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Sr. Consultant, Client Success - job 45 of 50

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The Sr. Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services relationship for applicable clients and providing operational solutions in support of growing clients’ business. The Sr. Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption. The role requires a high level of professionalism, leadership and interpersonal skills to manage relationships with a variety of internal and client stakeholders.

This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.

This role reports into the Director on the Enablers and Fintech team. The team is responsible for driving client success with our acquiring merchant servicers, issuing processors, group service providers (GSPs) and fintech partners.

Responsibilities include:

Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.
Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.
Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased.
Drive and deliver initiatives to improve client adoption of products and use of Visa’s self-service tools.
Stay current with the latest local market trends, payment processing trends, Visa solutions and technologies to provide a great Client experience and generate new sales leads as solutions to identified client pain points.
Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
Develop client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
Lead periodic operational reviews with clients and Visa stakeholders.
Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.
Showcase operational excellence by supporting cross-functional initiatives to improve the Client experience, incorporating automated solutions to drive efficiency and productivity.
Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.
As applicable, coordinate with global, regional and or in-market Client Success team members to maintain a continuous 360-degree view of the Client and deliver a consistent operational relationship experience.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$105000 / YEARLY (est.)

min

max

$90000K

$120000K

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What You Should Know About Sr. Consultant, Client Success, Visa

As a Sr. Consultant, Client Success at Visa in Atlanta, you will be at the helm of ensuring our clients receive unparalleled support post-sale. This isn't just another job; it's an opportunity to cultivate meaningful relationships as you guide our diverse client portfolio through operational solutions that foster business growth. You will become a trusted advocate for your clients, working closely with them to enable new capabilities and manage geographic expansion while promoting product adoption. The role involves collaborating with Account Team members from Sales and Product to align Client Success outcomes with Visa's business objectives, as specified in the Sales Account Plan. By implementing new Visa products and driving initiatives that enhance client adoption of our services, you’ll play a critical role in our clients' journey toward success. Additionally, your keen eye on the market trends and technology will empower you to provide valuable insights and solutions to client pain points. Whether it's developing training materials or leading operational reviews, your professional skills will shine as you drive improvements in our clients’ experiences. With the added benefit of a hybrid work environment, you can maintain a flexible work-life balance while contributing actively to an exciting Client Success transformation at Visa.

Frequently Asked Questions (FAQs) for Sr. Consultant, Client Success Role at Visa

What are the responsibilities of a Sr. Consultant, Client Success at Visa?

The Sr. Consultant, Client Success at Visa is responsible for managing the holistic post-sale relationship with clients. This includes overseeing the implementation of new Visa products, building trusted relationships with client stakeholders, and driving client performance through proactive Client Success Plans. They also lead operational reviews and enhance client experiences by coordinating consultations and ensuring clients remain informed about Visa solutions.