Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Sr. Manager, Events and Video Production Operations image - Rise Careers
Job details

Sr. Manager, Events and Video Production Operations - job 3 of 20

Visa Corporate Technology Support has embarked on a significant transformation, rethinking how we provide operational support for the services we deliver to our end users. As part of this strategy, we are aligning operational functions into a single area focused on providing world-class support. The Sr. Manager, Events and Video Production Operations leads the Events and Video Production Support team, ensuring seamless end-to-end event operations, including live streaming, video production, and on-site support. This role oversees coordination with Executive IT and external vendors to deliver high-quality, impactful events. The Senior Manager will be responsible for developing and implementing strategies, managing the team, and ensuring overall customer satisfaction.

This role places the successful candidate at the forefront of end-user interactions. This position requires technical versatility, strong customer service skills, and the ability to work efficiently in a dynamic, fast-paced environment.

Key Focus Areas:

  • Exceptional Customer Service: Actively engage with end users ensuring their issues and requests are addressed with professionalism, empathy, and efficiency.
  • Proactive Problem Solving: Identify issues before they escalate, using strong analytical and diagnostic skills to minimize downtime and ensure high-quality service delivery.
  • Technology Optimization: Continuously refine and improve support processes, adopt best practices, and seek opportunities to enhance the end-user computing environment.

Essential Functions

  • Team Management:
    • Manage and mentor the Events and Video Production team, fostering a collaborative and high-performance culture.
    • Develop and implement strategies for scalable, high-quality event support.
    • Act as the primary escalation point for complex event or production challenges.
  • Collaboration:
    • Collaborate with Executive IT on high-profile executive events to ensure technical readiness and seamless execution.
    • Coordinate with external vendors to manage budgets, vendor contracts, and service-level agreements (SLAs).
  • Operational Oversight:
    • Oversee the planning, execution, and post-event analysis of all events and video productions.
    • Monitor team metrics, identify areas for improvement, and ensure customer satisfaction.
    • Ensure all events meet the organization's standards for quality and impact.
  • Budget and Vendor Management:
    • Oversee budget management, ensuring cost-effective and efficient use of resources.
    • Negotiate and manage vendor contracts, ensuring adherence to service-level agreements.
  • Technical Expertise:
    • Stay updated with the latest trends and technologies in event operations and video production.
    • Ensure the team is equipped with the necessary tools and skills to deliver high-quality events.

 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$105000 / YEARLY (est.)
min
max
$90000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Visa Remote Highlands Ranch, CO
Posted 11 days ago

As a Go-To-Market Consultant at Visa, you will drive innovative client experiences and expand new product offerings in the payment processing sector.

Photo of the Rise User
Posted 11 days ago

Visa is looking for a driven Implementation Consultant to optimize their client configuration processes within a hybrid work model.

Photo of the Rise User
RR Donnelley Hybrid Hebron, OH 43025, USA
Posted 8 days ago

Join RRD as a Hoist Operator to help streamline product handling and maintain equipment safety standards in a dynamic workspace.

Photo of the Rise User
Zaxby's Hybrid Charlottesville, VA
Posted 3 days ago

Join Zaxby's as a Restaurant Manager to lead teams and foster an engaging work environment.

Photo of the Rise User
AccorHotel Hybrid Pittsburgh, PA, USA
Posted 6 days ago

Seeking a seasoned Director of Operations to lead and enhance guest service excellence at the distinguished Fairmont Pittsburgh.

Looking for a proactive Production Manager to oversee plant operations and drive continuous improvement in quality at Cornerstone Building Brands.

Photo of the Rise User
Posted 7 days ago

Join Via as a General Manager for Partner Operations to lead a pioneering intermodal transit service in a dynamic tech-driven environment.

Photo of the Rise User
ALDI Stores Hybrid 21 Orion Rd, Jandakot WA 6164, Australia
Posted 2 days ago

Become an Assistant Section Leader at ALDI, where you can make a meaningful impact in warehouse operations and team development.

Photo of the Rise User
Datadog Hybrid Clarksville, TN
Posted 3 days ago
Customer-Centric
Rapid Growth
Diversity of Opinions
Reward & Recognition
Friends Outside of Work
Inclusive & Diverse
Empathetic
Feedback Forward
Work/Life Harmony
Casual Dress Code
Startup Mindset
Collaboration over Competition
Fast-Paced
Growth & Learning
Open Door Policy
Rise from Within
Maternity Leave
Paternity Leave
Flex-Friendly
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
Paid Holidays
Paid Sick Days
Paid Time-Off

Join Maid in America as a Director of Operations to shape the future of a leading residential cleaning company through strategic leadership and process innovation.

Photo of the Rise User
JLL Hybrid Walnut Creek, CA
Posted 8 days ago

Join JLL as a Transaction Coordinator, supporting team members with essential administrative services to ensure smooth departmental operations.

Photo of the Rise User
Dare to be Different
Diversity of Opinions
Inclusive & Diverse
Customer-Centric
Transparent & Candid
Growth & Learning
Photo of the Rise User
UPS Remote United States
Posted 9 months ago
Photo of the Rise User
Inclusive & Diverse
Empathetic
Collaboration over Competition
Mission Driven
Social Impact Driven
Diversity of Opinions
Growth & Learning
Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)

Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

12264 jobs
MATCH
Calculating your matching score...
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 4, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Cincinnati just viewed Senior Analyst, Corporate FP&A at Spotify
Photo of the Rise User
Someone from OH, Cincinnati just viewed Manager, Public Cloud FP&A at Zscaler
Photo of the Rise User
Someone from OH, Cincinnati just viewed Senior Financial Analyst at American Express
Photo of the Rise User
Someone from OH, Cincinnati just viewed Senior Financial Analyst, FP&A at StackAdapt
Photo of the Rise User
Someone from OH, Cincinnati just viewed Senior Financial Analyst (Remote - United States) at Protective
Photo of the Rise User
Someone from OH, Cincinnati just viewed Senior Financial Analyst, Acceptance FP&A at Visa
Photo of the Rise User
Someone from OH, Cincinnati just viewed Remote Inventory Clerk at Datadog
M
Someone from OH, Cincinnati just viewed Virtual File Clerk at MUTW, LLC
Photo of the Rise User
Someone from OH, Cincinnati just viewed Data Processing Clerk at Datadog
Photo of the Rise User
Someone from OH, Solon just viewed Senior Integration Engineer (w/m/d) at Safran
Photo of the Rise User
7 people applied to Maintenance Plant at CEMEX USA
Photo of the Rise User
Someone from OH, North Ridgeville just viewed VP, Product Operations at Centivo
Photo of the Rise User
Someone from OH, North Ridgeville just viewed Associate, Digital Product Operations at American Express
Photo of the Rise User
Someone from OH, North Ridgeville just viewed Project and Operations Manager at Datadog
Photo of the Rise User
Someone from OH, North Ridgeville just viewed Product Operations Manager at LinkedIn
Photo of the Rise User
Someone from OH, North Ridgeville just viewed Senior Operations Manager - Ancillary Products at Cars24
Photo of the Rise User
Someone from OH, Cleveland just viewed Pharmacy Technician Trainee at Giant Eagle
Photo of the Rise User
Someone from OH, Columbus just viewed Director of Merchandising at Balsam Brands
Photo of the Rise User
Someone from OH, Cincinnati just viewed Scientific Product Manager at Reflective IT