Senior Manager, Product Solution Design - job 10 of 21

As a Senior Manager, Product Solution Design at Visa, your primary responsibilities include driving client engagement and technical solutioning for our commercial offerings, particularly in the B2B space. This involves working closely with sales teams to support pre-sales engagements, delivering tailored technical solutions, leading discovery workshops with clients, and acting as a subject matter expert on product capabilities and industry trends. Your role is crucial in understanding client requirements and developing innovative solutions that directly address their needs.

To excel as a Senior Manager, Product Solution Design at Visa, candidates should possess a strong blend of technical and business acumen in the payments sector. A background with hands-on client management, product proposition, and solution design is essential, ideally with 5+ years in B2B payments. You will also need to demonstrate creativity, leadership skills, and a bias towards action. Familiarity with virtual card solutions, API integrations, and engagement with FinTechs is highly advantageous.

Succeeding as a Senior Manager, Product Solution Design at Visa requires a variety of essential skills. Strong communication and presentation abilities are key, as you’ll be evangelizing product capabilities to clients and executives. Additionally, analytical skills to assess client needs and technical knowledge to design effective solutions are crucial. Finally, having a collaborative mindset to work with diverse stakeholders and the ability to inspire and lead teams will contribute to your success in this role.

The Senior Manager, Product Solution Design plays a pivotal role in Visa's growth by designing and implementing client-centric solutions that drive engagement in the B2B segment. By understanding market needs and technical capabilities, you will develop new solutions that cater to various client requirements, helping to expand Visa's service offerings. Your work enables Visa to stay ahead of the curve and maintains our competitive edge in the evolving payments landscape.

At Visa, the hybrid work model for the Senior Manager, Product Solution Design involves a combination of remote and in-office work. Employees in this role are expected to be in the office 2-3 days a week, allowing for collaboration and team building while still enjoying flexibility. This model promotes a productive balance, ensuring you can engage with clients and partners effectively while also participating in the innovative culture that Visa fosters in our office environment.

In your response, provide specific examples of B2B payment projects you've worked on, emphasizing your role, challenges faced, and how you contributed to the solution. Highlight your understanding of client needs and technical aspects, showing how you successfully drove value.

Talk about your process for gathering requirements, such as conducting interviews, leading workshops, and utilizing feedback. Discuss how you analyze this information to create tailored solutions that meet client needs and foster long-term relationships.

Discuss your client onboarding strategy, focusing on communication, training, and support. Emphasize your proactive approach to addressing potential challenges and how you engage with partners to monitor progress during onboarding.

Share a specific instance where you developed a product solution that effectively addressed a client's needs. Discuss the steps you took, the technical specifications involved, and the impact the solution had on the client's business.

Mention the resources you utilize to stay informed, such as industry publications, webinars, and networking with peers. Highlight any involvement in thought leadership or contributions to industry conversations that showcase your commitment to professional growth.

Explain the importance of collaboration in your roles, outlining how you work with cross-functional teams, sales, and clients to achieve successful outcomes. Provide examples of how teamwork has enhanced project success and fostered innovation.

Discuss key performance indicators (KPIs) you use to assess product solution success, such as client satisfaction scores, adoption rates, and overall impact on client's business objectives. Explain how you gather this data and use it to drive continuous improvement.

Share your experience in conducting discovery workshops, outlining your approach to facilitation, goal-setting, and capturing essential insights. Highlight a positive outcome from a past workshop and the role that it played in shaping a successful project.

Provide a situation where you encountered resistance to a new product or solution. Discuss how you addressed client concerns through effective communication, data-driven insights, or by demonstrating tangible benefits, ultimately securing their buy-in.

Share your passion for creating impactful solutions that drive business value for clients. Discuss the aspects of product development and client engagement that excite you, and how achieving results motivates your performance in this role.