with partner businesses, I would engage in regular communication to check in on their satisfaction and address any concerns promptly. Scheduling periodic meetings to discuss performance metrics and highlight successes not only strengthens partnerships but also aligns our goals. By demonstrating a commitment to their success, I reinforce Visa’s value as a partner.

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How do you prioritize multiple partner management tasks effectively?

Prioritization in partner management involves assessing urgency and impact. I would categorize tasks based on factors such as deadlines, strategic importance, and resource availability. Utilizing project management tools helps in tracking progress while facilitating team collaboration to ensure that high-priority tasks are addressed promptly.

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What role does market analysis play in your approach to partner management?

Market analysis is crucial in partner management as it provides insights into industry trends and competitive positioning. By analyzing data on market demands, consumer behavior, and emerging technologies, I can make informed decisions about potential partnerships and strategic direction for Visa, ensuring we stay ahead in creating value for our clients.

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How would you assess the performance of existing payment partners?

Assessing the performance of existing payment partners requires a comprehensive evaluation of metrics like transaction volume, processing efficiency, and client satisfaction. I would implement regular performance reviews that involve direct feedback from both internal teams and external partners. This data-driven approach allows us to identify areas of improvement and reinforce successful practices.

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What techniques would you use to present value propositions to clients?

When presenting value propositions to clients, I would tailor my approach to their specific needs and preferences, emphasizing how our payment solutions can solve their challenges. Utilizing data and case studies to illustrate potential ROI engages clients effectively. Additionally, I would invite feedback to enhance the conversation and adapt our offerings to better meet their expectations.

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How important is collaboration with internal teams in your role?

Collaboration with internal teams is vital in my role as it ensures alignment on goals and enhances overall efficiency. By fostering relationships across departments, including sales, technology, and operations, we can address challenges more effectively, leverage shared expertise, and create comprehensive solutions that meet both client and partner needs.

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Describe how you stay updated on industry trends in payments.

To stay updated on industry trends in payments, I regularly read articles from financial journals, subscribe to relevant newsletters, and participate in webinars and industry conferences. Networking with professionals in the field also provides insights into emerging trends and best practices, allowing me to bring new ideas and competitive advantages to Visa.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 3, 2025

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