Sr. Manager, Product and Portfolio Operations - job 4 of 21

As a Senior Manager, Product and Portfolio Operations at Visa, your primary responsibilities include leading change management and program management initiatives, developing and implementing transformation strategies, and fostering collaboration across multiple teams. You will also be tasked with developing competency frameworks, training programs, and mentorship opportunities for product managers, while ensuring effective communication of change initiatives throughout the organization.

Ideal candidates for the Senior Manager, Product and Portfolio Operations role at Visa should have over 10 years of relevant experience in product management, operations, or consulting. Strong skills in leadership, consensus-building, and change management are essential. A background in strategic project management and a proven track record in transforming product lifecycle practices will set you apart as a strong candidate for this position.

The Senior Manager, Product and Portfolio Operations role plays a crucial part in Visa's vision of being the best way to pay and be paid for everyone, everywhere. By leading transformation initiatives and collaborating across teams, you will ensure that our product delivery processes are optimized. Your work will directly impact the quality of products we offer to our clients, significantly contributing to Visa's mission on a global scale.

Working as a Senior Manager at Visa presents numerous opportunities for professional development. You will have the chance to design and deliver training programs, establish mentorship initiatives, and collaborate with the People team on career frameworks. This role also enables you to learn from diverse teams across the company, facilitating workshops and knowledge-sharing sessions that foster continuous learning and leadership development.

The work environment for a Senior Manager, Product and Portfolio Operations at Visa is dynamic and collaborative. This hybrid role fosters flexibility, allowing for a balance between in-office interactions and remote work. You will be working alongside talented individuals across various departments including technology, sales, and marketing, providing you with a rich network of resources and support for achieving your goals.

When answering this question, focus on specific examples where you've led change management initiatives. Discuss the strategies you used to communicate changes to teams and how you measured success. Highlight your ability to build consensus and collaborate with various stakeholders to ensure smooth transitions.

Explain your approach to prioritization by discussing frameworks or methodologies you've used, such as KPI-driven goals or stakeholder assessments. Illustrate with an example of how you balanced competing priorities from different teams while maintaining a focus on strategic objectives.

Share your vision on encouraging innovation within teams by discussing methods such as brainstorming sessions, regular feedback loops, and continuous learning initiatives. Highlight your experience in implementing such strategies effectively in past roles.

Discuss your conflict resolution skills by providing an example of a past situation where you navigated team disagreements. Emphasize your approach to understanding different perspectives and facilitating a collaborative solution.

Detail your process from identifying skills gaps to designing effective training solutions. Give an example of a training program you've developed that led to measurable improvements in team performance or product outcomes.

Outline key performance indicators you consider critical, such as time-to-market, team efficiency, and customer satisfaction rates. Discuss how you’ve utilized these metrics to drive improvements in previous roles.

Provide a structured account of a transformative project, highlighting your role, the objectives, challenges faced, and the outcomes. Make sure to explain how your leadership style contributed to the overall success of the initiative.

Discuss methodologies you've used, such as regular alignment meetings or performance reviews. Share a specific example of how aligning practices with organizational goals resulted in enhanced product performance or team collaboration.

Discuss your strategy for communication during change initiatives, including the channels you use and how you tailor messages for different audiences. Include examples of successful communication that ensured stakeholder buy-in.

Highlight essential qualities such as leadership, strategic thinking, strong interpersonal skills, and a results-oriented mindset. Support your claims with examples of how you embody these qualities in your professional experience.