Sr. Manager, Product and Portfolio Operations - job 11 of 21

The Value-Added Services organization creates and delivers products to Visa clients and accelerates the seamless delivery of our products into markets. We are at the core of Visa’s overall vision to be the best way to pay and be paid for everyone, everywhere. We are fueled by a diverse team of talented team-members who continuously raise the bar on delivering best-in-class products and services to people all over the world.

The Senior Manager, Portfolio Operations will partner closely with product teams to manage change management and program management across VAS priorities.  The successful candidate will have over a decade of experience leading change and projects across product management, delivery, and operations functions in a consulting firm or equivalent.  He or she will have strong consensus building skills and will be comfortable providing guidance and guardrails to a large and disparate team of product managers and supporting professionals.  This role sits at the intersection of several different teams, and enables connections with technology, sales, marketing, and support organizations.

Key Responsibilities: 

• Identify opportunities for continuous improvement in product lifecycle practices and operations, fostering a culture of innovation and collaboration
• Lead strategic and operational projects related to product lifecycle transformation that drive commercial outcomes
• Program Management of VAS wide initiatives, when required
• Develop and implement the Portfolio Operations transformation strategy and roadmap
• Drive change management and adoption efforts for transforming product lifecycle practices and operations, ensuring these initiatives are effectively communicated and embraced across the organization
• Lead the development of competency framework and corresponding training and accreditation pathways for the product management teams
• Facilitate communication and collaboration across all business units, regions and cross-functional stakeholders, providing expert guidance on change management and adoption strategies to ensure successful sponsorship and leadership of transformation initiatives
• Partner on the design and delivery of PLM training programs, integrating the needs of different business units, regions, and career stages
• Co-define robust onboarding and certification programs for new product managers
• Facilitate mentorship programs, knowledge-sharing sessions, workshops, and PLM community events to support ongoing learning and development
• Partner with the People team to develop career frameworks and growth paths for product managers
• Develop and implement comprehensive communication plans to effectively convey transformation goals, progress, and outcomes to all relevant stakeholders
• Establish and monitor metrics to measure the success and impact of change management initiatives, making data-driven adjustments as needed
• Support leadership reporting on transformation effectiveness and improvement initiatives.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.