Sr. Product Manager, Fraud and Risk Solutions - job 3 of 21

As a Sr. Product Manager, Fraud and Risk Solutions at Visa, you will be pivotal in managing the execution of merchant-facing fraud and risk solutions, focusing heavily on client implementations. Your responsibilities will include performing data and process analysis to evaluate product performance, engaging with clients directly to capture their needs, and documenting your findings to advocate for effective product usage. Your role also entails creating implementation guides and providing detailed counseling to help clients fully leverage Visa’s risk solutions.

To qualify for the Sr. Product Manager, Fraud and Risk Solutions role at Visa, candidates should possess a blend of strong analytical and communication skills. Ideally, a candidate would have a background in product management or a related field, paired with proven experience guiding client implementations. Familiarity with fraud prevention and risk assessment in a financial context is advantageous, along with the ability to manage multiple projects effectively.

The hybrid work model for the Sr. Product Manager position at Visa combines the flexibility of remote work with the collaborative energy of in-office days. Employees in this role are typically expected to work from the office 2-3 days a week, which allows for regular interaction with team members and stakeholders. The specific days are determined by leadership, ensuring a balance between business needs and employee preferences.

Visa is committed to the professional development of its employees, including Sr. Product Managers in Fraud and Risk Solutions. With ample opportunities for career advancement, you’ll have access to webinars, training programs, and mentorship initiatives aimed at enhancing your skills in product management and risk solutions. Additionally, you may have the chance to participate in industry events and conferences, broadening your knowledge and network.

At Visa, the company culture supports innovation, collaboration, and inclusivity, especially for roles like the Sr. Product Manager in Fraud and Risk Solutions. Employees are encouraged to share their ideas and insights, fostering a communicative environment. Visa values transparency and advocacy for its products, promoting a culture that champions teamwork and individual contributions to achieve common goals.

In this role, effective prioritization starts with understanding the strategic objectives of the projects at hand. I analyze client needs, prioritize based on urgency and impact, and utilize project management tools to stay organized. Communication with stakeholders is crucial to align my priorities with team goals.

Certainly! I'd highlight a project where I coordinated closely with cross-functional teams to launch a fraud detection product. I set clear timelines, held weekly check-ins with the stakeholders, and maintained open lines of communication with clients, which resulted in a seamless implementation and positive client feedback.

I leverage both qualitative and quantitative methods to analyze product performance. This includes A/B testing, user surveys, and data analytics tools that provide insights into customer behavior and product usability. By summarizing the findings, I can present actionable recommendations to improve product offerings.

Gathering customer feedback is vital for product development. I conduct direct interviews, send out surveys, and host focus groups. Listening to the voice of the customer, I then document these insights to guide decision-making and prioritize features that truly resonate with users.

One challenge I faced was a tight deadline alongside expected feature roll-outs. To overcome this, I implemented agile methodologies, breaking the work into manageable sprints, and communicating openly with the development team to ensure everyone was aligned on priorities, which helped deliver on time.

I believe documentation should be clear and user-friendly. I start by understanding the feature deeply, then outline the key benefits and how to use it. I use visuals and examples to enhance understanding and ensure the documentation evolves based on user feedback.

Managing cross-functional teams requires strong communication and empathy. I focus on creating a collaborative environment by facilitating open discussions and aligning everyone’s goals. Regular check-ins and recognizing team efforts are essential in keeping morale high and ensuring project success.

Successful stakeholder management is built on trust and transparency. I keep stakeholders informed of project developments through regular updates and seek their input throughout the process to ensure alignment with their expectations and adjust plans as needed.

Absolutely! I once needed to pivot our strategy after receiving feedback that the product’s usability was lacking. After conducting usability tests, I adapted our approach by simplifying the interface and enhancing user education resources, which ultimately improved user adoption.

Successful client counseling hinges on being able to listen actively and present information clearly. I focus on understanding each client’s unique needs and challenges, using tailored documentation and guides to ensure they feel supported and empowered to utilize the product effectively.