Sr. Product Manager, Fraud and Risk Solutions - job 5 of 21

As the Sr. Product Manager at Visa, you're expected to manage merchant-facing fraud and risk solutions, ensuring excellent client implementations. Your key responsibilities include performing data analysis, facilitating client interactions for feedback, documenting client needs, and creating implementation guides. You will also be involved in promoting risk solutions internally to drive adoption across teams.

Candidates for the Sr. Product Manager role at Visa should possess strong analytical skills and excellent communication abilities, ideally with a background in product management or similar experience in fraud and risk solutions. The ability to manage multiple projects, a creative problem-solving approach, and experience with client-facing roles are highly desirable.

Visa fosters a collaborative and innovative culture, valuing creativity and problem-solving skills in employees. As a Sr. Product Manager, you'll be encouraged to engage directly with clients and stakeholders, reflecting Visa's commitment to understanding client needs and continuously improving its products.

Yes, the Sr. Product Manager position may require occasional travel to client sites, industry events, and Visa locations worldwide. However, this role also offers a hybrid work model, allowing for a balance between in-office collaboration and remote work.

Visa is committed to the growth of its employees, including Sr. Product Managers, by offering opportunities for professional development through workshops, mentorship programs, and exposure to industry events. This ensures that you're always learning and evolving in your role.

You can answer this by discussing the importance of regular client interactions, surveys, and structured sessions to collect feedback. Highlight your ability to facilitate discussions that delve deep into client needs and how you would utilize that data to drive product enhancements.

When responding, emphasize your organizational skills and methodologies such as Agile or Kanban to manage tasks. Provide examples of how you've effectively prioritized projects based on urgency, impact, and client needs in your previous roles.

Outline your background in analyzing data to assess product performance. Provide specific examples of how you've translated data insights into actionable decisions for product improvements or client implementations.

Discuss various methods such as conducting workshops, creating informative materials, and leveraging storytelling techniques to convey complex information in a relatable way. Show your passion for promoting understanding of risk solutions across teams.

Share your process for gathering necessary information from clients and internal stakeholders, then structuring that information to create clear, user-friendly guides. Highlight your focus on ensuring that guides are tailored to meet client needs effectively.

Talk about your past experiences in roles where direct interaction with clients was essential. Explain how you've built relationships, understood client challenges, and translated feedback into actionable insights for product enhancements.

Describe your approach to simplifying complex concepts into digestible summaries, using analogies, visuals, or case studies. Emphasize your belief in tailoring communication styles to the audience's level of understanding.

Reflect on your passion for creating secure user experiences and contributing to the integrity of financial transactions. Link this motivation to specific experiences where you've made impactful changes in similar roles.

Provide a detailed example where you navigated a tricky situation with a client, emphasizing your communication and problem-solving skills to resolve the issue and achieve a successful outcome.

Discuss critical metrics such as fraud detection rates, client satisfaction scores, and implementation success rates. Explain why these metrics matter and how they influence product success and client decisions.