Sr. Manager, Product and Portfolio Operations - job 11 of 21

The Senior Manager, Product and Portfolio Operations at Visa has a diverse set of responsibilities centered around managing change management and program management across Value-Added Services. Key tasks include identifying opportunities for continuous improvement in product lifecycle practices, leading strategic initiatives that drive commercial outcomes, developing a transformation strategy, and fostering effective communication and collaboration among various teams.

To qualify for the Senior Manager, Product and Portfolio Operations position at Visa, candidates typically need over a decade of experience in product management, delivery, and operations, preferably within a consulting firm. Strong skills in consensus building and change management are crucial, along with a deep understanding of the intricacies of cross-functional collaboration in large organizations.

The Senior Manager, Product and Portfolio Operations contributes to Visa’s overarching goals by implementing strategic initiatives that enhance product lifecycle management. This role ensures smooth delivery of products to clients, drives innovation, and supports the transformation of operations to align with Visa's mission to be the best way to pay and be paid, driving commercial success.

The Senior Manager, Product and Portfolio Operations at Visa operates in a hybrid working environment, providing flexibility in daily work arrangements. While the exact expectation for days in the office will be confirmed by the Hiring Manager, this model allows for a blend of remote and in-office work, helping to maintain a healthy work-life balance.

Essential skills for the Senior Manager, Product and Portfolio Operations at Visa include strong leadership abilities, excellent communication skills, and a proven track record in change management. Additionally, the candidate should possess analytical thinking for data-driven decision-making and a passion for fostering a culture of innovation and continuous improvement within teams.

When answering this question, highlight specific projects where you successfully implemented change management strategies and discuss the outcomes. Focus on how you engaged stakeholders and ensured buy-in across different teams, showcasing your consensus-building abilities.

Discuss your methods for promoting collaboration, such as regular meetings, creating shared goals, and employing project management tools that keep everyone informed. Emphasize your experience in leading diverse teams and how you've successfully bridged communication across various functions.

Be prepared to explain the metrics you utilize to assess the effectiveness of product lifecycle initiatives. Talk about key performance indicators (KPIs) you've developed and monitored, and how your data-driven approach contributes to operational success.

Illustrate your approach by discussing comprehensive communication plans you've created in the past. Highlight the importance of transparency and stakeholder engagement and give examples of how you’ve successfully conveyed complex transformation goals to a variety of audiences.

Share a specific example of a project you led that resulted in significant organizational change. Focus on the challenges you faced, the strategies you used to overcome resistance, and the final outcomes that aligned with the company's goals.

Discuss your conflict resolution strategies, emphasizing active listening, finding common ground, and fostering open dialogue. Provide an example of a conflict you resolved, detailing the process and the positive results that followed.

Talk about your experience designing and implementing training programs, particularly in product management. Explain how you aligned training with the needs of various teams and career stages and any positive feedback or results from those training programs.

Describe your proactive approach to identifying areas for improvement, how you gather input from teams, and the methods you employ to implement these changes. Highlight specific examples of continuous improvement initiatives you've successfully led.

Share your prioritization process, such as utilizing criteria-based systems for project selection and stakeholder input. Explain how you balance competing demands and ensure resources are allocated effectively to achieve strategic goals.

Express your enthusiasm for Visa’s mission and values, particularly how they resonate with your professional goals. Share your passion for innovation and transformation in the payments industry and how you envision contributing to that journey at Visa.