Sr. Manager, Strategy & Business Operations - job 3 of 21

The Sr. Manager, Strategy & Business Operations at Visa is responsible for leading various business priorities within the Global Data Office. This includes coordinating Quarterly Business Reviews, supporting the development of product roadmaps, and engaging with key stakeholders to ensure alignment on critical data initiatives. You will also act as a trusted advisor to the Head of Business Operations, track operational metrics, and identify opportunities for continuous improvement.

To excel in the Sr. Manager, Strategy & Business Operations role, candidates should possess strong analytical, strategic, and collaborative skills, paired with significant operational experience. A deep understanding of the payments ecosystem and familiarity with data initiatives is essential. Additionally, effective communication and interpersonal skills to manage a wide range of internal relationships are crucial for success in this role at Visa.

The Sr. Manager, Strategy & Business Operations plays a vital role in Visa's data strategy by facilitating communication and collaboration across Product and Technology teams. This individual ensures that business deliverables align with the overall strategic objectives of the Global Data Office, helping to accelerate data-related initiatives that drive growth and innovation for Visa.

As a Sr. Manager, Strategy & Business Operations at Visa, you will lead and manage special projects aimed at enhancing the Global Data Office’s operations. This includes tracking key operational metrics, developing internal presentations for the leadership team, and fostering a culture of innovation by identifying continuous improvement opportunities within the organization.

A typical day for the Sr. Manager, Strategy & Business Operations at Visa includes engaging with internal stakeholders, collaborating with Product and Technology leads, preparing presentations for quarterly business reviews, and tracking operational metrics. You will also spend time leading special projects, facilitating discussions, and ensuring that business priorities are met in alignment with Visa's data strategy.

To effectively prioritize tasks, I assess the urgency and impact of each assignment. I utilize tools like project management software to visualize workload and deadlines, allowing me to focus on high-impact activities that align with the team's strategic goals. Additionally, I maintain open communication with my team to ensure clarity on priorities.

In a previous role, I faced a situation where two high-stake projects required immediate attention. I organized a meeting with stakeholders from both projects to assess their requirements and deadlines, allowing me to negotiate timelines and allocate resources effectively. This collaborative approach ensured both projects progressed without compromising quality.

I believe in fostering open communication, actively listening to stakeholders' needs, and providing timely updates on project statuses. I also make an effort to engage stakeholders by inviting them to collaborate on key initiatives, which builds trust and encourages investment in the project's success.

I ensure alignment by facilitating regular cross-functional meetings to discuss ongoing projects and objectives. I create visual progress reports that highlight key deliverables and timelines, which helps keep everyone on the same page and encourages transparency across teams.

My approach to managing special projects involves clearly defining project goals and timelines at the outset. I break the project into manageable phases, delegate tasks based on team strengths, and establish metrics to track progress. Regular check-ins keep the team engaged and address any barriers that may arise.

If challenges arise in a project timeline, I first conduct a root cause analysis to understand the issue. I then communicate with the team to brainstorm solutions and propose adjustments to timelines or resources as needed. Keeping all stakeholders informed throughout the process minimizes uncertainty and maintains team morale.

I have extensive experience managing data initiatives, including overseeing data governance frameworks and analyzing data-driven strategies to optimize business operations. My background allows me to translate complex data insights into actionable business strategies, ensuring they align with organizational goals.

I stay updated with industry trends by subscribing to relevant publications, participating in online webinars, and engaging with professional networks in the data space. Following thought leaders on platforms like LinkedIn also helps me gain insights into emerging technologies and best practices.

I use tools like Jira and Trello for project management to track progress and assign tasks effectively to team members. For reporting, I utilize data visualization tools like Tableau or Power BI, which help present complex data in an understandable format for stakeholders.

I am excited about the opportunity to work with Visa's Global Data Office due to its commitment to innovation and the responsible use of data. I admire Visa's vision for leveraging data to drive positive change and growth, and I believe my skills in strategy and operations can contribute effectively to this journey.