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Sr. Manager - Observability Engineering - job 3 of 20

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.     

The Opportunity: 

We are looking for Versatile, curious, and energetic Software Engineers who embrace solving complex challenges on a global scale.  As a Visa Software Engineer, you will be an integral part of a multi-functional development team inventing, designing, building, and testing software products that reach a truly global customer base. While building components of powerful payment technology, you will get to see your efforts shaping the digital future of monetary transactions.   

The Work itself: 

  • Design, develop and implement observability solution that is a critical part of Visa’s operational system, while influencing Visa’s internal standards for scalability, security, and reusability 

  • Collaborate multi-functionally to create design artifacts and develop best-in-class observability solutions for multiple Visa technical offerings 

  • Work with key stakeholders in product development, infrastructure and operation team to provide the best quality and high reliability observability solutions that fit their business need.

  • Leverage innovative technologies to build the next generation of tracing and cloud observability solution

  • Lead a team of system and software engineers. Provide coaching and support to achieve highest quality of work.

 

Essential Functions:

  • Works with key stakeholders to gather and refine requirements for tracing and cloud observability solution

  • Develops and designs advanced cloud observability and tracing solutions that are robust and scalable, considering integrations with other solutions across the internal technical ecosystem.

  • Provides domain expertise on the development of user documentation of solutions and implements standard processes in user documentation.

  • Plays a significant role in the development and delivery of new features within a product from end-to-end.

 

The Skills You Bring:

  • Energy and Experience: A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scale

  • Challenge the Status Quo: Comfort in pushing the boundaries, ‘hacking’ beyond traditional solutions

  • Builder: Experience building and deploying modern services and web applications with quality and scalability

  • Learner: Constant drive to learn new technologies such as Angular, React, Kubernetes, Docker, etc.

  • Partnership: Experience collaborating with Product, Test, Dev-ops, and Agile/Scrum teams

**We do not expect that any single candidate would fulfill all of these characteristics. For instance, we have exciting team members who are really focused on building scalable systems but didn’t work with payments technology or web applications before joining Visa.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sr. Manager - Observability Engineering, Visa

At Visa, we're on a mission to reshape the future of commerce, and as the Sr. Manager - Observability Engineering, you'll play a pivotal role in that journey. Based in Austin, you'll lead a talented team of System and Software Engineers, whose main focus will be to design, develop, and implement cutting-edge observability solutions that drive our operational systems. Your ability to think innovatively will be key as you collaborate multi-functionally across various teams, ensuring our observability solutions not only meet business needs but also set the bar for scalability and security across our operations. This role is perfect for someone who thrives on complex challenges, loves working with modern technologies like Angular and Kubernetes, and is eager to build products that have a global impact. Every day will present an opportunity to dive into advanced cloud observability and tracing solutions while influencing internal standards to improve quality and reliability. At Visa, you won't just witness the evolution of monetary transactions—you'll be instrumental in shaping that journey. If you’re ready to push boundaries and grow with us, the future of payment technology awaits you. Join us and let’s create a remarkable digital future together!

Frequently Asked Questions (FAQs) for Sr. Manager - Observability Engineering Role at Visa
What are the primary responsibilities of a Sr. Manager - Observability Engineering at Visa?

As a Sr. Manager - Observability Engineering at Visa, your key responsibilities include designing and implementing observability solutions that are vital to our operational systems. You will work closely with cross-functional teams to gather requirements, create high-quality observability solutions, and influence internal standards for security and scalability. Additionally, you will lead a team, providing guidance and support to ensure high-quality deliverables.

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What technologies should a candidate be familiar with for the Sr. Manager - Observability Engineering role at Visa?

Candidates for the Sr. Manager - Observability Engineering position at Visa should be familiar with modern technologies such as Angular, React, Kubernetes, and Docker. Experience in building scalable web applications and services is essential, as you'll be leveraging these technologies to develop best-in-class observability solutions that align with Visa's robust operational needs.

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What skills are essential for the Sr. Manager - Observability Engineering at Visa?

Essential skills for the Sr. Manager - Observability Engineering role at Visa include a growth mindset, a passion for technology, and a willingness to tackle complex challenges. You should have experience in building and deploying scalable solutions, along with excellent collaboration skills to work with Product, Test, and DevOps teams. Leadership qualities to foster a high-performing team are also crucial.

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How does the Sr. Manager - Observability Engineering contribute to Visa’s operational systems?

The Sr. Manager - Observability Engineering significantly contributes to Visa's operational systems by designing and implementing observability solutions that ensure high performance and reliability. Your role involves creating scalable solutions that integrate with existing technologies, playing a critical role in enhancing the quality of our services, and ultimately affecting the user experience for billions of individuals who rely on Visa.

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What is the team structure for the Sr. Manager - Observability Engineering role at Visa?

In the Sr. Manager - Observability Engineering role at Visa, you will lead a dedicated team of system and software engineers. Your leadership will focus on cultivating a collaborative environment that supports innovation and excellence, guiding team members in developing high-quality observability solutions while collaborating with various functional teams across the organization.

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Common Interview Questions for Sr. Manager - Observability Engineering
Can you describe your experience with designing observability solutions?

In your answer, focus on specific projects where you designed observability solutions, emphasizing your approach to gathering requirements and implementing scalable designs that enhanced system reliability.

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How do you ensure that your observability solutions integrate well with existing systems?

Discuss your strategy for understanding existing infrastructures, collaborating with stakeholders, and referencing integration testing that demonstrates how your observability solutions complement existing systems.

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What leadership qualities do you believe a Sr. Manager in Observability Engineering should possess?

Highlight qualities such as the ability to inspire and motivate a team, the capacity to facilitate growth and development, and open communication skills that foster a collaborative environment.

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How do you approach scaling observability solutions in a complex environment?

Talk about methods you use to assess the scalability of your designs and the tools or technologies that aid in ensuring your solutions can adapt to growing demands.

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Can you give an example of a challenge you faced while implementing observability solutions and how you overcame it?

Use a specific example that illustrates your problem-solving skills, including the steps you took to identify the challenge and the eventual solution you implemented.

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What is your experience with modern cloud technologies in observability?

Share your experiences with cloud technologies, specifically how they relate to observability solutions, mentioning any tools or platforms you've utilized.

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How do you stay current with the latest developments in observability and cloud technologies?

Discuss your strategies for professional development, such as attending conferences, engaging in online communities, or taking courses to enhance your knowledge in observability and related technologies.

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In your opinion, what is the most critical aspect of observability?

Provide an insightful answer focusing on factors such as real-time monitoring, root cause analysis, or ensuring visibility across distributed systems.

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How do you handle tight deadlines while ensuring the quality of your observability solutions?

Discuss your time management techniques, prioritization strategies, and any tools you use to maintain quality even under pressure.

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What role does collaboration play in your work, especially regarding observability solutions?

Elaborate on the importance of working with other teams, explaining how you communicate effectively with cross-functional groups to gather requirements and feedback during the observability development process.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 4, 2025

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