Sr. Manager, Event Strategy & Operations - job 19 of 23

As a Sr. Manager, Event Strategy & Operations at Visa, your role centers around ensuring the smooth execution of events by managing the event tech stack, overseeing the event intake and ticketing system, and steering cross-functional initiatives. Your responsibilities also include data collection and KPI reporting, making you instrumental in understanding our event's impact and success. You will be responsible for communication across teams and guiding complex project initiatives.

To thrive as a Sr. Manager, Event Strategy & Operations at Visa, you should possess a strong background in project management, particularly in handling multiple high-priority projects. Strategic thinking is essential, along with the capability to document and recognize dependencies between projects. Excellent communication and relationship-building skills are a must, as well as a customer service mindset to ensure all events exceed expectations.

The Sr. Manager, Event Strategy & Operations plays a critical role in enhancing Visa’s event organization by acting as a thought partner in developing the Event & Experience Center of Excellence. You will lead initiatives that utilize data-driven insights for continuous improvement while ensuring that all events align with our strategic objectives and brand values.

This position at Visa stands out due to its integral role in managing both internal and external events while leveraging cutting-edge technology. You'll have the opportunity to influence the overall event strategy by driving innovation in how events are planned and executed, setting industry standards while collaborating across various teams to ensure success.

Yes, the Sr. Manager, Event Strategy & Operations role at Visa is hybrid, allowing for a blend of in-office and remote work as confirmed by your Hiring Manager. This flexibility enables you to collaborate with your team while also maintaining a work-life balance, giving you the best of both worlds.

When answering this question, highlight specific projects you’ve managed, detailing your role, the scope of the events, and the outcomes. Emphasize your methods for handling multiple projects, such as prioritization strategies and tools you use for organization.

Discuss the various resources you utilize to keep up with industry trends. This could involve subscribing to relevant publications, attending webinars, and participating in networking events. Share any recent trends you have successfully integrated into your planning.

Provide a detailed example of a challenging situation, such as last-minute changes or technical issues during an event. Explain the steps you took to resolve the issues and the outcome. Highlight your problem-solving skills and how you kept stakeholders informed.

Talk about the metrics and KPIs you believe are essential in measuring event success, such as attendance numbers, participant feedback, and ROI analysis. Share how you gather data and report on these metrics to stakeholders.

Discuss your approach to building relationships with various teams, using specific examples where collaboration led to successful events. Emphasize the importance of communication, regular updates, and setting shared goals.

Share your experience with budget management by describing how you allocate resources effectively while staying within budget constraints. Provide an example of a successful event where you maximized value without sacrificing quality.

Explain your experience with event ticketing systems, including how you troubleshoot issues and communicate with attendees. Provide insights on pre-event testing and strategies for a user-friendly experience.

Describe your process for collecting post-event feedback, such as surveys and one-on-one discussions. Emphasize how you analyze this information to improve future events and communicate changes to your team.

Provide a situation where you defended a particular approach or decision. Be sure to emphasize your research and rationale, focusing on how you presented it convincingly and on the outcome of those efforts.

Discuss your strategies for stakeholder communication, including regular updates and collaborative meetings. Highlight your techniques for managing expectations and building relationships to ensure smooth collaboration.